Senior Account Executive - People Solutions

Lockton; Florida; On-site; USD 120,000 - 180,000; Full time

Job summary

Lockton seeks an Account Executive to lead a multi-level risk management team, translating risk profiles into program design and pre/post loss strategies. You will manage client relationships, ensure satisfaction, and drive renewals and profitability across complex accounts.

The role emphasizes strategic planning, negotiations with carriers, and delivering clear client reporting while upholding Lockton's values and service standards.

Qualifications

• 8-10 years' experience in client services for property and casualty including servicing and placement.
• Bachelor's degree in a business-related program or equivalent education and/or experience in the insurance industry
• Current Property and Casualty insurance license or the ability to

Responsibilities

• Strategic advisor for client; responsible for overall client satisfaction, client relationship and client retention.
• Engages and resolves highly escalated client service matters and strategic initiatives.
• Leads complex negotiations with carrier markets.
• Monitors account expenses and ensure that billing and invoicing is up to date; responsible for profitability of the account.
• Defines strategic goals with client and executes successful marketing; reviews quotes and documents client acceptance of renewal strategy.

Skills

Client services

Strategic advisory

Negotiation

Communication

Financial acumen

Education

Bachelor’s degree in business

Insurance license (P&C)

Tools

CRM systems

Billing systems

Reporting systems

Job description

The Account Executive is the leader of multi-level risk management team responsible for translating risk and loss profiles into solutions which include program design and pre and post loss risk strategies. They build long term trusted advisor relationships with clients, producers, and associates supporting business growth. The Account Executive drives accountability for execution of account strategies, by delegating and empowering account managers and account analysts supporting client team. The Account Executive always adheres to Lockton cultural values, and treats fellow associates, clients, and vendors with dignity and respect.

Description

Strategic advisor for client. Responsible for overall client satisfaction, client relationship and client retention. Engages and resolves highly escalated client service matters and strategic initiatives

Drives strategy planning process with client. Evaluate exposure changes, business changes, client goals and financial health of client to make recommendations for pre-renewal and stewardship planning. It has a sound understanding of market innovation and disruptors and the impact it could have on a client.

Communications with client and markets related to matters of strategic significance. Leads complex negotiations with carrier markets.

Monitors account expenses and ensure that billing and invoicing is up to date. Is also responsible for the overall profitability of the account and working with the producer on a mutually agreeable client engagement.

In collaboration with client, defines strategic goals and is accountable for the execution of a successful marketing. Reviews final quotes and recommendations, conducts final negotiations with carriers (if necessary), presents recommendation to the clients, and documents client acceptance of renewal strategy. Resolves escalated renewal issues.

Support new carrier relationships and act as an escalation point for issues during renewal implementation

Direct client onboarding activities following standard process and checklists including BOR, Fee agreements, documenting client expectations, and systems and file documentation

Establish key reporting metrics for each client and coordinate with client service team to deliver reporting. Provide a summary overview to client with key highlights to reporting.

Customer Focus Ensuring that the (internal or external) customer's perspective is a driving force behind strategic priorities, business decisions, organizational processes, and individual activities; crafting and implementing service practices that meet customers' and own organization's needs; promoting and operationalizing customer service as a value. Actions: Seeks to understand customers, identifies customer service issues, drives customer-focused practices, assures customer satisfaction.

Technical/Professional Knowledge and Skills Having achieved a satisfactory level of technical, functional, and/or professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise; leveraging expert knowledge to accomplish results. Actions: Understands technical terminology and developments, knows how to apply a technical skill or procedure, knows when to apply a technical skill or procedure, performs complex tasks in areas of expertise.

Communication Conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message, listening actively to others. Actions: Organizes communication, maintains attention, adjusts to the listener, ensures understanding, listens actively, conveys a professional presence.

Business Acumen Using one's knowledge of economic, financial, market, and industry trends to understand and improve individual, work group, and/or organizational results, using one's understanding of major business functions, industry trends, and own organization's position to contribute to effective business strategies and/or tactics. Actions: Analyzes, integrates, understands business functions, understands the industry, leverages own understanding.

Execution Ensuring others contribute to organization strategies by focusing them on the most critical priorities, measuring progress, and ensuring accountability against those metrics. Actions: Maintains focus, measures progress and outcome, ensures accountability

Planning and Organizing Establishing an action plan for self and others to complete work efficiently and on time by setting priorities, establishing timelines, and leveraging resources. Actions: Prioritizes, determines tasks and resources, schedules, leverages resources, stays focused, stays informed

• 8-10 years' experience in client services for property and casualty including servicing and placement.
• Bachelor's degree in a business-related program or equivalent education and/or experience in the insurance industry
• Current Property and Casualty insurance license or the ability to