Senior Account Executive

Arc Worldwide; Chicago (IL); On-site; USD 61,000 - 84,000; Full time

Job summary

Arc Worldwide, the lead shopper and retail agency within Publicis Groupe, seeks a Senior Account Executive to lead day-to-day client programs, translate objectives into effective shopper and retail marketing initiatives, and maintain strong client relationships in a fast-paced environment.

You will partner with strategy, creative, and project management teams, manage multiple priorities, and navigate evolving client needs with a proactive, solution-oriented mindset.

Qualifications

• 3+ years of account management or client-service experience within an agency or similarly fast-paced marketing environment.
• Experience supporting shopper marketing, retail marketing, commerce, or integrated marketing programs.
• Experience working with Mass, Value, and/or Club retail channels is highly valued.
• Strong client-facing communication and relationship-management skills.
• Demonstrated ability to manage multiple projects, priorities, and stakeholders simultaneously.
• Comfortable asking questions, challenging assumptions appropriately, and navigating difficult or ambiguous situations.
• Experience collaborating with strategy and creative teams to develop and execute client solutions.

Responsibilities

• Lead the day-to-day execution of client programs, ensuring work aligns with client objectives, strategic direction, timelines, and agency standards.
• Serve as a trusted day-to-day client contact, building strong relationships and communicating clearly and confidently.
• Partner closely with strategy, creative, project management, and other cross-functional teams to deliver integrated shopper and retail marketing programs.
• Help translate client business needs into actionable briefs, priorities, and deliverables.
• Apply knowledge of the retail landscape and shopper behavior to inform program execution and client discussions.
• Proactively identify challenges, ask questions, and recommend solutions to keep programs on track.
• Manage multiple priorities and workstreams while maintaining strong attention to detail.
• Navigate changing priorities and evolving team or client needs with resilience and a solutions-oriented mindset.
• Contribute ideas and perspectives that strengthen the client’s business and the agency’s work.

Skills

Account management

Client services

Shopper marketing

Retail marketing

Mass/Value/Club retail

Communication

Project management

Cross-functional collaboration

Education

Bachelor’s degree or equivalent

Job description

EMPLOYMENT TYPE

Full-time

Free Immediate Delivery

Company Description

Arc is the lead shopper and retail agency within Publicis Groupe. In an era of unprecedented disruption, where the customers you seek actively resist brands like never before, everything we do is in service of making your brand irresistible. We call it Irresistible Commerce. And it starts by employing insights and data to uncover what’s standing in the way of growth. Then we deploy irresistible creative solutions to build connected shopping experiences that are personal, valuable and delightful for your customers. The results simultaneously drive brand sales and love. Helping us become WARC’s #1 Specialty Retail Agency with groundbreaking work recognized by Adweek, ANA Reggie Awards and Effies.

Job Description

The Senior Account Executive plays a key role in the day-to-day leadership and execution of client programs. Working closely with clients and cross-functional agency partners, this person helps translate strategic objectives into effective shopper and retail marketing programs.

We’re looking for someone who isseasoned, adaptable, and confident working directly with clients, particularly in a fast-moving environment experiencing change. The ideal candidate is comfortable taking ownership, asking thoughtful questions, identifying potential challenges, and constructively pushing back when needed to keep programs and teams moving forward.

Qualifications

• 3+ years of account management or client-service experience within an agency or similarly fast-paced marketing environment.
• Experience supportingshopper marketing, retail marketing, commerce, or integrated marketing programs.
• Experience working withMass, Value, and/or Club retail channelsis highly valued.
• Strong client-facing communication and relationship-management skills.
• Demonstrated ability to manage multiple projects, priorities, and stakeholders simultaneously.
• Comfortable asking questions, challenging assumptions appropriately, and navigating difficult or ambiguous situations.
• Experience collaborating with strategy and creative teams to develop and execute client solutions.
• Bachelor’s degree or equivalent professional experience.

Highly Recommended Skills

• Knowledge of the shopper and retail marketing ecosystem.
• Experience working with major Mass, Value, or Club retailers and their marketing environments.
• Digital program execution and delivery experience.
• Strong organizational and prioritization skills.
• Ability to communicate effectively across client, creative, strategy, and project-management teams.
• Adaptability and comfort working within an evolving account environment.

Responsibilities

• Lead the day-to-day execution of client programs, ensuring work aligns with client objectives, strategic direction, timelines, and agency standards.
• Serve as a trusted day-to-day client contact, building strong relationships and communicating clearly and confidently.
• Partner closely with strategy, creative, project management, and other cross-functional teams to deliver integrated shopper and retail marketing programs.
• Help translate client business needs into actionable briefs, priorities, and deliverables.
• Apply knowledge of the retail landscape and shopper behavior to inform program execution and client discussions.
• Proactively identify challenges, ask questions, and recommend solutions to keep programs on track.
• Manage multiple priorities and workstreams while maintaining strong attention to detail.
• Navigate changing priorities and evolving team or client needs with resilience and a solutions-oriented mindset.
• Contribute ideas and perspectives that strengthen the client’s business and the agency’s work.

Additional Information

The Power of One starts with our people! To do powerful things, we offer powerful resources.Our best-in-class wellness and benefits offerings include:

Paid Family Care for parents and caregivers for 12 weeks or more
Monetary assistance and support for Adoption, Surrogacy and Fertility
Monetary assistance and support for pet adoption
Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance
Tuition Assistance
Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more
Matching Gifts programs
Flexible working arrangements
‘Work Your World’ Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility)
Business Resource Groups that support multiple affinities and alliances

The benefits offerings listed are available to eligible U.S. Based employees, are reviewed on an annual basis, and are governed by the terms of the applicable plan documents.

We also offer medical and voluntary benefits to our freelancers and temporary employees. Voluntary benefit options include supplemental medical insurance, transportation, and parking benefits, legal benefits, pet insurance, and auto and home insurance. You must be actively employed for 90 consecutive calendar days in order to be eligible for Publicis medical and voluntary benefits.

Arc is an Equal Opportunity Employer. Our employment decisions are made without regard to actual or perceived race, color, ethnicity, religion, creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, national origin, ancestry, citizenship status, age, disability, medical condition as defined by applicable state law, genetic information, marital status, military service and veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances.

If you require accommodation or assistance with the application or onboarding process specifically, please contact [e-mail].

All your information will be kept confidential according to EEO guidelines.

Compensation Range: USD $60,800.00 - USD $84,000.00/Annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 11/16/2026.

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