Senior AI Product Manager (AI Builder)

WEX Inc.; Headquarters (ID); Hybrid; USD 125,000 - 154,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Job summary

WEX Inc. seeks a Senior AI Product Manager Builder to join a forward-deployed Builder Pod, working with an AI Tech Builder and domain experts to turn manual workflows into governed, agent-assisted experiences.

You will own problem framing, user outcomes, value cases, agent behavior, and evaluation, while the Tech Builder handles engineering scalability and architecture.

Qualifications

• 7+ years of Product Management experience shipping software, data, platform, automation, or AI products to production at scale.
• Applied AI Expertise with generative AI, LLMs, retrieval/grounding (RAG), tool calling, and context management.
• Evaluation Discipline with golden datasets, rubrics, and failure analysis.
• Prototyping & Technical Literacy using low-code frameworks, APIs, and config files.
• Systems & Tradeoff Thinking balancing accuracy, latency, cost, security and UX.
• Communication & Collaboration across Engineers, Risk, Legal, Operations and executives.
• Education: Bachelor’s degree in a related field.

Responsibilities

• Own the problem, user outcome, business value, agent behavior, and evaluation strategy.
• Prototype and test agent behavior with live scenarios and traces.
• Collaborate with AI Tech Builder and domain experts to ship governance-enabled features.
• Navigate governance, risk, and enterprise policies while delivering production-ready solutions.

Skills

AI PM

Prototyping

Evaluations

Systems thinking

Cross-functional

Executive comms

Education

Bachelor’s degree

Tools

Agent frameworks

Prompt engineering

AI experimentation platforms

Job description

About the Role

WEX is putting governed, production-grade AI agents to work across Mobility, Payments, and Benefits to turn enterprise data, systems, and deep domain expertise into resolved outcomes at scale.

We are seeking a Senior AI Product Manager Builder to join a forward-deployed Builder Pod. Operating shoulder-to-shoulder with an AI Tech Builder and embedded domain experts, you will turn manual, judgment-heavy workflows into governed, agent-assisted experiences. This is not a traditional PM role focused on writing static requirements and passing them over the wall. You are a hands-on builder who moves seamlessly from business workflow mapping to live prototyping, custom evaluations, and production monitoring. You will own the problem, user outcome, business value case, agent behavior, and evaluation strategy, while your Tech Builder partner owns the production engineering architecture and scalability.

What Makes an AI PM Builder Different at WEX

• Build to Learn: Put working concepts directly into users' hands early rather than waiting for perfect requirements.
• Prototype, Not Just Describe: Use AI tools, low-code/no-code platforms, and lightweight code/configurations (Markdown, YAML, JSON) to make product ideas tangible.
• Get Inside the Agent: Inspect prompts, system context, tool calls, traces, outputs, and failure modes instead of treating AI as a black box.
• Write and Run Evals: Define golden datasets, representative edge cases, scoring rubrics, and judge criteria to drive product decisions through evidence.
• Reimagine Workflows: Focus on end-to-end outcomes—determining where AI should reason, retrieve, automate, or route control to a human (and knowing when deterministic software or human judgment is safer).
• Drive Measurable Value: Measure success by concrete business outcomes (cost, cycle time, accuracy, revenue, risk, adoption) rather than output volume.
• Build for Scale and Reuse: Package learnings, prompts, evals, and agent patterns so every build makes the next deployment faster and cheaper.

Strategy, Workflow Mapping & Value Case

Embed directly with operators, customers, and domain experts across Mobility, Payments, and Benefits to map actual current-state workflows, friction, and failure demand. Define future-state experiences, set baseline performance metrics (cycle time, manual hours, containment, error rates), and select the smallest high-value slice to test feasibility and trust.

Hands-On Prototyping & Agent Design

Rapidly build and test agent behavior, system context, prompts, tool flows, retrieval/grounding, and multi-agent or human-in-the-loop orchestrations using WEX’s Agentic AI platform. Pair directly with your Tech Builder to open repositories, adjust configurations, test scenarios, examine execution traces, and debug agent logic together. Distinguish between rapid exploratory learning prototypes and production systems requiring engineering hardening.

