Senior AI adoption lead (West)

WRITER; San Francisco (CA); Hybrid; USD 167,000 - 219,000; Full time

Benefits offered by this job

Generous PTO and company holidays

Medical, dental, vision coverage

Parental leave (16 weeks)

Fertility and family planning support

Galleri cancer testing

Job summary

WRITER is seeking a Customer Success professional to own deployment and activation across a portfolio. You will embed with customers, map objectives, and design programs to translate AI investments into measurable outcomes.

This hybrid role is based in our San Francisco or Seattle hub and involves developing champion networks, customized workshops, and scalable enablement initiatives. You'll lead activation strategies, build advocate and power-user communities, and partner with curriculum teams

Qualifications

• 9+ years of activation and adoption experience.
• Deep experience mapping customer use cases and workflows.
• Experience implementing activation strategies (champion programs, dashboards, workshops).
• Experience building advocacy networks and power-user communities.
• Ability to connect platform usage to business outcomes and ROI.
• AI and technical proficiency; design of custom solutions with stakeholders.
• Strong communication and facilitation skills for varied audiences.
• Hands-on with curriculum and customer stakeholders.
• Collaborative, growth-oriented, thrives in fast-paced environments.

Responsibilities

• Own activation and platform success.
• Understand each customer's use cases, objectives, and success metrics.
• Co-develop custom AI solutions and translate use cases into workflows.
• Design and execute activation strategies driving adoption and outcomes.
• Implement champion programs, office hours, dashboards, trainings, workshops.
• Build champion communities and advocate networks within customer orgs.
• Establish power-user communities for peer-to-peer learning.
• Train internal customer trainers to scale enablement.
• Deliver engaging, live and virtual educational sessions.
• Collaborate cross-functionally to adapt materials to feedback.

Skills

Activation strategy

Customer success

ROI articulation

AI & technical proficiency

Workshop facilitation

Cross-functional collaboration

Program management

Stakeholder relationships

Strong communication

Live & virtual training

Job description

About WRITER

WRITER is the AI platform built for the world’s most ambitious marketing and revenue teams, bringing the frontier of AI to the people who drive enterprise growth. With WRITER, autonomous agents work across the buyer journey, continuously executing on market signals and enterprise intelligence to grow revenue faster. Every agent action and asset is grounded in trust, built on an Enterprise Brain that unites brand, product, and company knowledge with fiduciary-grade governance and compliance.

About WRITER

WRITER is the AI platform built for the world’s most ambitious marketing and revenue teams, bringing the frontier of AI to the people who drive enterprise growth. With WRITER, autonomous agents work across the buyer journey, continuously executing on market signals and enterprise intelligence to grow revenue faster. Every agent action and asset is grounded in trust, built on an Enterprise Brain that unites brand, product, and company knowledge with fiduciary-grade governance and compliance. Fortune 500 companies are transforming how they go to market with WRITER, including 3 of the top 5 US banks, 2 of the 5 largest global CPG conglomerates, and 4 of the top 5 US healthcare insurers. Founded in 2020, WRITER is backed by investors including Insight Partners, ICONIQ, Radical Ventures, Premji Invest, Balderton, B Capital, Salesforce Ventures, Adobe Ventures, Accenture, Citi Ventures, IBM Ventures, WndrCo, and others. Learn more at WRITER.com.

About The Role

WRITER is looking for a customer success professional who will own deployment and activation success across a customer portfolio. You'll embed deeply into your customers' organizations, understand their business objectives, and build the programs, communities, and frameworks that turn AI investment into measurable outcomes. You'll partner closely with a Transformation lead to identify the right WRITER capabilities for each use case, then design and execute the strategies that drive meaningful adoption: building champion networks, running customized workshops, and advising customers on how to scale their AI programs over time. The ideal candidate brings a builder's mindset to customer success: you’re not waiting for customers to engage, you’re creating the conditions for it. This is a hybrid role based in our San Francisco or Seattle hub.

What You'll Do

• Own activation and platform success
• Deeply understand each customer's specific use cases, business objectives, and success metrics
• Build and co-develop custom AI solutions with customers, translating their specific use cases into workflows that drive measurable business impact
• Design and execute activation strategies that drive measurable platform adoption and business outcomes
• Implement champion programs, office hours, usage dashboards, customized trainings, and workshops
• Build champion communities
• Create advocate networks and champion communities within customer organizations
• Establish power user communities that drive peer-to-peer learning
• Train internal customer trainers to scale enablement
• Design innovative customer experiences that deepen engagement
• Lead educational workshops & live events
• Facilitate dynamic live and virtual training sessions tailored to diverse audiences
• Partner with curriculum team while owning customization and delivery for your customers
• Create memorable learning experiences that inspire action and drive adoption
• Continuously improve & collaborate
• Refine materials based on customer feedback and adoption data
• Work cross-functionally to understand evolving customer needs
• Identify gaps and champion new training opportunities
• Build deep relationships with customer stakeholders and executive sponsors

What You Need

• Customer success & activation expertise
• At least 9 years of proven track record owning activation success and driving measurable adoption outcomes
• Deep experience understanding customer use cases: you discover, map, and leverage specific workflows and business objectives
• Experience implementing activation strategies: champion programs, office hours, dashboards, and workshops
• Success building advocate networks and power user communities
• Ability to connect platform usage to business outcomes and articulate ROI
• AI & technical proficiency
• Ability to scope, design, and deliver custom solutions and demos tailored to customer use cases, working hands-on alongside business stakeholders
• Comfortable understanding technical concepts and communicating them effectively to varied audiences
• Ability to demonstrate use cases and articulate business value
• Facilitation & education skills
• Expertise delivering virtual and live instructor-led workshops
• Skilled at tailoring content and delivery to diverse audiences based on their use cases
• Ability to partner effectively with curriculum teams while owning customization and delivery
• Collaboration & growth
• Excellence building relationships with stakeholders at all levels
• Strong program management skills and natural advisor mindset
• Thrive in fast-paced environments; comfortable with experimentation
• Self-aware, feedback-driven, and committed to continuous growth

Note

Travel Requirements: 25% domestic and international travel may be required.

Benefits & Perks (US Full-time Employees)

• Generous PTO, plus company holidays
• Medical, dental, and vision coverage for you and your family
• Paid parental leave for all parents (16 weeks)
• Fertility and family planning support
• Early-detection cancer testing through Galleri
• Flexible spending account and dependent FSA options
• Health savings account for eligible plans with company contribution
• Annual work-life stipends for:
• Wellness stipend for gym, massage/chiropractor, personal training, etc.
• Learning and development stipend
• Company-wide off-sites and team off-sites
• Competitive compensation, company stock options and 401k

WRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

By submitting your application on the application page, you acknowledge and agree to WRITER's Global Candidate Privacy Notice.

Compensation Range: $167K - $219K