Senior Account Manager

George P Johnson Experience Marketing; New York (NY); Hybrid; USD 90,000 - 105,000; Full time

Job summary

George P. Johnson Experience Marketing is seeking a Sr. Account Manager in a hybrid role reporting on-site to New York or Boston at least 2 days weekly.

You will lead strategic accounts, cultivate senior client relationships, and translate client needs into GPJ capabilities. Your role spans driving growth, managing cross-functional teams, and ensuring program profitability through rigorous scope and delivery management.

Qualifications

• 5–7 years of transferrable industry/agency/business experience.
• 2+ years of client management and relationship ownership experience.
• Experience with permanent experiential installations or retail experiences is desired.
• Experience managing contracts, procurement, and SOWs.
• Executive communication and stakeholder management.
• Budget management at project level.

Responsibilities

• Provide strategic account leadership across a diverse portfolio of programs, ensuring success and profitability.
• Build and nurture relationships with senior-level clients and act as strategic advisor.
• Lead cross-functional GPJ teams, set direction, and drive collaboration.
• Forecast revenue, track margins, and ensure financial accuracy across tools.
• Identify and pursue growth opportunities and lead pursuit efforts to win new business.

Skills

Global brands

Strategic leadership

Client relationship mgmt

Business development

Permanent installations

Education

Bachelor's degree

Job description

GPJ is hiring a Sr. Account Manager to join our growing team!

This role is hybrid, requiring you to report on-site to one of the following office locations: Boston or New York a minimum of 2 days per week.

Your Role

This Sr. Account Manager role will provide strategic account leadership across a diverse and complex portfolio of business, ensuring the overall success and profitability of key programs such as activations and global client centers. You’ll be responsible for identifying and cultivating growth opportunities, while maintaining a strong, strategic focus on both client satisfaction and business outcomes.

A core aspect of your role is building and nurturing strong relationships with senior-level clients, working proactively to earn their trust and drive engagement. You’ll act as a strategic advisor, offering insights and guidance to align client needs with our agency capabilities.

You’ll take ownership in defining and driving the direction and objectives of the scopes you manage as you build a deep expertise in the client’s business, brand, and solution offerings. You’ll have a well-honed ability to translate your clients’ strategic needs and goals into a full range of GPJ-owned services, which is critical in fostering growth and ensuring ongoing successful outcomes.

You will lead cross-functional GPJ teams, providing clear direction, aligning objectives, and driving collaboration. Your leadership will be essential in helping our teams address and solve complex challenges and ensuring projects are delivered on time and to the highest standard. You will be responsible for revenue forecasting, margin tracking and ensuring accuracy and compliance across all financial tools.

An additional key focus of your role is driving account growth. You will consistently be focused on identifying and pursuing new business opportunities, actively sizing, scoping, assembling appropriate agency teams, and leading those pursuit efforts to win new business for GPJ.

Your Skills and Competencies

• Experience with Global Brands: Demonstrated success in working with large, matrixed organizations and managing highly complex accounts is strongly desired.
• Strategic Leadership: Proven ability to create and contribute to the strategic direction for accounts and programs. You’ll be proactive in engaging and inspiring our teams to contribute innovative ideas and creative solutions.
• Client Relationship Management: Ability to engage confidently with senior-level client-side marketing and real estate executives, building trusted, respected relationships. Comfortable leading strategic meetings, presenting findings and recommendations to clients, and acting as the primary point of contact for senior-level client executives.
• Business Development: Skilled at identifying and pursuing new opportunities, leveraging internal resources and cross-functional teams to drive both organic growth and net-new business wins.
• Permanent Installations: A background in project management for retail space development, real estate development, or experiential marketing permanent installations in corporate or public spaces.

Your Experience

• 5-7 years of transferrable industry/agency/business experience. You could have worked at a design agency, a real estate or construction firm, or an experiential marketing agency.
• 2(+) years of client management and relationship ownership experience desired.
• Experience working on permanent experiential installations or retail experiences is desired.
• Skilled at managing commercial contracts, procurement, and SOWs.
• Executive communication and stakeholder management.
• Budget management at the project-level, purchase orders, and project timeline management.
• Project management experience in design and creative production, fabrication, and technology vendor integration.
• Work with tech brands is a plus.
• 4 Year College Degree; preferred in Marketing/Advertising/Communications/Business Administration/Liberal Arts.

Your Impact

In your role, you will have influence and responsibility over:

• Client Relations
• Business Development and Account Growth
• Product Development and Lifecycle Management
• Project Scoping, Management, Delivery & Deployment

Salary Range: $90k-$105k

Salary is dependent on a variety of factors including (but not limited to) experience, skills, and location.

Who We Are

GPJ is the world leader in experiential marketing. Our 29 global offices are filled with fearless people dreaming up ideas that are transforming industries and bringing the most respected brands to life in powerful, exciting ways. We are a part of the Project Worldwide family. An independent, employee-owned global network of complementary, wholly owned agencies.

You read that "employee-owned" part, right? You heard us correctly. You work hard, she works hard, we all work hard... we all succeed and reap the rewards. We have an Employee Stock Ownership Plan (ESOP) - providing our employees with an ownership interest. We thought you would want to know that. In fact, there is a lot more you would want to know about us, like our FTO policy (no more "accruing" time off), our employer matching 401(k) plan (no vesting period), and our low contribution healthcare option. But we are getting ahead of ourselves here, let’s talk about this exciting opportunity first and we can fill you in on our perks & benefits later.

GPJ is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, citizenship, disability, protected veteran status, or any other protected class. In addition to federal law requirements, GPJ complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. GPJ expressly prohibits any form of workplace harassment based on any protected class.