Senior Agency Closer

BMO Harris Bank; Chicago (IL); On-site; USD 74,000 - 138,000; Full time

Benefits offered by this job

Health insurance

Tuition reimbursement

Accident & life insurance

Retirement savings plans

Job summary

BMO Harris Bank is seeking a Senior Agency Closer to join the US Sponsor Finance team in Chicago. The role focuses on loan closing, portfolio monitoring, and ensuring compliance with policies while delivering high-quality client service.

Ideal candidate has 5–7 years of relevant experience, Excel and LoanIQ proficiency, and strong analytical and communication abilities. The position requires collaboration with internal and external stakeholders and supports strategic initiatives within the unit.

Qualifications

• 5-7 years of relevant experience and post-secondary degree in related field or equivalent combination.
• Knowledge of unit's key products, services, processes and controls - in-depth.
• Excel, LoanIQ and department systems knowledge - in-depth.
• Understanding of risk and regulatory requirements - in-depth.
• Strong verbal & written communication skills.
• Collaborative and team-oriented.
• Analytical and problem solving skills.
• Data driven decision making.

Responsibilities

• Provides loan closing and portfolio monitoring support in a professional and timely manner.
• Facilitates loan closing, commitment management, and booking of the loan portfolio per policies.
• Deliver exceptional customer service with accurate, responsive support.
• Investigates escalated requests and provides recommendations.
• Builds relationships with internal/external stakeholders and ensures alignment.
• Analyzes data to provide insights and recommendations for business decisions.
• Supports execution of strategic initiatives and change management activities.
• Researches discrepancies and resolves issues or escalates as required.

Skills

5-7 years experience

Degree in related field

Excel proficiency

LoanIQ experience

Regulatory requirements knowledge

Verbal & written communication

Collaboration & teamwork

Analytical problem solving

Data driven decisions

Tools

LoanIQ

Excel

Job description

BMO is hiring a Senior Agency Closer to join the US Sponsor Finance team.

Address: 320 S Canal Street

Job Family Group: Customer Shared Services

• Provides loan closing and portfolio monitoring support in a professional and timely manner. Facilitates the loan closing process, commitment management and the booking and accounting of the loan portfolio ensuring all required policies, guidelines and standards are met. Deliver exceptional customer service by providing responsive, accurate, consistent, knowledgeable services and support.
• Addresses more complex escalated customer requests and transactions or escalates with recommendations.
• Acts as a trusted advisor to assigned business/group.
• Influences and negotiates to achieve business objectives.
• Recommends and implements solutions based on analysis of issues and implications for the business.
• Assists in the development of strategic plans.
• Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
• Helps determine business priorities and best sequence for execution of business/group strategy.
• Conducts independent analysis and assessment to resolve strategic issues.
• Builds effective relationships with internal/external stakeholders.
• Ensures alignment between stakeholders.
• Monitors and tracks performance and addresses any issues.
• Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
• Leads the development of the communication strategy focusing on positively influencing or changing behaviour.
• Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
• Develops and manages a business/group program.
• Reviews the program for effectiveness, considers industry trends and recommends enhancements; makes changes as required.
• Processes more complex transactions and activities.
• Researches and resolves discrepancies and issues or escalates to manager, as required.
• Identifies business needs, designs/develops tools and training programs; may include delivery of training to audiences.
• Acts as the day to day contact for vendors; supports the implementation, maintenance, and sustainment of vendor solutions.
• Participates in deal closing events to ensure conditions and funding requirements have been met.
• Analyzes the credit documentation to the credit approval, structures the loan parameters on the lending system and communicates deal information to deal stakeholders.
• Tracks and monitors credit, legal and compliance documentation/collateral and participates in the follow up and escalation process when issues are identified.
• Gathers additional documentation from the customer and/ or internal/external stakeholders to ensure all required information is available to fulfill client requests.
• Manages customer documentation to ensure that records are maintained in a proper manner.
• Investigates and addresses customer services issues according to established parameters, referring or escalating as required.
• Collaborates with internal and external stakeholders to deliver on business objectives.
• Analyzes data and information to provide insights and recommendations.
• Develops knowledge around a customer's business, industry, and market in effort to better service their needs.
• May prepare legal documents.
• Collaborates in identifying, recommending and implementing workflow improvements to deliver a more efficient operation.
• Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.
• Provides specialized consulting, analytical and technical support.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Works independently and regularly handles non-routine situations.
• Broader work or accountabilities may be assigned as needed.
• Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications

• Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
• Knowledge and understanding of business unit's key products and services, processes and controls - In-depth.
• Knowledge of standard desktop applications (i.e. Excel, etc.) and department systems and applications (i.e. LoanIQ, etc.) - In-depth.
• Understanding of business unit's risk and regulatory requirements - In-depth.
• Deep knowledge and technical proficiency gained through extensive education and business experience.
• Verbal & written communication skills - In-depth.
• Collaboration & team skills - In-depth.
• Analytical and problem solving skills - In-depth.
• Influence skills - In-depth.
• Data driven decision making - In-depth.

Salary

$74,000.00 - $138,000.00

Pay Type

Salaried

The above represents BMO Financial Group's pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.

BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards.

• BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans.

To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.

To find out more visit us at http://jobs.bmo.com/us/en

BMO is proud to be an equal employment opportunity employer. We evaluate applicants without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other legally protected characteristics. We also consider applicants with criminal histories, consistent with applicable federal, state and local law.

BMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to [e-mail] and let us know the nature of your request and your contact information.