Senior Account Executive

WM (Waste Management); Jacksonville (FL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision care

Life insurance

Short-term disability

Stock purchase plan

401(k) matching

Paid vacation

Holidays/personal days

Job summary

WM (Waste Management) is seeking a Senior Account Executive in Jacksonville, FL to prospect and close sales with new customers while managing existing relationships to meet sales and profitability targets.

The SAE will develop selling strategies, maintain a robust pipeline, and drive retention initiatives. This role emphasizes negotiation, complex proposals, and cross-functional collaboration to grow billable value across assigned accounts.

Qualifications

• Bachelor's degree or higher required or equivalent experience.
• Minimum 4 years of B2B sales experience including cold calling and prospecting.
• Proven ability to close deals and grow accounts.

Responsibilities

• Maintain and grow billable value in assigned accounts and develop new business.
• Initiate B2B sales relationships and close opportunities to hit budgeted goals.
• Manage prospect pipeline and information; uphold retention and pricing strategies.
• Resolve customer escalations and coordinate with Area Sales Managers on issues.
• Communicate pricing and services and identify cross-sell opportunities.
• Prepare complex proposals and advise on equipment/ leasing options.
• Collaborate with Plant Managers and Brokerage Account Managers to improve profitability.

Skills

B2B sales

Prospecting

Closing

Negotiation

Account management

Cold calling

Education

Bachelor's Degree

High School Diploma or GED

Job description

Job Summary

The Senior Account Executive (SAE) role is responsible for prospecting and closing sales to new customers to achieve budgeted sales goals. This position develops and implements sound selling strategies that ensure revenue growth at target or greater profitability levels by selling to new customers. Additionally, the role is responsible for managing existing business relationships in order to achieve budgeted sales and price goals by developing and implementing sound retention strategies, utilizing strong negotiation efforts to preserve business, and securing contract agreements from previously non-contracted customers. The Senior Account Executive will "save, secure, and convert" by handling all customer cancellation requests, providing ongoing education of contract details to existing customers, and by obtaining customer contract commitments during face-to-face interactions. All customer service escalations within the defined territory will be resolved through this position. SAEs are responsible for maintaining and growing billable value in their assigned accounts.

Essential Duties and Responsibilities

• Senior Account Executives are responsible for maintaining and growing billable value in their assigned accounts; preventing customer account losses and growing billable value by selling permanent new waste streams, new services, and new products to current and prospective customers.
• Initiate business-to-business sales relationships.
• Responsible for prospecting and closing sales opportunities to achieve budgeted sales goals by developing and implementing sound selling strategies.
• Manage prospects by developing sound prospect development plans and maintaining key information in the prospect database. Maintain sales pipeline (both in terms of quantity and quality) to achieve new sales goals.
• Minimize most revenue and accounts by maintaining SSDO relationship health standards and diffusing cancellation requests. Meet or exceed sales call activity goals for proactive account retention.
• Increase revenue and profitability by executing sound plans on retention calls to improve the customers' service and/or profitability.
• Establish and maintain a high level of customer satisfaction.
• Propose customer solutions that comply with appropriate local, state and federal regulations. Communicate to and work with the Area Sales Managers to resolve unique customer issues.
• Demonstrate knowledge of customers' needs, pricing and competition; effectively communicate pricing and service strategies; proactively engage other WM business opportunities, referring internally as appropriate.
• Acquire in-depth industry and company knowledge in order to prepare complex proposals and make recommendations on equipment optimization and leasing options.
• Maintain current knowledge of internal sale strategies and operational capabilities, and external market trends.
• Work closely and effectively communicate with Plant Managers and Brokerage Account Managers to assist in upgrading materials to increase profitability and achieve plant goals.

Qualifications

Required Qualifications

• Bachelor's Degree (accredited) or in lieu of degree
• High School Diploma or GED (accredited) and 4 years of relative work experience
• 4 years of work experience in direct business-to-business sales, business-to-business cold calling, and phone based business-to-business prospecting resulting in successfully obtaining customer appointments (in addition to education requirement)

Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

Benefits

• medical
• dental
• vision
• life insurance
• short-term disability
• stock purchase plan
• company matching on a 401(k)
• paid vacation
• holidayspersonal days

Please note that benefits may vary by site.