Senior Account Manager (Digital Marketing Advertising)

Leap Group; Louisville (KY); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Dental benefits

Vision benefits

Ancillary benefits

Paid parental leave

Unlimited PTO

Summer Fridays

401k with match

Coaching and therapy

Job summary

Leap Group is seeking a Senior Account Manager to manage government and public sector client relationships, guiding cross-functional teams to deliver strategic, high-touch projects. You will engage with mid-senior and junior stakeholders, monitor project health, and ensure timely, high-quality deliverables across campaigns.

The role emphasizes collaboration, attention to detail, and the ability to work across diverse client needs.

Qualifications

• 5+ years agency account management experience.
• Experience developing and understanding strategy for campaigns.
• Experience managing government or public sector clients and related collaboration/communication nuances.
• Excellent communication and relationship-management skills for complex stakeholder environments.
• Strong leadership of cross-functional teams and guiding projects to delivery.

Responsibilities

• Client engagement with mid-senior and junior levels; manage client relationships.
• Provide status updates, hourly burn rate, and health of client relationship.
• Lead AMM (account management) direction and support subordinates.
• Guide cross-functional teams; lead meetings, presentations and next steps.
• Provide strategic thought leadership to internal strategists and teams.
• Drive high and medium-touch projects; ensure KO, fulfillment and quality deliverables.
• Provide creative and media guidance to ensure quality outputs.
• Oversee digital experience assessments and ensure timely reporting.
• Collaborate with producers to align on momentum and efficiency.
• Monitor billing and project hours to manage efficiency.

Skills

Account management

Strategy development

Relationship management

Client communication

Team leadership

Cross-functional leadership

Public sector experience

Time management

Attention to detail

Job description

When joining Leap Group, you're joining a team that is passionate, innovative, and connected. Some words we've heard our teammates use to describe our culture are welcoming, collaborative, flexible, and dog-friendly (warning: your interview may be accompanied by a wagging tail)

We give our team the ability to make an impact with clients, while expanding their experience and depth of knowledge in the process. We like to show our appreciation for everything our teammates do by offering supportive and inclusive benefits that allow them to thrive. This includes things like:

Health, dental, vision, and ancillary benefits

Paid maternity and paternity leave

Unlimited PTO and Summer Fridays

Autonomy and flexibility

Company-paid access to coaching and therapy

401k plan with match and 1:1 access to investment advisor

Diverse and Inclusive Marketing Comes from Diverse and Inclusive Teams

We recognize our teammates are our greatest assets in helping our clients market less and matter more. Diverse backgrounds, opinions and perspectives on our team allow us to expand our own perspectives and, in the process, create solutions that are innovative, creative, and strategic.

We're constantly working to transform our agencies and industry into spaces that are more diverse, equitable, and inclusive, and we welcome the addition of YOUR unique voice and perspective. Don't forget to ask us about our focus on diversity, equity, and inclusion during your interview.

Leap Group complies with the ADA and ADAAA. If you need reasonable accommodation to apply, interview, or do the job, please include your accommodate request in the corresponding application question.

Where is This Role?

While we service clients nationally and internationally, Leap Group has a footprint in the Midwest, with offices in:

Our roles are typically open to remote candidates located and authorized to work in the U.S. However, strong preference is always given to candidates in or near our physical footprint. This is because we’ve found the ability to seamlessly collaborate in-person is very valuable to the nature of our work.

Regardless of location, onsite time and periodic travel for things like client meetings, collab sessions, production work, pitches, and team gatherings is important and expected. Our hybrid work model is core to how we deliver impact.

Account managers are people-people, responsible for the relationships between Leap and its clients. This means understanding the clients' business to be able to manage their needs and expectations AND understanding the Leap’s offerings to be able to shepherd internal resources.

The Senior Account Manager is a proven project facilitator, showing adeptness and sustained success at guiding the cross-functional team with focus on scope/project delivery, and consistently exceeding client expectations. Seen by clients as a trusted resource and brand steward, and by internal teams as the go-to person for guidance on client expectations and engagement details, this role plays a critical role on our team.

This particular Senior Account Manager role will work heavily with our government client accounts.

Broad responsibilities include:

• Client engagement - relationships with mid-senior and junior levels, senior level client familiarity
• Manages up to AD - provides info on client relationship health, project status and hourly burn rate
• AMM leadership - direction and support for subordinate staff
• Cross-functional team leadership - leads meeting and presentations, takes point on next steps
• Strategic thought leadership - input to internal strategists, guidance to teams
• Project involvement - manages high and medium-touch assignments and is the driving force for KO, fulfillment and completion of quality deliverables
• Creative guidance and assessment - ensures great direction going in and high quality going out
• Media guidance and assessment - ensures great direction going in and high quality going out
• Digital experience assessment - manages and holds teams accountable for timely, insightful, actionable reporting
• Production influence – works with producers to manages project and gain client alignment to ensure momentum and efficiency
• Financial awareness – approves billing, monitors hrs and helps manage projects for efficiency

What do You Need?

• 5+ years agency account management experience
• Demonstrated capacity for developing and understanding strategy
• Experience managing government or public section clients - and an understanding of the unique nuances of collaboration, compliance, and communication that come with it
• Excellent communication and relationship management skills, with the ability to navigate complex interpersonal dynamics with ease
• Skilled in brainstorming with a team for creative ideation
• Prior experience working with both B2B and B2C marketing
• Ability to juggle multiple competing tasks and deadlines without sacrificing timeliness or quality
• High degree of detail- and process-orientation
• Self-starter mentality with a passion for continuous learning

Important note: if you think you have what it takes to be a great in this role but don't necessarily meet all of these qualifications, please still apply! While we work hard to eliminate unnecessary requirements from our job ads, our teams and needs are constantly evolving, and we'd always love the opportunity to connect and see what might be a fit.