Senior Account Manager

Meritt; New York (NY); On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Health cover

401(k)

Equity rights

Family leave

PTO 20 days

Birthday off

Lifestyle allowance

Job summary

Meritt in the United States is seeking a high-impact Customer Success leader to own expansion across a growing book of existing customers in regulated financial services. You will build relationships with C-suite sponsors and lead multi-stakeholder negotiations to drive renewals, cross-sells, and multiyear contracts.

You'll orchestrate deal teams and maintain a clean pipeline and reliable forecast while delivering measurable business impact through trusted partnerships and strategic account

Qualifications

• Track record owning expansion revenue in a B2B SaaS scale-up.
• Complex, multi-stakeholder deals closed, not just worked.
• Real executive relationships, with growth stories to prove it.
• Sharp commercial judgement in high-trust, high-stakes rooms.
• Bonus: you've sold into regulated financial services, RegTech or compliance tech.

Responsibilities

• Own expansion end-to-end: upsells, cross-sells, whitespace, renewals and multi-year contracts.
• Build C-suite relationships that stick, backed by proper account plans and executive sponsors.
• Orchestrate deal teams across CS, Solutions, Product, Finance and Legal.
• Lead complex negotiations with procurement, compliance, IT and the C-suite.
• Keep a clean pipeline and a forecast you'd bet on.

Skills

Expansion revenue

B2B SaaS

Executive relationships

Negotiation

Forecasting

Job description

Compliance teams are drowning in data and starving for signal.

We're working exclusively with a fast-growing RegTech SaaS business, an AI-native communications supervision platform built for regulated financial services firms. Their whole pitch is signal over noise: supervision that's explainable, defensible, and built for the kind of regulatory scrutiny their customers can't dodge.

This role exists because compliance has quietly become a growth lever, and someone needs to prove it. You'll own expansion and retention across a book of existing customers, building the relationships and account plans that turn good accounts into long-term partners. Think multi-stakeholder deals, cycles measured in months not weeks, and expansion that genuinely moves the business. High autonomy, high ownership, real impact.

What you'll actually do:

• Own expansion end-to-end: upsells, cross-sells, whitespace, renewals and multi-year contracts
• Build C-suite relationships that stick, backed by proper account plans and executive sponsors
• Orchestrate deal teams across CS, Solutions, Product, Finance and Legal
• Lead complex negotiations with procurement, compliance, IT and the C-suite, often all at once
• Keep a clean pipeline and a forecast you'd bet on

What you'll bring:

• A track record owning expansion revenue in a B2B SaaS scale-up
• Complex, multi-stakeholder deals closed, not just worked
• Real executive relationships, with the growth stories to prove it
• Sharp commercial judgement in high-trust, high-stakes rooms
• Bonus: you've sold into regulated financial services, RegTech or compliance tech

The package:

• Comprehensive health cover, 401(k), equity appreciation rights, enhanced family leave, 20 days PTO plus your birthday off, and a monthly lifestyle allowance to spend on whatever matters to you.

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