Senior Alternative Models Operations Manager

BioSpace; Plainsboro Township (NJ); On-site; USD 120,000 - 223,000; Full time

Job summary

Novo Nordisk is seeking a Senior Manager in the US to oversee day-to-day pharmacy program operations, driving new initiatives to improve patient access while maintaining budgets.

You will partner with Brand Marketing, Managed Markets, and external partners, develop dashboards, and ensure SOPs are followed. Strong cross-functional collaboration and vendor management are essential for success.

Qualifications

• Bachelor's degree from an accredited institution or equivalent.
• 7+ years in patient services operations, pharmaceutical sales, marketing, market insights, or managed markets.
• 3+ years in strategic market access or pharmacy operations in the pharmaceutical industry.
• Ability to translate strategies into measurable programs with ROI.
• Agency/vendor management experience required.
• Ability to lead and collaborate on cross-functional teams.

Responsibilities

• Develop, design, and implement pharmacy capabilities and ongoing management of pharmacy programs.
• Support inline and future launch products; supervising vendors related to pharmacy support programs.
• Partner with existing patient support program leads with focus on operational excellence.
• Develop performance dashboards and interpret data for market access KPIs.
• Understand competitive environment and access strategies.
• Collaborate cross-functionally to design and implement pharmacy programs that support patient objectives.
• Champion integrated approach across teams to provide best-in-class service.
• Build and maintain relationships with internal and external partners.
• Enhance customer experience via benchmarking, feedback, auditing, and call monitoring.
• Develop and maintain SOPs for US patient support; manage vendors against contracts and budgets.
• Deliver program updates at POAs and other meetings.
• Negotiate contracts/SOWs and budgets for services.

Skills

Pharmacy program mgmt

Vendor management

Cross-functional collaboration

Dashboard analytics

Education

Bachelor's degree

Tools

Excel

PowerPoint

Word

Job description

About The Department

Novo Nordisk’s Market Access and Public Affairs team engages diverse stakeholders across political and healthcare landscapes to forge solutions that drive patient access to innovative products. We strive to deliver the best possible outcomes for patients with diabetes, obesity, growth hormone deficiencies and rare bleeding disorders through mutual wins for both Novo Nordisk and our Market Access customers. Our passion for helping people live better lives and our award-winning product pipeline can only be as effective as our ability to provide information to healthcare providers, key stakeholders and policymakers. Our Market Access and Public Affairs professionals ensure that the latest therapies and products reach the people who need them most, by creating an environment where innovation and chronic disease management drive optimal health outcomes. Are you ready to realize your potential?

About The Department

Novo Nordisk’s Market Access and Public Affairs team engages diverse stakeholders across political and healthcare landscapes to forge solutions that drive patient access to innovative products. We strive to deliver the best possible outcomes for patients with diabetes, obesity, growth hormone deficiencies and rare bleeding disorders through mutual wins for both Novo Nordisk and our Market Access customers. Our passion for helping people live better lives and our award-winning product pipeline can only be as effective as our ability to provide information to healthcare providers, key stakeholders and policymakers. Our Market Access and Public Affairs professionals ensure that the latest therapies and products reach the people who need them most, by creating an environment where innovation and chronic disease management drive optimal health outcomes. Are you ready to realize your potential?

The Position

Responsible for managing day-to-day operations of pharmacy programs. This person will be responsible for driving new initiatives related to appropriate patients to ensure these programs provide best-in-class support while keeping on budget and continuously evaluating approach for efficiencies. Develops and reports insightful metrics to relevant groups contributing to pharmacy operations to assess operational performance. This individual will maintain a high-level of collaboration and integration with all field-based teams, Brand Marketing, Training, Commercial Insights and Analytics, Managed Markets, Legal, Compliance, and Finance. This position has high exposure to senior management and requires a highly motivated individual who is able to work cross-functionally & independently in order to accomplish objectives.

Relationships

Reports to the Director, Alternative Models Operations. Key internal relationships include brand marketing, market access, commercial effectiveness, sales, medical/CMR, legal, compliance, and regulatory. Other internal relationships include Public Affairs, Government Affairs & US Corp Giving & Social Impact. External relationships include relations with patient/caregiver consultants and key opinion leaders (KOLs), professional organizations, customers and patient support service providers and organizations.

