Senior Account Manager

obexp; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

On Board Experiential (OBE) is seeking a Senior Account Manager to lead client programs from concept through execution. You will manage large-scale activations, nurture client relationships, and drive programs to meet KPIs with strategic and creative solutions.

In this role, you will oversee budgets, schedules, and cross-functional teams across creative, production, and digital groups, ensuring timely, accurate delivery and ongoing client satisfaction.

Qualifications

• 3-5 years of experience in experiential marketing, event production, and brand activations within an agency setting.
• Minimum 3 years of experience as an Account Lead, being primary point of client contact.
• BA/BS in marketing, business administration, communications, or related field.

Responsibilities

• Demonstrate thought-leadership with insightful analysis of client objectives to develop innovative solutions that deliver clients' message and enhance the brand presence.
• Drive all client activations and program activities and ensure they are planned, developed, staffed, and executed professionally, with accountability and timeliness.
• Develop and manage program SOWs ensuring resources, budgets, timelines, and deliverables stay aligned with terms of contract and client commitments.
• Lead weekly internal and external status meetings and deep dives, and manage communications with the client and account team.
• Provide ongoing monitoring of expenses and actual costs for approved program budgets, reconciling program expenses with the Production lead.
• Provide ongoing monitoring and guidance of creative deliverables, ensuring client review and approvals in partnership with Creative, Production and Digital teams.
• Demonstrate exceptional project management and critical thinking, optimizing processes for efficiency and impact.
• Manage internal and external workstreams and drive new business development with existing and new clients.

Skills

Thought-leadership

Project management

Client leadership

Budget management

Education

BA/BS in marketing, business administration, communications, or related field

Job description

About On Board Experiential (OBE)

OBE is a global marketing agency that brings brands to life through culture-shaping experiences. For more than 30 years, we've partnered with iconic brands - including Nike, the NFL, JPMorganChase, Meta, Sephora, Starbucks, and Converse - to build community, create cultural relevance, and drive measurable business impact.

With offices in Los Angeles, New York, San Francisco, and London, we activate globally. OBE is also a founding member of The ADD Collective, extending our reach and resources while staying true to our core capabilities.

We've been recognized by Event Marketer as one of the best places to work in events - and we couldn't agree more.

The most important part of our business is our people. They are hardworking, imaginative, and make genuinely remarkable things happen. But behind every great activation is a human who deserves rest, connection, and a life outside of work. That's why we invest in recovery days, company offsites, happy hours, and the kind of friendly-but-competitive fitness challenges that bond teams for life.

We show up for each other - in open conversations that heal, inspire, and bring us closer. We want to hear about your lived experiences, your unconventional ideas, and the perspectives only you can bring. Being unapologetically yourself isn't just welcome here. It's part of the job.

SUMMARY OF POSITION

The Senior Account Manager is an integral part of the Account Team, delivering an exceptional level of service and execution of programs on behalf of our clients. Responsible for generating and expanding our client accounts and relationships, this position requires a comprehensive understanding of our clients' business needs and a competitive landscape.

They provide end to end project management on large scale complex programs, creative and strategic solutions to deliver on program KPIs. This position is accountable for financial and operational performance, managing program budgets and resource utilization. The Senior Account Manager ensures that programs and marketing strategies successfully promote client brands, products, and services in accordance with client initiatives.

ESSENTIAL JOB FUNCTIONS

• Demonstrate thought-leadership with insightful analysis of client objectives to develop innovative solutions that successfully deliver clients' message and enhance the brand presence.
• Drive all client activations and program activities and ensure that they are planned, developed, staffed, and executed with the utmost professionalism, accountability, and timeliness.
• Develop and manage program SOWs ensuring resources, budgets, timelines, and deliverables stay aligned with terms of contract and client commitments.
• Lead weekly internal and external status meetings and deep dives. Manage the proper distribution of all communications and client/account team interface throughout engagement.
• Provide ongoing monitoring of expenses and actual costs for approved program budgets. Update client and obtain client approvals as needed. Reconcile all program expenses in partnership with program Production lead.
• Provide ongoing monitoring and guidance of creative deliverables, ensuring client review and approvals as needed in partnership with program Creative, Production and Digital teams.
• Exceptional project management and critical thinking skills. Thrives in optimizing processes to enhance efficiency and effectiveness of the program.
• Management and organization of internal and external workstreams:
  • Manage internal and external program folders and documentation, ensuring materials are organized, up to date, and accessible to account leads, cross-functional teams, and external partners.
  • Maintain organized internal and client-facing documentation, including folder structures, shared resources, and key program files to support efficient team collaboration.
  • Manage multiple projects simultaneously and/or supervise other account personnel, such as Account Managers, Account Coordinators, Interns, and external teams.
  • Drive new business development activities, including identifying new opportunities with new and existing clients.
  • Remain current in industry trends.

DESIRED SKILLS AND EXPERIENCE

3-5 years of experience in experiential marketing, event production, and brand activations within an agency setting. Experience working with technology clients is highly preferred.

Minimum 3 years of experience as an Account Lead, being primary point of client contact.

Strong project management capabilities, organization skills, attention to detail and ability to juggle multiple projects in a demanding but highly collaborative environment.

Experience working with tech clients is strongly desired

Experience managing IRL experiential activations is required.

BA/BS in marketing, business administration, communications, or related field.

ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES

Strong communication skills with ability to connect with