Senior AI Strategist, Process

tenexlabs; New York (NY); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical insurance with PPO and HSA

Healthcare FSA and commuter benefits

Employer-paid life & AD&D insurance

Employer-paid long-term disability

Responsible PTO

Job summary

Tenex helps companies put AI to work across their operations. This role combines consulting and product management to identify problems, translate requirements, and lead rollout and adoption.

You’ll work directly with executives and client teams, running discovery, assessing value, and defining success. You’ll also build prototypes and automations using AI and low-code tools, partnering with engineers and Forward Deployed Engineers.

Qualifications

• 3–7 years of experience in consulting, strategy, operations, product management, or workflow design.

Responsibilities

• Understand how the client works by interviewing teams and mapping processes.
• Decide what’s worth building by assessing opportunities and business value.
• Define the product by turning discovery into requirements, priorities and acceptance criteria.
• Lead the client relationship with executive discussions and clear recommendations.
• Work with engineers to deliver, testing prototypes and coordinating feedback.
• Own adoption including rollouts, training, and tracking business results.
• Share lessons as playbooks for other Tenex teams.

Skills

Client discovery

Product requirements

AI tooling

Communication with execs

Cross-functional leadership

Problem solving

Tools

Claude

ChatGPT

Cowork

Cursor

Lovable

Zapier/n8n

Job description

Tenex helps companies put AI to work across their operations. We work with clients to identify where AI can help, build the workflows, and get teams using them.

As an AI Strategist, you’ll combine consulting and product management. You’ll help clients identify the right problems to solve, translate those problems into product requirements, and lead the work through rollout and adoption.

You’ll work directly with executives and the teams doing the work each day. You’ll run discovery, assess business value, set priorities, and define what success looks like. Alongside Forward Deployed Engineers, you’ll turn those decisions into working software and workflows.

You’ll own business requirements, product direction, and adoption for your workstream. Your engineering counterpart will own architecture and software delivery. You’ll also build prototypes and automations using AI and low-code tools to test ideas and clarify requirements.

You’ll report to an Engagement Manager. Success means the client uses what your team delivers and can measure how it improves their business.

What you’ll do

• Understand how the client works. Interview teams, map processes, and identify where work gets delayed or requires unnecessary manual effort.

• Decide what’s worth building. Assess opportunities, estimate their business value, and help clients choose where to start.

• Define the product. Turn discovery into requirements, priorities, and acceptance criteria. Keep scope grounded in the client’s needs as you learn more.

• Lead the client relationship. Run executive discussions, explain tradeoffs, and raise problems early. Give clients a clear recommendation when their proposed approach needs to change.

• Work with engineers to deliver. Resolve product questions, test prototypes with users, and coordinate feedback. Build prototypes and automations with AI, SaaS, and low-code tools where useful.

• Own adoption. Plan rollouts, train users, gather feedback, and track usage and business results after launch.

• Share what works. Turn lessons from engagements into playbooks other Tenex teams can use.

Examples of the work

For a national insurer, you might run a four-week diagnostic across claims, underwriting, and customer operations. You’ll identify the ten highest-return AI opportunities, present a roadmap, and help deliver the first two.

For a healthcare system, you might lead a two-week sprint to define an agent’s requirements, prototype it with engineering, and manage its rollout across three hospitals.

For a private equity firm, you might build an AI training program across its portfolio. You’ll develop the playbook, lead training, and prepare internal champions to continue the work after the engagement ends.

What we’re looking for

• You have 3–7 years of experience in consulting, strategy, operations, product management, or workflow design.

• You’ve changed how a team works and can explain what you changed, why you made those decisions, and what happened.

• You can turn an unclear business problem into requirements, priorities, and a practical delivery plan.

• You use AI tools daily to build things and solve problems. Your experience might include Claude, Cowork, ChatGPT, Cursor, Lovable, or Zapier/n8n.

• You ask good questions and follow up when an answer is vague. You’re comfortable learning how a business works from both its leaders and its frontline teams.

• You can translate client needs into work an engineer can act on, and explain technical decisions to someone without an engineering background.

• You take responsibility for outcomes, move work forward without detailed instructions, and respond thoughtfully to feedback.

Relevant backgrounds include consulting, startups, and companies building with AI. You may have worked as a Chief of Staff, operations lead, product manager, service designer, or founder. Experience at firms such as McKinsey Digital, BCG X, Bain Vector, IDEO, or Fjord is also relevant.

Writing, talks, or public projects that show how you think about applied AI are a plus.

Why Tenex

You’ll work on client engagements with direct access to our partners at Anthropic, OpenAI, Vercel, and Lovable. That includes working with Anthropic and OpenAI’s Applied AI teams on client problems.

Anthropic named Tenex as a partner in its Claude for Small Business launch. We deliver AI fluency training across US cities, and workflows we built are available inside Claude for Small Business.

The role gives you responsibility across the full engagement: helping a client choose what to build, working with engineers to deliver it, and seeing how it performs in daily use.

Benefits

• Medical insurance with PPO and HSA options, plus dental and vision

• HSA, Healthcare FSA, and commuter benefits

• 100% employer-paid life and AD&D insurance

• 100% employer-paid long-term disability insurance

• Responsible PTO: take what you need

Working at Tenex

We work from our New York City office five days a week. Expect to travel to client sites approximately once a month.