Senior AI Automation Specialist

TikTok Inc.; Washington (District of Columbia); On-site; USD 132,000 - 243,000; Full time

Job summary

TikTok USDS Joint Venture LLC is advancing IT automation and intelligent systems to empower employees and accelerate the business. The IT Platform team builds self-service platforms, AI agents, and copilots to automate IT processes while ensuring security and compliance.

Based in Washington, DC, the team focuses on scalable, reliable solutions that reduce manual work and improve efficiency across IT services, with a fully in-person schedule up to 5 days a week.

Qualifications

• 5+ years of IT/Software/Automation engineering experience.
• Strong Python proficiency.
• Experience building applications, APIs, and integrations.
• Experience automating IT processes.
• Experience with cloud platforms (AWS, Azure, or GCP).
• Experience using AI tools such as ChatGPT, Claude, Gemini, Devin, Trae, or similar.

Responsibilities

• Design and develop innovative IT solutions to enhance employee experience, and improve IT services' efficiency, security, and compliance.
• Create AI agents, intelligent workflows, and IT copilots to automate processes and reduce manual effort.
• Build internal IT products, self-service portals, and autonomous remediation capabilities using LLMs and modern software engineering practices.
• Partner with business stakeholders to translate challenges into scalable technical solutions and drive adoption of new IT capabilities across the organization.

Skills

IT engineering experience

Automation experience

AI tooling familiarity

Tools

Python

APIs

Cloud platforms

AI tools

LLMs

LangChain

Job description

Responsibilities

About IT Platform Team

The IT Platform team, part of the IT organization, is an AI-powered team focused on building innovative solutions that empower employees and the business while improving productivity, scalability, reliability, and operational efficiency.

Our mission is to eliminate manual work through automation, AI, self-service platforms, and internal products that enable the business to move faster while maintaining strong security and compliance controls.

We believe the future of IT is not operating tools, it is engineering intelligent systems that solve problems at scale.

• Design and develop innovative solutions to enhance the employee experience and the efficiency, security, and compliance of our IT services.
• Creating AI agents, intelligent workflows, and IT copilots to automate processes and reduce manual effort.
• Build internal IT products, self-service portals, and autonomous remediation capabilities by leveraging Large Language Models (LLMs) and modern software engineering practices.
• Partnering with business stakeholders, you will translate challenges into scalable technical solutions, build reusable platforms, and drive the adoption of new, efficient IT capabilities across the organization.

Qualifications

Minimum Qualification(s)

• 5+ years of experience in IT Engineering, Software Engineering, Product Engineering, or Automation Engineering
• Strong proficiency in Python
• Experience developing applications, APIs, and integrations
• Experience automating business or IT processes
• Experience working with cloud platforms (AWS, Azure, or GCP)
• Experience using AI tools such as ChatGPT, Claude, Gemini, Devin, Trae, or similar platforms
• Strong understanding of enterprise IT systems (identity, endpoint, collaboration, and SaaS platforms) and related security controls

Preferred Qualifications

• Experience developing AI agents or copilots
• Experience with OpenAI, Anthropic, Gemini, or other LLM APIs
• Experience with LangChain, CrewAI, AutoGen, MCP, or similar frameworks
• Experience with React, TypeScript, Node.js, or modern web frameworks
• Experience with workflow automation platforms
• Experience building internal developer or IT platforms

About USDS

TikTok USDS Joint Venture LLC is dedicated to the safety and security of millions of Americans who create, discover, and connect with what they love on the apps we operate. The Joint Venture has been established in compliance with the Executive Order signed by President Trump on September 25, 2025. Our foundation is a comprehensive data privacy and cybersecurity program we operate under defined safeguards to protect national security and secure U.S. user data, apps and the algorithm. We safeguard the U.S. content ecosystem, holding decision‑making authority for trust and safety policies and moderation. USDS Joint Venture helps ensure Americans can continue to express their creativity, discover new hobbies and interests, and build thriving communities and businesses on a global scale.

On-site presence across teams allows the company to operate with greater speed, alignment, and agility — especially in areas like real‑time decision‑making, team development, and integrated execution. As such, the company is shifting from a hybrid work model to a fully in‑person schedule up to 5 days a week.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

USDS Reasonable Accommodation

USDS is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/USDS-RA

Job Information

【For Pay Transparency】 Compensation Description (Annually) - Washington, DC

The base salary range for this position in the selected city is $ 132480 - $ 242820 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.