Senior Account Manager Associate Director

Ernst & Young Advisory Services Sdn Bhd; New York (NY); On-site; USD 155,000 - 283,000; Full time

Benefits offered by this job

Hybrid work model

Total Rewards package

Flexible vacation policy

Job summary

EY is seeking a Senior Account Manager, Associate Director to lead strategic account activities across Portland, Boston, New York, and Cincinnati. The role entails aligning with GCSP and SE to shape global account plans, drive cross-service line collaboration, and accelerate growth for EY’s largest clients.

Regular on-site presence is required to build trust and deliver exceptional client service. The successful candidate will influence senior stakeholders, manage complex accounts, and coach

Qualifications

• 10-12+ years of account management or similar relevant experience.
• Effective influencing and relationship-building skills with strong executive presence.
• Excellent written, verbal, and presentation skills.
• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities.

Responsibilities

• Manage one Premier or Strategic account and drive key activities of EY’s Account Management Framework.
• Co-develop account strategy with GCSP and SE to drive global execution and pipeline development.
• Serve as a strategic advisor, connecting client priorities with EY capabilities and solutions across the global network.
• Maintain regular on-site presence with the client as business needs dictate to foster relationships and drive growth.

Job description

Location: New York

Other locations: Primary Location Only

Date: Sep 16, 2026

Requisition ID: 1719468

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

Senior Account Manager, Associate Director (Portland, Boston, New York, Cincinnati)

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help build a better working world.

Our Sales & Strategic Pursuits function brings together business, sector, and account knowledge along with EY competencies and solutions to meet unique client needs. The Sales & Strategic Pursuits Organization shapes and drives an integrated growth strategy across EY’s largest accounts, industry sectors, solutions and services, demonstrating and achieving market leadership through a client centric culture.

The opportunity

The Senior Account Manager works within our Sales Activation team and is responsible for working with the Global Client Service Partner (GCSP), Sales Executive (SE), where applicable, and Account Leads to drive account strategy and innovation, drive client relationship growth, accelerate sales and develop talent. The Senior Account Manager ensures cross-service line and cross-geography team integration for our largest, most complex global accounts and that we deliver exceptional client service in all internal and external encounters.

The successful candidate will be expected to maintain a regular presence on-site with the client as business needs dictate, fostering relationships, enabling collaboration, and driving account growth and delivery excellence.

Your key responsibilities

• You will be responsible for managing one Premier or Strategic account and will be expected to drive the key activities of EY’s Account Management Framework.
• You will work with the GCSP and SE to co-develop account strategy to develop and drive the global execution of account plans, facilitate service line planning activity, account integration, pursuit support and pipeline development with discipline and rigor.
• You’ll serve as a strategic advisor and knowledge hub for the account, connecting client priorities and industry trends with EY capabilities, growth drivers, and innovative solutions across the global network
• You will also be expected to have a strong understanding of the client business agenda and EY solutions to enable leveraging the global EY network to connect our clients to the right people. You will be focused on sales pipeline generation, relationship development and deal coaching within your account.

Skills and attributes for success

• Ability to influence leaders, impact sales excellence, and drive account actions.
• Ability to operate both internally and externally and on a local and global virtual basis to achieve results.
• Strong understanding of retail and consumer products industry trends, including digital transformation, supply chain modernization, customer experience, growth strategy, and operational excellence.
• Demonstrated ability to navigate complex organizations and orchestrate multidisciplinary teams to drive growth and client impact.
• Work with minimum supervision, operating with agility, versatility, and strong problem-solving ability.
• Function as a key leader for strategic account activation.
• Own the Client Experience (CX) process by developing the plan, leading/attending interviews and driving action after the interviews and year-end follow up.
• Strong communication skills, including coaching and facilitation.
• Ability to establish credibility and trust.

To qualify for the role, you must have

• 10-12 plus years of account management or similar relevant experience.
• Effective influencing and relationship building skills with strong executive presence.
• Excellent written, verbal, and presentation skills.
• Strong attention to detail and sound organizational skills.
• Ability to manage multiple priorities simultaneously.
• Bachelor’s degree (emphasis in Marketing or Business preferred).

Ideally, you’ll also have

• Experience in delivering client-focused solutions based on customer needs.
• Strong business/commercial acumen and an understanding of major industry sector trends
• Leadership, facilitation, coaching and mentoring skills.
• Strategic thinking and analytical skills
• Change management and strong project management experience.

What we look for

We are looking for a highly collaborative, commercially minded relationship leader who is passionate about client service, business development, and driving growth. The ideal candidate excels at connecting people, ideas, and solutions; building trusted executive relationships; and bringing together diverse teams to create exceptional client outcomes. They are proactive, strategic, and energized by helping one of EY’s most important retail clients achieve its business objectives.

What we offer you

At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more .

• We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $ 129,500 to $ 249,200 . The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $ 155,300 to $ 283,200 . Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
• Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
• Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information,national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.

EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at [e-mail] .

EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.