Senior Ambulatory Pharmacy Technician

Banner Health Corporate; Phoenix (AZ); Hybrid; USD 30,000 - 45,000; Full time

Benefits offered by this job

Hire On Incentive up to $2500

100% work from home

Job summary

Banner Health seeks a Senior Ambulatory Pharmacy Technician to support clinics and community pharmacies from a remote home office. You will process prescription renewals, screen patient charts, and assist patients via calls, using Cerner, Genesys, and Microsoft applications.

The role emphasizes strong communication, organization, and problem-solving skills, with guidance from pharmacists and staff. WFH setup, varied shifts, potential weekend coverage, and incentive pay available.

Qualifications

• Requires Pharmacy Technician licensure and active Pharmacy Technician in the state of practice.
• Arizona technicians must provide the AZ Board wallet card at time of hire.
• Two or more years of ambulatory pharmacy experience or knowledge of ambulatory pharmacy.
• Good organizational, problem solving and computer skills.
• Effective oral and written communication skills.
• Moderate experience, typically gained through 2-4 years relevant work experience OR 12–18 months in an educational program.
• Knowledge of computer software, particularly Microsoft applications.

Responsibilities

• Processing prescription renewal requests received via electronic messages, faxes or phone calls.
• Maintains knowledge of clinical techniques, software applications, and department resources.
• Responds to standard requests from internal and external customers and interacts with staff and physicians.
• Uses discretion to prioritize tasks and make independent decisions based on workflow.
• Position may require clerical duties not needing a pharmacist license, as assigned.

Skills

Communication skills

Organizational skills

Problem solving

Microsoft applications

Education

Pharmacy Technician licensure

Tools

Cerner

Genesys

Microsoft applications

Job description

Position Overview

Department Name: Ambulatory

Work Shift: Varied

Job Category: Pharmacy Innovation and highly trained staff.

Our Pharmacy team members play a critical role in ensuring the best care for our patients. Join a nationally recognized leader that values excellence and begin making a difference in people's lives.

As a Senior Ambulatory Pharmacy Technician, you will collaborate with Pharmacists, Pharmacy Technicians, providers and supporting staff at the clinics, and community pharmacies. You will also filter out refill requests that the program doesn’t support, work up and screen patient charts for relevant information, follow standard procedures for documentation, answer phone calls from patients to process their refill requests and navigate various systems (Cerner, Genesys, and Microsoft applications.) This position involves being on the phones for the full day, answering incoming calls from patients who need assistance related to their medication refills.

Location and Hours

Remote role requiring availability every day of the week, Monday to Sunday, between the hours of 6AM and 7PM depending on business needs with the potential for rotating Saturdays. Holiday rotation likely. 100% work from home.

Benefits

• Hire On Incentive up to $2,500 available.
• 100% work from home.

Company Overview

Banner Pharmacy Services is a recognized leader in healthcare and trusted partner in proactively providing innovative pharmacy services through excellence in integration, care coordination, medication management and services to make a difference in people's lives.

Clinical Pharmacy Services is responsible for the management of the Banner formulary, development of standardized system wide clinical pharmacy services, and management of adverse drug event preventions. Clinical Pharmacy Services provides collaborative drug therapy management and educational interventions in patient care to optimize medication therapy, improve outcomes, promote wellness, and disease prevention. As a division, Banner Pharmacy services provides excellent patient care across our entire continuum through convenient access, improved medication outcomes and innovative pharmacy practices.

Responsibilities

Primary responsibilities include processing prescription renewal requests received via electronic messages, faxes or phone calls.

Core Functions

• Maintains full knowledge of clinical techniques, software applications, or skilled trade. Demonstrates understanding of department knowledge and resources. Documents according to standards set by the department and regulatory agencies.
• Uses prior experience, diversified procedures and general instructions and procedures to solve a variety of problems. Chooses best alternative from group of known possibilities.
• Responds to standard requests from internal and/or external customers. Interacts primarily with department personnel, cross-department personnel, internal and/or external customers, patients and physicians.
• Uses discretion to prioritize assigned tasks and duties based on changes in workflow or other immediate situations. Uses independent decision making based on technical knowledge and department standards.
• Position may require performing clerical or administrative duties that do not require a pharmacist technician license, on a full time or part time basis as assigned.

Minimum Qualifications

• Requires Pharmacy Technician licensure and active Pharmacy Technician in the state of practice.
• Incumbents in Arizona are also required to provide the AZ Board of Pharmacy Wallet Card at time of hire.
• Must have two or more years of ambulatory pharmacy experience (retail/community or managed care) or demonstrate knowledge of ambulatory pharmacy.
• Must possess good organizational, problem solving and computer skills.
• Must demonstrate effective oral and written communication skills.
• Moderate experience, typically gained through 2-4 years relevant work experience OR 12–18 months in an educational program.
• Must have knowledge of computer software, particularly Microsoft applications.

Preferred Qualifications

Completion of a technical certificate program Strong analytical, creative problem solving, and customer service skills. Proficiency with Microsoft Outlook, Word, Excel, PowerPoint, and Teams. Additional related education and/or experience preferred.

Pay Range

Estimated Pay Range: $22.06 - $33.10 / hour Banner Health is committed to pay equity and transparency. The posted compensation range is a reasonable estimate that extends from the lowest to the highest pay Banner Health in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. This range is based on possible base salaries and does not include the value of our total rewards package. Actual pay determined at offer will be based on years of relevant work experience, education, certifications, skills, and geographic location, along with a review of current employees in similar roles to ensure pay equity is achieved and maintained.

EEO Statement

EEO Statement: EEO/Disabled/Veterans Banner Health supports a drug-free work environment.

Company Culture

Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee. We are proud to offer a comprehensive benefit package for all benefit-eligible positions. Please visit our Benefits Guide for more information.

Drug-Free Workplace

Banner Health supports a drug-free work environment.