Senior AI-Driven WFM & Capacity Forecasting Lead

Gusto, Inc.; United States; Híbrido; USD 105 000 - 129 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive compensation

Equity (RSUs)

Resumo da oferta

Gusto, Inc. is seeking a senior, technically minded workforce management planner to design and scale AI-powered forecasting and capacity planning systems.

You’ll lead architecture and governance for AI-driven WFM and report into Planning People Empower, blending strategy with hands-on execution across forecasting, scheduling, and intraday operations. You’ll participate in on-call rotations and influence cross‑functional adoption of AI in planning and operations while aligning with company-wide

Qualificações

• Demonstrated ability to adopt and operationalize AI tools in a WFM or contact center context.
• Experience building dashboards and forecasting models for staffing optimization.
• Strong analytical and communication skills to translate data into actionable guidance.

Responsabilidades

• Design and scale AI-powered forecasting and capacity planning systems.
• Lead cross-functional AI initiatives for WFM and collaborate with Legal, Data, and Product.
• Develop governance, monitoring, and escalation processes for AI-enabled workflows.

Conhecimentos

AI fluency

Forecasting

Data visualization

WFM experience

Cross-functional leadership

Stakeholder management

Data pipelines

SQL or data modeling

Formação académica

Bachelor’s degree or equivalent experience

Ferramentas

PagerDuty

Descrição da oferta de emprego

Gusto, Inc. is seeking a senior, technically minded workforce management planner to design and scale AI-powered forecasting and capacity planning systems.

You’ll lead architecture and governance for AI-driven WFM and report into Planning People Empower, blending strategy with hands-on execution across forecasting, scheduling, and intraday operations. You’ll participate in on-call rotations and influence cross‑functional adoption of AI in planning and operations while aligning with company-wide