Senior Account Manager

Northern Trust Corp; Sarasota (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

Northern Trust Corp in Sarasota, FL seeks a Senior Account Manager to coordinate complex fiduciary and custody accounts and to manage client servicing events end-to-end. You will work with Trust Advisors and client teams to ensure accurate onboarding, fee setups, and timely communications.

We require 5+ years in financial services, strong client relations and analytical skills, and a bachelor’s degree or equivalent experience.

Qualifications

• College or university degree and/or relevant proven work experience preferred.
• 5+ years experience in financial servicing or related experience/credentials preferred.
• Must be authorized to work in the U.S. without sponsorship.

Responsibilities

• Coordinate account administration for fiduciary, investment management, estate, guardianship, and/or custody accounts.
• Develop and maintain knowledge of governing documents and account agreements.
• Process service requests from clients and partners and obtain necessary information.
• Coordinate resolution of client issues and inform clients of steps taken.
• Oversee action plans for client servicing events and ensure execution and follow-up.

Skills

Client relations

Financial services

Analytical skills

Problem solving

Organizational skills

PeopleSoft

Education

Bachelor's degree or higher

Tools

PeopleSoft

Job description

## Senior Account ManagerApply: Sarasota, FL: Full time: Posted Today: R161987**About Northern Trust** As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions. Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide. With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service. Major Duties :1. Coordinates account administration for fiduciary, investment management, estate settlement, guardianship, and/or custody accounts for complex client relationships. 2. Develops and maintains working knowledge of governing documents and account agreements. 3. Receives service requests from clients and partners, and communicates to service partners; obtains appropriate information from partners and clients to facilitate service changes or transactions 4. Coordinates resolution of client issues; informs client of steps taken to resolve requests or problems. 5. Oversees development of appropriate action plans for client servicing events and ensures execution and follow-up; communicates with clients regularly to inform them of account set-up or status, document requests, or other information. 6. Engages the Client Support Services Team on execution of client servicing events, account opening and closing, cash movement, and fee set-ups. 7. Assists Trust Advisors, Estate Settlement Administrators, Guardianship Administrators, and/or Client Advisors in account acceptance process, discretionary request analysis and process, compliance management and annual account review process; ensures appropriate documentation is collected and imaged; ensures systems information is up-to-date; ensures accurate set up and review of fees; documents services provided, specialized procedures, and ongoing written communications with client as appropriate in managing daily activity. 8. Develops and maintains a working knowledge of various business applications critical to relationship management including client on-line tools. 9. Assists Trust Advisors, Estate Settlement Administrators, Guardianship Administrators, and/or Client Advisors with business development and client presentations. Identifies service efficiency enhancements, process improvements, and service delivery using creative and proactive measures. 10. Able to serve as a key subject-matter expert and mentor to other more junior-level employees 11. May manage daily operational activities and supervise day-to-day work of junior-level employees (but not a formal management role) 12. More technically sound in area of expertise and has broader knowledge of other areas 13. Delivers a work product that requires less revision 14. Able to facilitate discussions and reach decisions Knowledge :Excellent oral and written communication skills are required In-depth Functional / Industry Knowledge of personal trust, estate, guardian and Advisory services and products, usually acquired through related work experience, is required Knowledge of internal bank trust functions is required Analytical, problem solving, and organizational skills are required Highly flexible and adaptable to change Technical skills / systems knowledge (e.g. Peoplesoft) is required Experience :A College or University degree and/or relevant proven work experience is preferred. 5+ years experience in financial servicing or related experience/credentials preferred. **Work Authorization** Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).