Senior Account Manager - South OH

Merck; Columbus (OH); Remote; USD 173,000 - 273,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement benefits

Paid holidays

Job summary

Merck in the United States seeks a Vaccine Key Customer Leader to manage top vaccine accounts in the Ohio region. You will lead a cross-functional team, build account strategy, and drive vaccine uptake with health system customers and key influencers.

You will engage with senior stakeholders, analyze market dynamics, and coordinate resources to optimize the customer experience and long-term growth across private and public sectors.

Qualifications

• BA/BS required; MA/MS/MBA preferred in Business, Marketing, Science, Healthcare or Public Health.
• Minimum of five (5) years' experience in Sales leadership, Key Account Management / Client Service Management, Marketing, and/or Strategy in Healthcare.
• Minimum of two (2) years' experience working with key thought leaders or high influence customers in Public Health, Large Group Practices, Hospitals/Systems, or Managed Care Organizations.

Responsibilities

• Accountable for Vaccines business performance, relationships, and customer experience with assigned customers.
• Develops and applies understanding of local market healthcare/vaccination ecosystem to identify business opportunities.
• Collaborates with internal and customer stakeholders to formulate approaches and deploy solutions.
• Identifies strategic customers and prioritizes opportunities to differentiate our Vaccines offerings.

Skills

Account management

Business acumen

Contract management

Customer needs analysis

Data analytics

Sales leadership

Education

BA/BS

MA/MS/MBA

Tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Outlook

Job description

Job Description

Under the guidance of the Director, Commercial Operations-Vaccines, the Vaccine Key Customer Leader (VKCL) is the primary Vaccine point of contact for our Company with assigned large private and public sector customers within their designated market. The VKCL engages with C-/ D-suite customers in assigned accounts and collaborates with the extended our Company field team to ensure implementation and pull-through at the individual clinic/hospital/provider level.

Responsibilities include and are not limited to the following:

• The VKCL will be accountable for the Vaccines business performance, business relationship and customer experience with assigned customers, coordinating appropriate our Company resources and personnel to meet the needs of the customer.
• Actively develops, enhances and applies a deep understanding of assigned customers, the local market healthcare /vaccination ecosystem, and ensuing interplay and translates into potential business opportunities.
• Demonstrates and applies in-depth knowledge of the vaccination landscape including: vaccination schedule, quality measures, reimbursement processes, key factors affecting uptake, local immunization registries, coalitions, school requirements.
• Responsible for demonstrating strong collaboration and coordination with all our Company customer-facing roles. With all assigned accounts, the VKCL will be responsible for building a Vaccines account strategy focused on increasing appropriate use of our Company Vaccines and coordinating the account team execution consistent with the strategy and customer needs.
• Identifies key vaccine decision-makers and influencers, understands their concerns and priorities, builds trusting relationships that differentiate our Company
• Collaborates with internal and customer stakeholders to formulate approach and select/deploy solutions to meet customer needs.
• Identifies strategic customers within region/geography that afford our Company differentiated business opportunities and prioritizes their importance.
• Stays abreast of competitor approaches and our Company customer contracting strategy; engages appropriate our Company account team members (field and HQ) to capitalize on opportunities to grow/defend the Vaccine business.

Education:

• Required: BA/BS
• Preferred: MA/MS/MBA in Business, Marketing, Science, Healthcare or Public Health

Required Experience:

• Minimum of five (5) years' experience in Sales leadership, Key Account Management / Client Service Management, Marketing, and/or Strategy preferably in the Healthcare industry
• Minimum of two (2) years' experience working in Sales leadership or Strategic Account Management with key thought leaders or high influence customers in Public Health, Large Group Practices, Hospitals/Systems, or Managed Care Organizations.
• Ability to build and develop customer relationships, including the ability to influence senior levels of management and key thought leaders
• Excellent interpersonal and communication skills, with ability to interact with individuals from a variety of cultures, and disciplines
• Strong peer leadership and ability to collaborate with and coordinate activity among individuals in different reporting structures within the organization
• Self-motivated with the ability to perform with a high level of independence
• Innovative thinking and exceptional business acumen, analytical and problem-solving skills
• Proficient in Microsoft Excel, PowerPoint, Word and Outlook
• Valid Driver's License

Preferred Experience:

• Minimum of two (2) years' experience working in/with Vaccines; strong understanding of Vaccination (products, processes, marketplace)
• Recent Local Market and Customer Knowledge
• Experience in a strategic or management role in Public Health or Health System/Medical Group
• Strong understanding of compliance-related concepts including the laws and regulations that govern Pharmaceutical/Vaccine Marketing and Sales activities

Required Skills:

Account Management, Account Management, Business Acumen, Contract Management, Customer Needs Analysis, Customer Needs Identification, Customer Relationships, Data Analytics, Financial Acumen, Health Care, Healthcare Trends, Identifying Sales Opportunities, Immunizations, Interpersonal Relationships, Key Account Planning, Managed Care, Managed Care Marketing, Market Research, Microsoft Excel, Microsoft PowerPoint, Pharmaceutical Regulatory Compliance, Pharmaceuticals Marketing, Profit Planning, Public Health, Sales Leadership {+ 7 more}

The primary location for this posting is:

USA - Ohio - Ohio

Where required by law, the compensation range for this role is provided below.

The salary range for the primary location of this role is:

$173,200.00 - $272,600.00

We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits .

Additional location(s):

Please note the salary range above applies to the Primary Location of the position. Where a role has other listed locations, different compensation guidelines may apply. You may find the salary ranges for additional locations below. If the salary range is not listed for the location you are applying to, our Talent Acquisition team will provide further information to you relevant to your location.

Additional location(s) Compensation Information:

San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance

Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

No

Travel Requirements:

25%

Flexible Work Arrangements:

Remote

Shift:

1st - Day

Valid Driving License:

Yes

Hazardous Material(s):

n/a

Job Posting End Date:

11/16/2026

***A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Requisition ID:

R426933