Senior Account Manager, Commerce & Loyalty - East US

Front Door Defense; McLean (VA); On-site; USD 131,400 - 147,780; Full time

Job summary

ID.me in the Eastern USA is seeking an Account Manager, Commerce & Loyalty to own and grow a strategic portfolio. You will drive 100% net retention and year-over-year growth by expanding within existing customer accounts across Commerce and Loyalty programs.

This is a senior, quota-carrying role requiring strong negotiation and cross-functional collaboration with Marketing, Solutions Consulting, and Customer Success to deliver measurable business value.

Qualifications

• 5+ years in quota-carrying account management or hunter sales.
• Deep knowledge of ecommerce, MarTech, and performance marketing.
• Experience closing deals with ACVs from $100k to $1m.
• Proven renewal and expansion capabilities with strategic accounts.

Responsibilities

• Own and grow a strategic portfolio of commerce and loyalty accounts in the Eastern USA.
• Land and expand within current customers to drive YoY growth and product adoption.
• Lead end-to-end renewal management and complex contract negotiations.
• Collaborate with Marketing, Solutions Consulting, and Customer Success teams.

Skills

Quota carrying

Account management

E-commerce knowledge

Growth strategy

Job description

ID.me in the Eastern USA is seeking an Account Manager, Commerce & Loyalty to own and grow a strategic portfolio. You will drive 100% net retention and year-over-year growth by expanding within existing customer accounts across Commerce and Loyalty programs.

This is a senior, quota-carrying role requiring strong negotiation and cross-functional collaboration with Marketing, Solutions Consulting, and Customer Success to deliver measurable business value.