Senior Account Executive- Plumbing

Hill Mechanical Services; Franklin Park (IL); On-site; USD 85,000 - 130,000; Full time

Job summary

A leading mechanical services company seeks a Senior Account Manager to represent clients and manage customer accounts effectively. The role requires developing new business, managing maintenance agreements, and estimating sales for repair work. Candidates must hold a Bachelor’s degree in Mechanical Engineering or a related field and possess 7-10 years of experience. Excellent communication and customer service skills are essential, along with proficiency in Microsoft Office. This full-time position is based in Franklin Park, Illinois.

Qualifications

• A Bachelor of Science degree in Mechanical Engineering, Mechanical Engineering Technology, Building Construction Management or related major.
• Seven to ten years' experience required.
• Proficiency in all Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

Responsibilities

• Make warm calls to develop leads for all functions of The Hill Group.
• Develop customers through interviews and provide requested services.
• Estimate, sell, and manage maintenance service agreements.
• Review service tickets and follow up with customers.
• Monitor all activity daily for your accounts.
• Provide information for creating and delivering proposals to customers.
• Review service tickets for follow-up with customers.
• Manage account receivables to ensure payment of invoices and attend monthly receivable meetings.
• Meet with major clients regularly to review services, projects, and satisfaction.
• Monitor activity daily for accounts and respond to issues.
• Attend monthly sales meetings with information on leads and contract activity.
• Review active maintenance contracts at renewal for updates and profitability.
• Create references for use by The Hill Group.
• Review annually service products and pursue up-selling and cross-selling.

Skills

Initiative

Attention to detail

Excellent communication skills

Customer service skills

Ability to multi-task

Time management

Initiative

Team player

Education

Bachelor of Science degree in Mechanical Engineering or related major

Tools

Microsoft Office Suite

Job description

The Senior Account Manager is the service representative for each customer of Hill Mechanical Services and is responsible for managing all business through that customer that is performed with Hill Mechanical Services. The Senior Account Manager is also the main representative for The Hill Group to develop new customers for the entire company. This position is a full-time position (minimum of 40-hours a week).

Key Responsibilities:

• Make warm calls to develop leads for all functions of The Hill Group. These leads are stored in the Hill Mechanical Services Database
• Develop customers by process of interviews and providing services at the customer's request
• Estimate, sell, start up and manage maintenance service agreements. Complete contract start-up forms with detailed notes based on interviews and perform organized start up meeting if required
• Estimate, sell and manage repair work and projects for customers. Complete job startup forms, estimates, and manage the projects until fully complete
• Send copies of all proposals and estimates to vice president, operations manager, and sales manager for review
• Provide all necessary information for creating proposals, binding proposals, and delivering to customers
• Review service tickets for follow up with customers
• Manage account receivables to ensure payment of invoices and attend monthly receivable meetings
• Meet with major clients on a regular basis to review current services provided, projects completed, expectations, future needs and overall client satisfaction
• Monitor all activity daily for your accounts and proactively respond to issues
• Attend monthly sales meetings with information on active leads being pursued, current contract activity, and future contract activity
• Review active maintenance contracts at renewal for update, price increase, and profitability.
• Create references following standard procedure for use by The Hill Group
• Review annually the service products your major clients have purchased and pursue up-selling and cross-selling to maximize each client's business potential with services provided by The Hill Group
• Provide due diligence for customers to assist with budgeting, tenant projects, and capital projects
• Attend major organization functions such as BOMA, NAIOP, IFMA, etc., as assigned
• Promote safety in the workplace

Experience and Qualifications:

• A Bachelor of Science degree in Mechanical Engineering, Mechanical Engineering Technology, Building Construction Management or related major
• Seven to ten years' experience required
• Proficiency in all Microsoft Office Suite (Word, Excel, Outlook and PowerPoint)

Other Qualifications:

• Requires an ability to work effectively and efficiently under pressure and adjust to changing situations
• Requires initiative, great attention to detail, accuracy, an ability to prioritize and multi-task
• Must have excellent written and verbal communication skills
• Must have excellent interpersonal and customer services skills, and maintain a positive attitude while dealing professionally with co-workers, clients, vendors, etc.
• Must be able to work independently with limited supervision while still being a team player
• Must be dependable, organized and self-motivated