Senior AI Operations Engineer, Enterprise Tech

Robinhood; New York (NY); Hybride; USD 153 000 - 180 000; Plein temps

Avantages offerts par ce poste

Health insurance

Bonus programs

Equity ownership

401(k) matching

Catered meals

Résumé du poste

Robinhood is seeking a Senior AI Operations Engineer for Enterprise Tech to build and run scalable AI infrastructure. You will own complex AI platform troubleshooting, automate workflows, and optimize integrations with providers like Anthropic Claude and Google Gemini to empower Robinhood's enterprise AI capabilities.

This role emphasizes reliability, security, and cross‑team collaboration. The position is based in offices in Menlo Park, NY, and Bellevue with in‑person attendance expected at

Qualifications

• Minimum 5+ years in IT operations, SRE, or AI infra with production systems.
• Hands-on with enterprise AI platforms and LLM integrations, API usage and token management.
• Strong Linux, scripting (Python/Bash) and automation skills.
• Experience with Terraform, Ansible, Chef, Kubernetes and cloud/on‑prem env.
• Proven ability to troubleshoot complex systems and improve reliability.

Responsabilités

• Build internal tooling and automation to streamline AI operations and DevEx.
• Troubleshoot and escalate issues across AI platforms, LLMs, APIs and performance.
• Manage enterprise integrations with LLM providers for cost and reliability.
• Develop observability and deployment pipelines for AI workloads and metrics.
• Support agentic workflows, vector DBs, RAG systems for scale and reliability.
• Collaborate with Product, Software Eng, Business Systems and AI Strategy teams.

Connaissances

5+ years exp

Linux administration

Python scripting

Automation

Troubleshooting

Outils

Terraform

Ansible

Chef

Kubernetes

Slurm

Ray

Pinecone

Milvus

LangChain

LlamaIndex

Description du poste

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading.

About the team + role

We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards.

The Corporate Engineering team is building and scaling the next generation of enterprise AI infrastructure at Robinhood. Our mission is to make AI capabilities reliable, secure, and accessible across the company, enabling teams to build, deploy, and operate intelligent solutions at scale. From enterprise LLM integrations to agentic workflows and hybrid cloud infrastructure, we're creating the foundation that supports how Robinhood leverages AI internally.

As a Senior AI Operations Engineer, Enterprise Tech, you'll play a key role in building, operating, and improving the infrastructure behind Robinhood's enterprise AI capabilities. You'll work across AI platforms, LLM integrations, automation, and production infrastructure, serving as a technical expert for complex challenges while partnering directly with developers and internal teams. This is an opportunity to help shape a growing function, solve emerging problems in AI operations, and build the systems and tooling that enable AI adoption across Robinhood.

This role is based in our Menlo Park, CA, New York, NY, and Bellevue, WA offices, with in-person attendance expected at least 3 days per week.

At Robinhood, we believe in the power of in‑person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams.

What You’ll Do

• Build internal tooling, automation, and self‑service solutions that streamline AI operations, reduce manual intervention, and improve the developer experience.
• Own complex technical troubleshooting and escalations across AI platforms, working directly with developers and internal teams to resolve issues involving LLM integrations, model behavior, APIs, and system performance.
• Manage and optimize enterprise integrations with LLM providers, including Anthropic Claude and Google Gemini, focusing on performance, token utilization, reliability, and cost efficiency.
• Develop and improve observability, monitoring, and deployment pipelines for AI workloads, tracking metrics such as inference latency, API costs, token usage, and error rates.
• Support and optimize agentic workflows, orchestration layers, vector databases, and retrieval‑augmented generation (RAG) systems to improve reliability and scalability.
• Partner with Product, Software Engineering, Business Systems, and AI Strategy teams to identify recurring issues, incorporate user feedback, and drive long‑term improvements to enterprise AI capabilities.

What You Bring

• 5+ years of experience in IT Operations, Site Reliability Engineering, or AI infrastructure and support, with a track record of operating complex production systems.
• Hands‑on experience with enterprise AI platforms and LLM integrations, particularly Anthropic Claude and Google Gemini, including API integrations, prompt operations, and token management.
• Strong Linux administration skills and proficiency in scripting and automation using Python, Bash, or similar languages.
• Experience with infrastructure provisioning, configuration management, and orchestration tools such as Terraform, Ansible, Chef, or Kubernetes.
• Strong understanding of production infrastructure, system reliability, monitoring, and troubleshooting across cloud or on‑premises environments.
• Ability to independently investigate ambiguous technical problems, identify root causes, and develop scalable solutions that prevent recurring issues.
• Strong communication and collaboration skills, with experience partnering directly with developers and cross‑functional teams to resolve technical challenges.
• Bonus: Experience with GPU clusters, AI workload orchestration (Slurm, Ray), vector databases (Pinecone, Milvus), AI frameworks (LangChain, LlamaIndex), or hybrid cloud and bare‑metal infrastructure.

What We Offer

• Challenging, high‑impact work to grow your career.
• Performance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching.
• Top Tier benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents.
• Access to the Robinhood Employee Fund that gives eligible US employees the opportunity to invest in a private employee fund that provides exposure to Robinhood Ventures funds.
• Access to the best AI tools on the market and continuous AI skill‑building for every employee, technical or not.
• Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more.
• Employer-paid life & disability insurance, fertility benefits, and mental health benefits.
• Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!
• Exceptional office experience with catered meals, events, and comfortable workspaces.

In addition to the base pay range listed below, this role is also eligible for bonus opportunities + equity + benefits.

Base pay for the successful applicant will depend on a variety of job‑related factors, which may include education, training, experience, location, business needs, or market demands. The expected base pay range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. For other locations not listed, compensation can be discussed with your recruiter during the interview process.

Base Pay Range

Zone 1 (Menlo Park, CA; New York, NY; Bellevue, WA; Washington, DC)

$153,000—$180,000 USD

Zone 2 (Denver, CO; Westlake, TX; Chicago, IL)

$134,000—$158,000 USD

Zone 3 (Lake Mary, FL; Clearwater, FL; Gainesville, FL)

$119,000—$140,000 USD

Click here to learn more about our Total Rewards, which vary by region and entity.

If our mission energizes you and you’re ready to build the future of finance, we look forward to seeing your application.

AI Usage Disclosure:

Robinhood uses artificial intelligence (AI) tools to support parts of our recruiting process. These tools enhance the efficiency and consistency of our hiring process; however, all hiring decisions are made by our hiring teams.

Robinhood provides equal opportunity for all applicants, offers reasonable accommodations upon request, and complies with applicable equal employment and privacy laws. Inclusion is built into how we hire and work—welcoming different backgrounds, perspectives, and experiences so everyone can do the best thought on the …