Senior Account Manager

HUB International; Grand Rapids (MI); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental, and Vision (PPO, HMO,

401(k) Retirement Plan

Life and Disability Plans

Vacation, Holiday, Sick, and Personal

Flexible Work Arrangements

Bonus Program

Job summary

HUB International is seeking a Middle Market Commercial Senior Account Manager to lead a $500K+ revenue book, retain clients through dedicated service, and mentor junior staff in a collaborative team environment.

Responsibilities include client data accuracy in EPIC, coordinating with Producers and senior staff, and handling special projects as needed while supporting a strong client-service culture and growth aspirations.

Qualifications

• School Degree, or Equivalent.
• 3-5+ years in a Commercial Lines role on the agency side.
• Experience working in the middle market with accounts averaging $15k in revenue and above.
• Intermediate Excel skills.
• Strong communication.
• P&C License.
• Willingness to travel, on occasion.
• Department Account Management & Service Required Experience.

Responsibilities

• Manages a book of business generally in excess of $500k in revenue, depending on the complexity or number of accounts.
• Provide quality customer service to existing accounts with a goal of 93% retention or more.
• Collaborate within a team that includes Producers, Sr. Account Managers, and Associate Account Managers.
• Mentor, support, and train Associate Account Managers and Team Assistants, as necessary.
• Ensure accurate maintenance of client information in EPIC.
• Special projects and all other duties, as assigned.

Skills

Strong communication

Willingness to travel

P&C License

Experience in middle market accounts

Education

School Degree or Equivalent

Tools

Excel

Job description

Who We Are

At HUB International, we are a team of entrepreneurs. We believe in empowering our clients, and we do so by protecting businesses and individuals in our local communities. We help businesses evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees. As a global firm, we offer employees resources in both technology and industry expertise, but we still maintain the local flavor of our offices. Our structure enables our teams to maintain their own unique, regional culture. HUB is one of the largest global insurance and employee benefits brokers, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 20,000 employees in over 600 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions.

What We Offer You

At HUB International we want you to achieve an even work-life balance, and our benefits package allows you to manage your health, wellness, and financial future. HUB International will foster your learning, support your endeavors, and encourage your growth. We provide opportunities for career-driven individuals to move upward in our organization. Our successes breed your opportunities!

• Medical, Dental, and Vision (PPO, HMO, and HSA)
• Comprehensive Wellness Program
• 401(k) Retirement Plan
• Life and Disability Plans
• Vacation, Holiday, Sick, and Personal Time Off
• Pet Insurance
• Bonus Program
• Comprehensive Onboarding Program
• Continuing Education / Personal Development Programs
• Flexible Work Arrangements
• Employee Engagement Events
• Dress for Your Day Dress-Code Service Awards

Here’s Where You Come In

As a Middle Market Commercial Senior Account Manager, you will manage an assigned book of business of $500K+ in revenue. You will be responsible for retaining our clients through customer service and maintaining accurate client information in our systems. You will work in a collaborative team environment, mentoring Associate Account Managers and Team Assistants, as applicable.

Responsibilities

• Manages a book of business generally in excess of $500k in revenue, depending on the complexity or number of accounts.
• Provide quality customer service to existing accounts with a goal of 93% retention or more.
• Collaborate within a team that includes Producers, Sr. Account Managers, and Associate Account Managers.
• Mentor, support, and train Associate Account Managers and Team Assistants, as necessary.
• Ensure accurate maintenance of client information in EPIC.
• Special projects and all other duties, as assigned.

Cultural Expectations

• Determination – unsatisfied until we are the best. We go the extra mile for clients and colleagues.
• Ownership – Responsible to each other, our clients, and our goals.
• Teamwork – Together we attain greater success.
• Sincerity – Giving and receiving direct and caring communication.

Qualifications

• School Degree, or Equivalent
• 3-5+ years in a Commercial Lines role on the agency side
• Experience working in the middle market with accounts averaging $15k in revenue and above
• Intermediate excel skills
• Strong communication
• P&C License
• Willingness to travel, on occasion
• Department Account Management & Service Required Experience

Required Experience

• Required Travel: Required
• Education: HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

E-Verify Program

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Additional Information

HUB International is one of North America's largest insurance brokers, delivering risk management, insurance, employee benefits, retirement and wealth management solutions to businesses and individuals across the United States and Canada - through locally led teams backed by national expertise, giving you the agility of a local partner and the reach of a global organization.