Senior AI Solution Consultant

Basware; Charlotte (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

Basware is seeking a Senior AI Solution Consultant in Charlotte, North Carolina to lead the adoption of AI solutions that enhance business outcomes and user experience. The role involves partnering with various stakeholders to shape scalable AI use cases that align with business priorities.

The ideal candidate should possess relevant qualifications in AI or Data Science and strong stakeholder management skills. Join Basware to drive impactful AI initiatives and ensure they are both practical and responsible.

Qualifications

• Relevant experience in solution consulting, business transformation, or enterprise technology.
• Good understanding of AI concepts including generative AI and automation.
• Strong collaborative skills in a global, matrixed organization.

Responsibilities

• Identify customer opportunities for AI to improve efficiency.
• Translate business requirements into practical AI use cases.
• Support the development of reusable AI approaches across teams.

Skills

AI concepts and applications

Stakeholder management

Workshop facilitation

Communication skills

Education

Bachelor’s or Master’s degree in a relevant field

Tools

Enterprise platforms

Business applications

Analytics tools

Job description

The Senior AI Solution Consultant identifies, shapes, and supports the adoption of practical AI solutions that improve business outcomes, delivery efficiency, and user experience for Basware and its customers. Working across Customer Success, Professional Services, Product, Sales, and other stakeholders, the role translates business needs into scalable AI use cases, supports solution discovery and enablement, and helps ensure that AI initiatives are practical, responsible, and aligned with strategic priorities.

Key Tasks and Responsibilities

• Identify and assess customer and business opportunities where AI can improve efficiency, quality, scalability, or user experience.
• Translate business requirements and customer challenges into practical AI use cases, solution concepts, and delivery recommendations.
• Partner with Customer Success, Professional Services, Product, Sales, and other stakeholders to design and embed AI-enabled solutions into customer journeys and service delivery models.
• Support the development of reusable AI approaches, playbooks, materials, and best practices that can scale across teams, regions, and customer engagements.
• Facilitate stakeholder discussions, workshops, and enablement activities to support AI adoption, capability building, and alignment on priorities.
• Contribute to solution validation, testing, and continuous improvement by gathering feedback, measuring impact, and refining approaches based on business and customer outcomes.
• Promote responsible and effective use of AI by considering governance, data quality, security, and change management in solution design and implementation.

Success Measures

• Identifies and prioritizes AI use cases that support customer and business value.
• Builds stakeholder alignment on AI opportunities, solution direction, and adoption priorities.
• Creates reusable AI approaches, playbooks, and enablement materials that support scalable delivery.
• Demonstrates measurable value through improved outcomes, efficiency, adoption, and continuous improvement.

Required Experience & Skills

• Bachelor’s or Master’s degree in Artificial Intelligence, Computer Science, Data Science, Information Systems, Business Technology, or a related field.
• Relevant experience in solution consulting, business transformation, enterprise technology, or a similar role.
• Good understanding of AI concepts and applications, including generative AI, automation, predictive insights, and workflow improvement.
• Experience with enterprise platforms, business applications, analytics tools, or related technology ecosystems; SaaS experience is an advantage.
• Strong stakeholder management, workshop facilitation, and communication skills.
• Ability to work effectively in a global, matrixed organization and collaborate across functions and regions.
• Experience in Customer Success, Professional Services, Solution Consulting, or enterprise software delivery is an advantage.
• Experience supporting enterprise customers and driving adoption of new ways of working is an advantage.