Senior Account Manager, Client Services

UnitedHealth Group; Eden Prairie (MN); On-site; Confidential; Full time

Job summary

UnitedHealth Group's Optum in Eden Prairie, MN is seeking a seasoned health-care operations professional to support pharmacy benefit operations, Medicare programs and client engagements. The role emphasizes cross‑functional collaboration and delivering clear updates to stakeholders to improve care and efficiency.

The ideal candidate has 3+ years in PBM/healthcare operations, 2+ years interfacing with clients and senior partners, strong MS Office skills, and a solid grasp of PBM processes and

Qualifications

• 3+ years of experience in the pharmacy benefit, PBM, healthcare, managed care, or related healthcare operations space.
• 2+ years of experience supporting Medicare, Medicare Advantage, Medicare Part D, Government Programs, or similar regulated healthcare lines of business.
• 2+ years of experience interfacing directly with clients, business partners, or senior stakeholders in a client-service, account management, operations, or issue-resolution capacity.
• Experience managing expectations across timelines, follow-up, issue resolution, escalations, stakeholder communication, and competing priorities.
• Experience working with internal matrix partners to represent client needs, align on expectations, clarify ownership, and drive accountability.
• Experience creating clear written communications, including client-ready emails, status updates, issue summaries, root cause updates, remediation updates, or executive-level summaries.
• Working knowledge of pharmacy benefit operations, including claims, prior authorization, eligibility, benefit setup, and related PBM processes.
• Proficiency with Microsoft Office tools, including Outlook, Teams, Excel, PowerPoint, and Word.

Skills

Healthcare operations

Medicare experience

Client management

Stakeholder communication

Matrix collaboration

Written communication

PBM processes

Microsoft Office

Tools

RxClaim

ServiceNow

SharePoint

AI productivity tools

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 3+ years of experience working in the pharmacy benefit, PBM, healthcare, managed care, or related healthcare operations space
• 2+ years of experience supporting Medicare, Medicare Advantage, Medicare Part D, Government Programs, or similar regulated healthcare lines of business
• 2+ years of experience interfacing directly with clients, business partners, or senior stakeholders in a client-service, account management, operations, or issue-resolution capacity
• Experience managing expectations across timelines, follow-up, issue resolution, escalations, stakeholder communication, and competing priorities
• Experience working with internal matrix partners to represent client needs, align on expectations, clarify ownership, and drive accountability
• Experience creating clear written communications, including client-ready emails, status updates, issue summaries, root cause updates, remediation updates, or executive-level summaries
• Working knowledge of pharmacy benefit operations, including claims, prior authorization, eligibility, benefit setup, and related PBM processes
• Proficiency with Microsoft Office tools, including Outlook, Teams, Excel, PowerPoint, and Word

Preferred Qualifications:

• Experience with healthcare eligibility, file feeds, claim feeds, billing data, data delivery, issue resolution, or root cause analysis
• Experience with RxClaim, ServiceNow, SharePoint, or other healthcare operations, ticketing, or client-service platforms
• Experience supporting annual implementation cycles, new market launches, operational readiness activities, or other cross-functional initiatives
• Experience supporting Medicaid and Dual Eligible (DSNP) programs, including interpretation and application of state-specific Medicaid regulations, contractual requirements, and operational processes
• Experience using AI productivity tools such as Microsoft Copilot, ChatGPT, or similar tools to improve communication, organization, workflow efficiency, or business productivity

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 - $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.