Senior Account Manager, Med Affairs

Real Chemistry; Indianapolis (IN); Hybrid; USD 90,000 - 105,000; Full time

Benefits offered by this job

Free snacks

Comprehensive benefits

LinkedIn Learning access

Job summary

Real Chemistry seeks a Senior Account Manager to join our Medical Affairs team. You will serve as the client’s day-to-day contact, manage relationships, and guide projects from conception to delivery while aligning with program strategy and timelines.

You’ll work in a hybrid US role (New York, Boston, Chicago, Carmel, San Francisco or remote within the US) and collaborate with cross-functional teams to maximize client impact and growth opportunities.

Qualifications

• Minimum 4–5+ years of healthcare agency client services experience with medical affairs, publications or medical information.
• Strong organization with deadline discipline and attention to detail.
• Independent thinker who can take ownership yet collaborate with a team.
• Professional presence with urgency and client-service orientation.
• Ability to communicate with managers and escalate deadlines as needed.
• High energy to operate in a fast-growing environment.
• Proven track record of delivering high-quality work on schedule and budget.
• Excellent written and verbal communication, and relationship-building skills.
• Familiarity with Microsoft Word, PowerPoint, Excel, and Outlook.
• Experience in developing client relationships and networking.
• Strong financial acumen and strategic planning contribution.
• Ability to articulate solutions to ongoing problems.

Responsibilities

• Day-to-day client contact and regular updates; respond to queries and provide recommendations.
• Oversee account processes, meetings, workflow, task delegation and status tracking.
• Own medium/large client projects; ensure delivery to high standards within budget and timelines.
• Communicate progress to account lead; flag barriers and propose solutions.
• Understand client priorities and program strategy; monitor competitor activity.
• Stay current on medical communications and pharma industry trends.
• Identify growth opportunities and propose new ideas with the team and client.
• Monitor market changes and assist in new business pitches as needed.
• Support financial management of the account and assist with pitches and credentials.

Skills

Client services

Healthcare

Project management

Communication

Veeva/iEnvision experience

Budget management

Relationship building

Microsoft Word

PowerPoint

Excel

Outlook

Education

BA or equivalent work experience

Tools

Microsoft Word

PowerPoint

Excel

Outlook

Job description

At Real Chemistry, making the world a healthier place isn’t just an aspiration—it’s our everyday reality. Our drive to transform healthcare is informed by our blend of deep scientific expertise, human-centred creativity, and AI-driven insights, fostering a unique environment where innovation thrives and our people are impact-obsessed. As a global agency, we provide a full suite of services across healthcare communications and marketing to our clients, including top players in the pharmaceutical and biotech industries.

Our culture is rooted in our people—we believe we are best together and are committed to excellence for both our clients and colleagues. Whether you're a seasoned professional or just starting your career, if you share our passion for healthcare and connection, we invite you to explore our opportunities.

Discover your purpose. Embrace innovation. Experience .

Real Chemistry is looking for a Senior Account Manager join our growing Medical Affairs team!

The Senior Account Manager for the Scientific and Medical Affairs team is the client’s key day-to-day contact, managing relationships and helping to set their expectations of the agency. You make sure that your colleagues know what is going on and are delivering effectively. You are thinking about future opportunities as well as today’s work.

This is a hybrid role, based in any of our US offices—including New York City, Boston, Chicago, Carmel, or San Francisco—or remotely within the US, depending on team and business needs.

