Senior Account Executive, Issues & Crisis

Golin Ketchum; San Francisco (CA); Hybrid; USD 70,000 - 80,000; Full time

Job summary

Golin Ketchum in San Francisco seeks a Senior Account Executive in Issues & Crisis to join our Corporate Reputation team. This role focuses on reputation management, crisis simulations, and real-time counsel as issues emerge.

You’ll build client plans, monitor media activity, draft statements and analyses, and work closely with senior staff to protect and enhance client brands.

Qualifications

• Bachelor's degree or equivalent and relevant experience.
• Three to five years of experience in public relations agency or similar role.
• Ability to work in a fast-paced, multi-faceted environment.

Responsibilities

• Help clients with reputation management and crisis plans.
• Develop and facilitate crisis simulations and real-time crisis counseling.
• Draft standby statements, Q&A documents, analyses, and client communications.

Skills

Public relations

Crisis communications

Client counseling

Media monitoring

Education

Bachelor's degree in Communications or related field

Tools

Media monitoring tools

Job description

Hybrid

San Francisco, California, United States of America

Full time

R14609

Agency:

Golin Ketchum

Job Function:

Consulting

Job Subfunction:

Business and Change Consulting

Job Description:

Golin Ketchum is looking for a Senior Account Executive, Issues & Crisis to join our Corporate Reputation team!

Golin Ketchum is the most awarded public relations agency of the decade. We create change that matters for our clients and our people. The kind of change that earns attention and shapes culture to build business.

Formed in 2026 from the merger of two iconic PR agencies, Golin Ketchum combines fearless creative and strategic excellence, fueled by Omnicom’s industry-leading data and AI solutions, to uncover powerful insights and execute work that builds and protects the world’s greatest companies.

With specialized expertise across consumer and brands, corporate affairs, healthcare, technology, and food, agriculture and nutrition, we deliver integrated, high-impact communications services at scale.

At Golin Ketchum, culture matters. We are fiercely ambitious yet fundamentally kind and collaborate obsessively with the best clients in the world.

Want to create change that matters with us? Here are the details:

What You’ll Do:

This is an exciting opportunity to help our clients with reputation management work, including building issues-management and crisis communications plans, develop and facilitate crisis simulations and dive into real-time crisis management and counsel when issues emerge.

• Build understanding and knowledge of the clients’ business and their competitive environments

• Actively participate/contribute to the development of account plans/ideas.

• Demonstrate knowledge of client media monitoring process and be able to efficiently conduct/review on a daily basis

• Demonstrate ability to effectively develop a full range of written materials consisting of by not limited to: standby statements, question & answer documents, issues analyses, position papers, client correspondence, and reports

• Independently implement defined crisis preparedness projects

• Counsel clients through issues management and crisis response situations

• Day-to-day client contact through written and direct counsel on basic issues situations enlisting senior counsel on tough issues when appropriate

• Foster client-agency relationship to build trust and become a valuable resource to our clients

• Facilitate teamwork by delegating and involving junior staff members whenever possible

• Take on lead responsibility for all aspects of budget management and client billing/administration

• Seek counsel from financial manager to be able to review financial reports, project budgets, and related financial materials

• Develop an understanding of various research methods; coordinate internal and external resources in implementing research projects

• Assist senior management in developing proposals and gathering information for new business opportunities, with the potential to participate as a member of the pitch team

What You Have:

Any combination of education and experience providing the required skills and knowledge for successful performance would qualify. Typical qualifications would be equivalent to:

• Bachelor’s degree in Communications, Public Relations, Journalism, English, Marketing or a related field preferred

• Three to five years of experience in public relations agency or similar position

• Ability to work in multi-faceted, fast-paced environment

Golin Ketchum is proud to be an Equal Opportunity/Affirmative Action employer. Golin Ketchum recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

$70,000 - $80,000

Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in-office attendance.

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.

Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice

For US Job Seekers:

It is the policy of Omnicom and any of its affiliates to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. EOE/AA/M/D/V/F.

At Omnicom Group, careers are designed for growth. We’ve purposefully crafted a transformative talent experience built with accountability in action — focused on community, impact, and opportunity.

Ketchum is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, alienage, citizenship status, sexual orientation, genetic information, or any other protected class under federal, state or local laws.