Essential Functions

• Develop, design, and implement pharmacy capabilities and ongoing management of pharmacy programs
• Support inline and future launch products. This includes supervising vendors related to pharmacy support programs
• Partner with existing patient support program leads, with a focus on operational excellence in support of patient needs
• Develop performance dashboards and interpret data for purposes of assessing market access trends, hub program utilization, and performance against defined KPIs
• Understand relevant competitive environment and understand their pharmacy and access strategies
• Collaborate cross functionally within the commercial organization to design and implement pharmacy programs that support the company’s patient support objectives for inline and launching brands
• Champion integrated approach across teams to provide a best-in-class service offering to internal and external customers
• Builds and maintains trusting, collaborative relationships and alliances with internal and external partners, focused on addressing key business issues, objectives, and processes
• Enhance the customer experience via benchmarking, customer feedback, auditing and active call monitoring
• Ensure strong collaboration with relevant cross-functional stakeholders
• Develop and maintain SOPs and business rules related to US patient support. Maintain program SOPs, exceptions processes, workflows, scripting, training and reports. Manage external partner performance against contractual arrangements, SOPs, KPIs, and budget
• Drive development of company-wide processes and guidelines to support customer-focused objectives
• Responsible for developing communications and engagement strategies for internal audiences and key external customers
• Deliver periodic updates on programs to organization during POAs and other appropriate meetings
• Demonstrate fiscal discipline and accountability to effectively and efficiently manage external partners and vendors’ performance through appropriate metrics. Negotiate and executes contracts / SOWs and budgets for desired services

Physical Requirements

10-20% overnight travel required.

Qualifications

Bachelors degree from and accredited institution or equivalent is required. Experience with patient support hubs, pharmacies and/or healthcare institutions preferred

A minimum of seven (7) years of experience in any of the following areas: patient services operations, pharmaceutical sales, marketing, market insights, market research, contracting, managed markets strategy, or value communication within payer marketing, national account management, consulting, OR a minimum of three (3) years of experience in strategic market access or pharmacy operations in the pharmaceutical industry

Ability to translate strategies into measurable programs that have high ROI

Agency/Vendor management experience required

Ability to lead and collaborate on cross-functional teams required

Anticipates problems and roadblocks to avoid crisis management

Must have proven track record of developing accurate short- and long-term business plans, results and follow up

Must have solid understanding of the pharmaceutical marketplace including legal, medical, regulatory and clinical processes

Develops accurate short- and long-term plans, forecasting, and business analysis

Project Management and Quantitative analysis skills

Intermediate proficiency in Windows, MS Word, PowerPoint and Excel required

The base compensation range for this position is $120,000 to $222,500. Base compensation is determined based on a number of factors. This position is also eligible for a company bonus based on individual and company performance. Novo Nordisk offers long-term incentive compensation and or company vehicles depending on the position's level or other company factors.

Employees are also eligible to participate in Company employee benefit programs including medical, dental and vision coverage; life insurance; disability insurance; 401(k) savings plan; flexible spending accounts; employee assistance program; tuition reimbursement program; and voluntary benefits such as group legal, critical illness, identity theft protection, pet insurance and auto/home insurance. The Company also offers time off pursuant to its sick time policy, flex-able vacation policy, and parental leave policy.

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.

At Novo Nordisk, we're not chasing quick fixes – we're creating lasting change for long-term health. For over 100 years, we've been driven by a single purpose: to defeat serious chronic diseases and help millions of people live healthier lives. This dedication fuels our constant curiosity and inspires us to push the boundaries of what's possible in healthcare. We embrace diverse perspectives, seek out bold ideas, and build partnerships rooted in shared purpose. Together, we're making healthcare more accessible, treating and defeating diseases, and pioneering solutions that create change spanning generations. When you join us, you become part of something bigger – a legacy of impact that reaches far beyond today.

Novo Nordisk is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by local, state or federal laws, rules or regulations.

If you are interested in applying to Novo Nordisk and need special assistance or an accommodation to apply, please call us at 1-855-411-5290. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.