Senior Account Manager (Freelance)

Dept; Burien (WA); On-site; USD 90,000 - 130,000; Part time

Job summary

DEPT is a Growth Invention company delivering integrated campaigns across Brand & Media, Experience, Commerce, CRM, and Technology & Data. The Senior Account Manager will build strong client relationships, oversee delivery of campaigns, manage briefs, plan and review work, and ensure profitability and creative integrity.

You'll work with designers, copywriters and developers to ensure campaigns meet deadlines, budgets and client expectations, while acting as a trusted adviser and maintaining

Qualifications

• Experience delivering multi-channel marketing campaigns across digital and direct channels.
• Highly organised with ability to manage multiple projects concurrently.
• Strategic thinker with ability to contribute new ideas to the agency.
• Able to meet tight deadlines while managing schedules and priorities.
• Excellent written and oral communication skills.

Responsibilities

• Manage, draft and review client briefs.
• Ensure deadlines are met across campaigns and coordinate with capacity planning.
• Clarify questions, manage expectations and communicate status to clients.
• Distill client feedback to designers and copywriters.
• Prioritise workloads and escalate when needed.
• Maintain understanding of clients' business and advise on communication solutions.
• Build relationships with key clients through regular meetings and reviews.
• Ensure high standards and value in all projects.
• Deliver projects on time and within budget.
• Promote DEPT products and services to clients.

Skills

Multi-channel marketing

Project management

Strategic thinking

Deadline management

Team player

Client relationship management

Communications skills

Planning and organisation

Budget awareness

Ambition to learn/grow

Job description

Must be fluent, C1/C2 or native in German and English languages.

Please note: This is a short-term freelance contract opportunity.

DEPT is a Growth Invention company built to help the worlds most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We're 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.

JOB PURPOSE

As a Senior Account Manager you will be responsible for building strong relationships with clients while overseeing the delivery of a wide variety of integrated campaigns. You will be required to manage client briefs, plan, assign, review, and deploy creative as well as manage the overall agency workload in partnership with the rest of the team.

You will be working closely with Designers, Copywriters, Developers and other parts of the agency to ensure successful campaign deliveries; while maintaining agency profitability and a high level of creative integrity.

WHAT YOU'LL DO

• Manage, draft and review client briefs
• Ensure client deadlines are met across multiple campaigns and liaising with the Account Director on the teams capacity
• Liaise with clients, clarifying questions, managing expectations and proactively communicating status, updates or agency recommendations
• Clearly and effectively distill and transfer client feedback to designers, copywriters
• Prioritising workloads for the team, and escalating when needed
• Ensure client requirements are met whilst protecting DEPT brand values
• Maintain a full understanding of the clients’ business, strategies, objectives, brand, audiences, and challenges, advising on the communications solution that best meets their needs, with the objective to becoming a trusted adviser
• Build excellent working relationships with key clients – by attending regular meetings, video conference calls, planning sessions, briefing meetings, and participating in evaluation reviews
• Ensure high standards are maintained and add value wherever possible
• Ensure success criteria are met and projects are delivered to time and to budget
• Maintain a good knowledge of all DEPT products and services and actively promote them to clients
• Escalate to senior management with internal and external issues and events that might impact accounts positively or negatively
• Work with the team to determine and test creatives across client owned channels

WHAT YOU BRING

• Experience delivering a broad range of multi-channel marketing communications including digital and direct, including email and banner experience
• Extremely organised, with the ability to manage multiple projects simultaneously
• You are ambitious with the ability to think strategically, contribute something new to the agency
• Ability to work within short timeframes and meet deadlines with ease and efficiency, successfully managing schedules and priorities
• Highly motivated to learn, grow and improve
• Personable, approachable demeanor and motivating team player
• Moderate understanding of production and interactive processes
• Excellent oral and written communication skills
• Superb planning and organisation ability
• Ability to manage and develop client and supplier relationships
• Basic understanding of financials to effectively manage budgets

AI Disclosure: At DEPT, we use AI-assisted technology (Metaview) to capture notes and summarize interview conversations, so our interviewers can stay fully focused. Using the AI is optional, just let us know if you'd prefer it not be used.

This posting reflects an existing freelance need at DEPT.

WHO ARE WE?

We are pioneers at heart. What does that mean? We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That's why we hire curious, self-driven, talented people who never stop innovating.

Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we're big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients problems, no matter where you are in the world.

DEPT is committed to making a positive impact on the planet and since 2021 has been Climate Neutral and B Corporation certified.

DIVERSITY, EQUITY & INCLUSION

At DEPT, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.