Product Evaluation & Behavioral Quality

Treat evaluation as a core product discipline by defining representative, edge-case, and adversarial scenarios alongside domain experts. Establish pass/fail criteria, assertions, and scoring rubrics covering accuracy, tool selection, citation quality, policy adherence, hallucination rates, PII/PHI/PCI safety, and cost per outcome. Analyze failed traces to build error taxonomies (distinguishing between prompt, context, retrieval, model, or UX issues) to prevent "demo-driven development."

Spec-Driven Development & Forward Deployment

Translate learnings into versioned repository artifacts (PRDs, acceptance criteria, decision logic, eval harnesses) that serve as a shared source of truth. Maintain clear traceability: User Problem - Workflow - Requirement - Scenario - Eval - Production Metric. Navigate enterprise legacy systems, fragmented APIs, and complex operational policies to show working software in real environments.

Responsible Governance & Value Measurement

Partner with Risk, Compliance, Security, Legal, and AI Governance from day one to embed decision boundaries, entitlements, auditability, prompt-injection defenses, and fallback controls. Instrument live product usage to connect agent performance directly to top-line and bottom-line business ROI. Package reusable patterns, runbooks, and controls so domain teams can seamlessly operate and extend capabilities as solutions mature.

Required Qualifications

• 7+ years of Product Management experience shipping software, data, platform, automation, or AI products to production at scale.
• Applied AI Expertise: Direct experience with generative AI, LLMs, retrieval/grounding (RAG), tool calling, context management, orchestration, structured outputs, and human-in-the-loop workflows.
• Evaluation Discipline: Proven experience building or running AI evaluations using golden datasets, quality rubrics, failure analysis, or model-based judges.
• Prototyping & Technical Literacy: Demonstrated ability to use AI-assisted dev tools, low-code frameworks, APIs, and version-controlled configuration files (Markdown, JSON, YAML) to bring concepts to life.
• Systems & Tradeoff Thinking: Skill in balancing accuracy, autonomy, latency, token/system cost, security, and user experience, with a clear understanding of when to use probabilistic AI versus deterministic code.
• Communication & Collaboration: Track record of driving alignment across cross-functional partners (Engineers, Risk, Legal, Operations) and making complex AI tradeoffs clear to executive audiences.
• Education: Bachelor’s degree in a related field or equivalent practical experience.

Preferred Qualifications

• Experience in highly regulated industries such as Fintech, Payments, Health/Benefits, Fleet, or Financial Services.
• Background working with enterprise AI governance frameworks, model risk management, responsible AI, or auditability.
• Hands-on experience with agent frameworks, prompt/context engineering tools, or AI experimentation platforms.

The Mindset We're Looking For

You do not need to be a software engineer, but you cannot be afraid of the build. The ideal candidate thrives on turning messy, real-world complexity into working solutions, values evidence over opinions, and moves fluently across the entire continuum: User Problem - Workflow - Requirement - Scenario - Eval - Production Metric.

Pay and Benefits

The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being.

• Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more.

Pay Range: $125,300.00 - $154,100.00

About WEX

WEX is a global commerce platform that helps businesses solve for operational complexities like employee benefits, managing and mobilizing fleets, and streamlining payments. With over 6,500 employees, we work with large and small companies in more than 200 countries and territories, and can tailor our services to meet the unique needs of their businesses. We hire people who share our passion for continuous innovation and client service that is unparalleled in the industry. Offering comprehensive and market competitive benefits, our offerings are designed to support your personal and professional well-being. If you’re looking for a growing career - come be part of WEX today.

Equal Opportunity Employer

WEX is an equal opportunity employer committed to diversity and inclusion in the workplace.

All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, sexual orientation, gender identity, protected veteran status, disability or other protected status.

WEX promotes a drug-free workplace.

Qualified individuals with a disability have the right to request a reasonable accommodation.

If you require a reasonable accommodation as a result of your disability at any point in the job application process, please submit your request through our Reasonable Accommodation Request Form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.