Senior Access Associate (Per Diem, Days)

rrhs; United States; On-site; USD 25,000 - 29,000; Full time

Job summary

Rochester Regional Health in Rochester, NY seeks a Senior Access Associate to interview patients, collect registration data, verify information, and assist with financial counseling as part of the Department of Surgery.

You will verify insurance, obtain precertifications, collect co-pays, schedule transportation, register visits, and guide a team of access associates to ensure accurate, compliant processes.

Qualifications

• Basic computer skills and strong customer service are required.
• Associate degree preferred.
• 3 years of related healthcare or customer service experience preferred.

Responsibilities

• Applies mastery of skills in area of specialization.
• Provides guidance and general oversight to less experienced employees; may train new employees.
• Duties and tasks reflect substantial variety and complexity.
• Serves as a resource to others in resolving complex issues, patient cases, or technical skills.
• Provides knowledge, expertise and guidance to a team of access associates to ensure duties are completed timely and accurately while meeting regulatory standards.
• Manages incoming calls while providing necessary information.
• Greet patients/representatives and provide directions as needed.
• Schedule and/or preschedule patient transportation as needed.
• Registering and/or pre-registering patient visits.
• Interviewing patients/representatives for necessary information and completing registration per policy.
• Identify services without payment source and coordinate financial assistance or payment arrangements.
• Verify insurance eligibility/coverage and obtain precertifications/authorizations when applicable.
• Collect and process co-pays, deductibles and/or other payments; provide cost estimates when applicable.
• Review charges for completeness and accuracy in charge review work queues.
• Ensure data accuracy and regulatory compliance.

Skills

Basic computer skills

Customer service

Communication skills

Bilingual preferred

Education

Associate degree

Job description

SUMMARY

While performing in the role of an Access Associate, provides knowledge, expertise and guidance to a team of access associates. In a customer service oriented manner, interviews patients and/or their representative to collect required registration data, to include but is not limited to; demographic and financial data as well as obtain required signatures, communicates mandated patient information and verifies all information for accuracy. Process includes but is not limited to insurance verification, obtaining precertification/authorization, co-payment collection and communicating with patient and/or their representative with regards to their financial assistance needs.

Job Title: Senior Access Associate

Department: Department of Surgery RGH

Location: RGH - 1415 Portland Avenue, Rochester, NY 14621

Hours Per Week: 40

Schedule: Monday-Friday, 8:00am-4:30pm

RESPONSIBILITIES

• Applies mastery of skills in area of specialization
• Provides guidance and general oversight to less experienced employees; may train new employees.
• Duties and tasks reflect substantial variety and complexity.
• Serves as a resource to others in the resolution of complex issues, patient cases, or technical skills.
• Provides knowledge, expertise and guidance to a team of access associates to ensure the following duties are completed timely and accurately while meeting regulatory standards.
• Manages incoming calls while providing necessary information.
• Greeting of patients and/or their representatives and providing direction as needed.
• Scheduling and/or prescheduling patient transportation as needed
• Registering and/or pre-registering patient visits.
• Interviewing the patient and/or their representative for necessary information and completing the registration process as defined by departmental policy. (meet and greet)
• Identification of services where no payment source has been identified to be followed up by communication of financial assistance and/or payment arrangements.
• Verification of insurance eligibility/coverage and obtaining necessary precertifications/authorizations when applicable.
• Collecting/processing co-payments, deductibles and/or other types of payments. Provides an estimate of cost when applicable.
• Reviews charges in charge review WQs for completeness and accuracy.
• Ensures the accuracy of all data collected while meeting the regulatory requirements as outlined by the departmental policy.
• Communication with external customers such as but not limited to; payers, physician offices and other departments.
• Performs other duties as assigned.

PREFERRED QUALIFICATIONS

• Basic computer skills, excellent customer service and communication skills highly desired.
• Associate degree preferred.
• 3 years related work experience in a healthcare or customer service setting preferred.
• Bilingual preferred.

PHYSICAL REQUIREMENTS

• S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
• For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.
• Any physical requirements reported by a prospective employee and/or employee's physician or delegate will be considered for accommodations.

PAY RANGE

$18.00 - $21.00

CITY

Rochester

POSTAL CODE

14618

The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.