Senior Analyst, Digital Analytics (L09)

Synchrony; Indiana (PA); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Work from home

Regional hubs

Job summary

Synchrony is seeking a Senior Analyst, Digital Analytics to drive end-to-end analytics solutions across digital platforms. You will partner with US and India teams to optimize customer and product journeys using descriptive to prescriptive analytics, with emphasis on data quality and feature performance.

The role requires hands-on analytics, strong communication, and ability to influence decisions across marketing, technology, and digital stakeholders. Flexible work options available.

Qualifications

• 2–4 years of analytics experience in digital/marketing context.
• Experience with data visualization and reporting.
• Strong communication and collaboration across teams.

Responsibilities

• Independently perform digital measurement analytics for key platforms.
• Collaborate with marketing, technology, and digital teams to align priorities.
• Communicate project status with accuracy and meet timelines.
• Lead internal initiatives and special analytics projects.

Skills

SAS/SQL

Tableau

Analytical problem solving

Communication

Education

BS or MS in Statistics, Economics, Mathematics

Tools

Adobe Analytics

Job description

Senior Analyst, Digital Analytics (L09)

Job Description:

Company Overview

Synchrony (NYSE: SYF) is a leading consumer financing company that has been at the heart of American commerce and opportunity for nearly a century. Synchrony delivers credit and banking products that empower tens of millions of consumers to improve their financial lives and access what matters most. Leveraging innovative solutions that are shaping the future of retail commerce, Synchrony supports the growth and success of some of the nation's most respected brands, alongside hundreds of thousands of small and midsize businesses, including health and wellness providers. Committed to excellence in service and culture, Synchrony is proud to be named as #3 as a Great Place to Work® in India and is honored to be ranked the #1 Best Company to Work For® in the U.S. by Fortune magazine and Great Place to Work®. For more information, visit www.synchrony.com .

Organizational Overview

Our Analytics organization comprises of data analysts who focus on enabling strategies to enhance customer and partner experience and optimize business performance through data management and development of full stack descriptive to prescriptive analytics solutions using cutting edge technologies thereby enabling business growth.

Role Summary / Purpose

Senior Analyst, Digital Analytics (Individual Contributor) role is a part of India Analytics Hub (IAH). Our Analytics team comprises of data analysts who focus on improving customer/product/digital/journey experience etc. and growth by providing full stack descriptive to prescriptive analytics via cutting edge technologies to support business objectives. The role will deliver on business and organizational priorities, working in close collaboration with US Analytics and IAH teams, solving problems with solutions that are powered by data and analytics. The role includes providing strategic thought leadership in optimizing and scaling up current deliveries and building analytics roadmap. The model candidate must be a thought leader, hands on problem solver and deliver actionable insights for the business.

Key Responsibilities

• Independently work on Digital Measurement Analytics for Synchrony Card Access - Emerging Payments Platforms in Agile methodology to drive digital data strategy that includes collection & validation of data, reporting and measurement of feature performance
• Partner with onsite Stakeholders and various process owners in marketing, technology and digital teams to plan and implement strategic priorities
• Responsible for effective communication, project deliverables, adhering to expected timelines, accuracy & compliance with meticulous project management
• Lead internal initiatives, perform other duties and/or special projects, as assigned

Required Skills & Knowledge

• 2 to 4 Years of working experience in relevant Analytics domain, 2+ years of experience in SAS or SQL.
• Minimum 1+ years of experience in Data visualizations tools such as Tableau to drive insights
• Ability to solve complex technical problems with minimal supervision
• Excellent oral and written communication skills with ability to collaborate, articulate and present solutions cutting across functional/agile teams in a simple yet compelling manner

Desired Skills & Knowledge

• 1+ years of experience in Web Analytics Domain utilizing tools such as Adobe Analytics
• 2 to 4 years of analytics experience in Financial Services Industry
• Ability to engage with technical and non-technical audiences with empathy and ensure needs/asks are effectively translated into technical requirements and followed upon.

Eligibility Criteria

BS or MS in Statistics, Economics, Mathematics, or another quantitative field with 2 to 4 years of hands-on Analytics experience (Distance learning not valid) or in lieu of a degree with 4 to 6 years of experience

Work Timings

This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time - 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details. We are proud to offer flexibility at Synchrony. Our way of working allows you the option to work from home or workspaces in our Regional Engagement Hubs - Hyderabad, Bengaluru, Pune, Kolkata, or Delhi/NCR. As directed by the management, you will be required to commute or travel to Hyderabad or one of the Regional Engagement Hubs for in-person engagement activities such as business/ team meetings, trainings, and events

For Internal Applicants

• Understand the criteria or mandatory skills required for the role, before applying
• Inform your manager or HRM before applying for the role