What you’ll do:

• Day-to-day client contact: provide regular status updates to your client; respond to client queries and share recommendations (following discussion with your account lead); manage client expectations on timelines, scope of project, etc.; take client briefs and clearly communicate to team members, implementing realistic project plans
• Take responsibility for the day-to-day management of your account, including managing the processes of the account (including running regular internal team meetings), flow of work, delegation of tasks (oversee status reports to ensure all team actions are complete) and the status of jobs across the account (not just your own)
• Ownership of and accountability for medium/large client projects, ensuring that projects are delivered to highest possible standards within budget and agreed timeframes
• Ongoing communication with your account lead on the progress of projects; alerting them to any barriers to project completion and being proactive in making recommendations and proposing solutions on how to proceed
• Awareness of the client’s business priorities and a sound understanding of the program strategy; have a good understanding of competitor activity
• Keep abreast of trends and developments in the medical communications and pharma industries
• Start to identify areas for growth (evolving existing programs and/or additional tactics), proactively sharing new ideas with your team and client
• Keep abreast of market changes
• Be proactive when new business opportunities arise, flagging relevant experience and areas of interest, contributing thoughts and ideas, assisting in the production of credentials and pitch presentations
• Maintains general understanding of account finances; supports account lead with financial management
• Support new business research and ideation, participate in pitch presentations as required
• Continued professional development engagement; work with manager to identify training opportunities based on areas of interest and need

This position is a perfect fit for you if:

• Our Company values –Best Together, Impact-Obsessed, Excellence Expected, Evolve AlwaysandAccountability with an “I”– really speak to you.
• You are adaptable, resilient, and OK with adjusting your scope, responsibilities, and focus as we grow. When things change, so do we. We’re always evolving.
• You are proactive, driven, and resourceful with strong prioritization skills and a desire to dive into the data.
• You are a highly organized self-starter, able to work independently and under tight deadlines.

What you should have:

• A minimum of 4-5+ years of prior experience in healthcare agency client services roles with medical affairs, publications, and/or medical information experience required
• Highly organized with a mindfulness of deadlines, the ability to manage multiple tasks based on priorities and a strong attention to detail
• Independent thinker confident in taking ownership of assets and material development, but a team player who enjoys collaboration
• Professional presence, performs with a sense of urgency and with a client service orientation
• Has confidence to manage upward when required; able to communicate with managers when deadlines will not be met or when issues are foreseeable
• High energy, able to effectively operate in fast-paced, growing and evolving environment
• Demonstrated strong work ethic, with a track record of following through on client requests and with high-quality deliverables on schedule and on budget
• Able to work independently and as part of a team
• Competent in using Microsoft Word, PowerPoint, Excel, and Outlook
• Experienced in developing client relationships and networking
• Strong financial acumen
• Comprehension of project and account objectives, contributing to strategic planning
• Able to devise and articulate solutions to problems on an ongoing basis
• Able to clearly communicate project updates, scopes and recommendations to clients
• Veeva management and/or iEnvision experience recommended but not required
• BA or equivalent work experience required

Pay Range:

$90,000-$105,000

This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on job‑related, non‑discriminatory factors including but not limited to work experience, skills, certifications, and geographical location. The Company reserves the right to modify this pay range at any time.

Real Chemistry is proud to be Great Place to Work® certified; check out what our people shared about our culture and workplace on our Great Places to Work Profile here.

We believe we can do our best when feeling our best, which is why we’ve put together a benefits program designed to give you the support you and your family need at every stage of life. Real Chemistry offers a comprehensive benefit program and perks, tailored to your region. Globally, this includes offices in our key markets with free snacks to keep you running all day long, generous holiday and paid time off, options for private medical, dental, and vison plans, and support in saving for the future. Other perks include mental wellness coaching and support and access to more than 13,000 online classes with LinkedIn Learning. Learn more about our great benefits and perks and search specific offerings in your region at: www.realchemistrybenefits.com.

Real Chemistry is an Equal Opportunity employer. We continually strive to build and sustain an inclusive and equitable work environment where our employees feel empowered to leverage all they bring from their personal lived experience and professional expertise, to make our team the best in the industry. We encourage motivated and qualified applicants to apply without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity/expression, ethnic or national origin, age, physical or mental disability, genetic information, marital information, or any other characteristic protected by federal, state, or local employment discrimination laws where Real Chemistry operates. Should you require accommodations throughout the interview process please let your recruiter know.