Senior Aerospace Customer Support Engineer — Global Solutions

Airbus; Mobile (AL); On-site; USD 90,000 - 130,000; Full time

Job summary

Airbus Americas Customer Services, Inc. in Mobile, Alabama seeks an experienced Aerospace Customer Support Specialist to deliver high-quality retrofit and maintenance services to airline customers.

You will manage inquiries, lead technical discussions, and coordinate with cross-functional teams across Europe, India and China to ensure timely, accurate service delivery. The role requires a BS in Engineering, 10+ years in aircraft customer service, strong communication skills, and the ability to

Qualifications

• Bachelor’s of Science in Engineering preferred, or equivalent related experience.
• Master’s Degree in Engineering or related field preferred.
• Minimum of 10 years experience.
• Experience in the aircraft customer service field (Airline experience, MRO experience, Maintenance experience, etc) preferred.
• Authorized to work in the US.
• Team oriented - ability to work as a member of a team with other departments locally and internationally.

Responsibilities

• Manage a portfolio of customers for the delivery of Retrofit Solutions and Scheduled Maintenance services on cost, on time & on quality
• Managing Customer Queries: Supporting internal and external customer queries.
• Ensure that airlines maintenance programmes/planning deliverables are performed in accordance with customer's expectations
• Lead interface meetings with main stakeholders to ensure an appropriate handover to support Customers.
• Escalate any blocked query/risk to the organization to ensure a timely response to the customer

Skills

Aerospace customer service

Customer support

Data analysis

English communication

Education

Bachelor's in Engineering

Master's in Engineering

Job description

Airbus Americas Customer Services, Inc. in Mobile, Alabama seeks an experienced Aerospace Customer Support Specialist to deliver high-quality retrofit and maintenance services to airline customers.

You will manage inquiries, lead technical discussions, and coordinate with cross-functional teams across Europe, India and China to ensure timely, accurate service delivery. The role requires a BS in Engineering, 10+ years in aircraft customer service, strong communication skills, and the ability to