Senior Account Supervisor

J Public Relations, Inc; New York (NY); Hybrid; USD 88,000 - 93,000; Full time

Benefits offered by this job

Commissions opportunities and year‑end

Monthly cell phone stipend

Company-sponsored medical, dental, and

Vision insurance

401K with employer match

PTO and birthday PTO

Hybrid office schedule

Milestone gifts at 1, 5, and 10 years

Job summary

J Public Relations, Inc is seeking a Senior Account Supervisor in New York to drive strategy, manage teams, and ensure premier client service delivery for luxury hospitality and lifestyle brands. You will guide targeted media outreach, oversee profitability on smaller accounts, and mentor junior staff to expand client impact.

The role emphasizes KPI-driven performance, cross-functional leadership, and cultivating partnerships that raise brand awareness through high-profile media coverage.

Qualifications

• College degree or comparable experience.
• 7+ years of agency public relations experience in hospitality, culinary, travel, tourism, or consumer lifestyle arenas.
• Stellar client and media references.
• Strong, proven management skills.

Responsibilities

• Plan and execute strategy with leadership to achieve client goals and financial targets.
• Implement strategy and evaluate KPI performance.
• Monitor team resources and adjust time allocation for client satisfaction.
• Oversee account workflow and ensure quality across deliverables.
• Act as trusted partner to clients and elevate visibility for publicists on the account.
• Lead media relations activities and secure larger hits in A-list titles.
• Assist with new business ideation and closing deals.
• Manage direct reports, provide mentorship, and conduct annual reviews.
• Identify skill gaps and deliver targeted workshops.

Skills

Media relations

Leadership

Strategy

KPI oversight

Client management

Travel readiness

Cross-functional collaboration

Education

Bachelor's degree or comparable experience

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Adobe Suite

Job description

Who are we?

J/PR is a global communications firm specializing in public relations, content creation, and social media. We work with some of the best hotels, resorts, and lifestyle brands in the world, including Relais & Chateaux, Vail Resorts Hospitality, and Hilton Luxury Brands, to name a few. We tell compelling original stories to connect brands to their target audiences. We’re passionate, professional, and purpose-driven, dedicated to our work, the agency, our clients, and each other.

Who are you?

You bring a time-tested roster of media relationships and proven experience pitching successful storylines for luxury travel/hospitality brands. You have a pulse on industry trends, know what questions to ask your clients to find compelling, timely storylines, and aim for coverage that drives qualified leads. You understand the luxury travel and lifestyle industries and thrive on brokering partnerships that bring awareness to the target audiences that matter most. In addition to established client and media relationships, you are a humble leader who mentors your team, supports professional growth, and serves as a go‑to industry expert.

The Role

As the Senior Account Supervisor, you take a larger role in strategy and thought leadership. You manage direct reports, mentor teams, ensure exceptional client service delivery, and manage account profitability on smaller accounts. You focus on targeted media relations, securing larger hits in A‑list titles, and leading culture initiatives.

Duties and Responsibilities

Account + Client Management

• Take a larger role in planning and strategy, collaborating with leadership to achieve client‑directed financial goals and initiatives.
• Implement strategy and evaluate KPI performance.
• Monitor Harvest to adjust team time allocation for client satisfaction.
• Oversee collective account workflow.
• Act as a trusted partner to clients and encourage visibility for Publicists on your account.

Media Relations

• Nurture and grow a network of media contacts; conduct minimum two media meetings per month.
• Deliver more impactful media hits.
• Mentor teammates to grow media relations skills.
• Focus on brand‑building media relations meetings and coordinate media visits.

New Business

• Help with new business ideation and closing deals through niche expertise and leadership presence.

Team Leadership

• Manage direct reports, providing leadership, guidance, feedback, and coaching.
• Transition from manager to leader by trusting teams and reducing day‑to‑day involvement.
• Control quality of team account work and contribute to client retention and growth.
• Support account team members and hold annual reviews.
• Implement agency practices and training opportunities.
• Identify skill gaps and deliver workshops.

Other

• Perform additional tasks and projects as required.

Experience

• College degree or comparable experience.
• At least 7 years of agency public relations experience in hospitality, culinary, travel, tourism, or consumer lifestyle arenas.
• Stellar client and media references.
• Strong, proven management skills.

Requirements

• Travel for client needs; valid passport for international travel.
• Advanced proficiency in Microsoft Excel, Word, PowerPoint & Adobe Suite.
• Excellent verbal and written communication, interpersonal, and organizational skills.
• Problem resolver, high‑energy self‑starter, and creative decision maker.
• Strategic thinker who can act tactically.

Benefits

Competitive base salary: $88,000 – $93,000 (commensurate with experience). Commission opportunities and year‑end discretionary bonus. Monthly cell phone stipend. Company‑sponsored medical, dental, and vision insurance. 401K with employer match. Accrued PTO and birthday PTO. Flexible release Fridays and hybrid office schedule. Hotel trade with world‑class clients. Corporate ClassPass discounts and pet insurance discounts. Milestone gifts at 1, 5, and 10 years. Annual holiday and summer parties, plus regular socials. Ongoing training and development opportunities.

Legal and EEO Information

Applicants for employment must possess work authorization for the country in which they apply, which does not require sponsorship by the employer for a visa. J Public Relations (J/PR) and 20Two Studio (Studio) strongly support equal employment opportunity for all applicants, regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

Hiring Practices

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.