Selling Manager - Handbags

SAKS & CO; Tysons (VA); In loco; USD 70.000 - 110.000; Tempo pieno

Descrizione del lavoro

Saks Fifth Avenue in Tysons Corner is seeking a Sales Manager to own the sales experience in-store. You will lead a high-performing team, coach staff, and ensure exceptional client service while upholding the Saks brand standards.

You will recruit, onboard, train, and develop talent, balance scheduling with promotional events, and drive clienteling initiatives to grow loyalty. The role requires strong leadership, communication, and a passion for luxury retail.

Competenze

• Experience building client relationships and delivering exceptional service.
• Ability to recruit, onboard and develop a sales team.
• Strong coaching and performance management skills.

Mansioni

• Actively recruit and onboard new hires.
• Train and develop top talent with clear goals aligning to department objectives.
• Foster accountability and coach associates for improvement.
• Evaluate performance and provide feedback with follow-up.
• Develop team personal brands through proactive outreach and clienteling.
• Lead product knowledge training, client events, and targeted selling initiatives.
• Promote achievement, recognition, and teamwork.
• Resolve conflicts and empower teams to own customer problems.
• Oversee scheduling with calendar promotions and business needs.

Conoscenze

Clienteling

Team leadership

Training & onboarding

Performance management

Sales leadership

Descrizione del lavoro

WHO WE ARE:

Since 1907, Neiman Marcus has been a leader in luxury retail, providing a uniquely curated product assortment, unparalleled services and exclusive activations for customers in Pursuit of the Extraordinary. Known for creating Neiman Marcus magic through exceptional experiences, Neiman Marcus has a rich history as a brand builder, bringing together the world's top luxury designers and customers to foster a dedicated following for generations. We serve customers across our stores, digital channels and through remote selling. Neiman Marcus is part of Exemplar Luxury Group, the luxury collective uniting coveted brands with unrivaled customer experiences.

Job Description:

Sales Manager

WHO WE ARE:

Neiman Marcus is a leading luxury retailer that provides a curated product assortment, unparalleled services, and exclusive activations for customers in Pursuit of the Extraordinary. It is known for creating the Neiman Marcus magic through exceptional customer experiences including the Neiman Marcus Awards, Fantasy Gifts, seasonal campaigns, and "Retail-tainment" initiatives. Neiman Marcus has a rich history as a brand builder, bringing together the world's top luxury designers and customers to foster a dedicated following for generations. It serves customers across its 36 stores, digital channels, and through remote selling. It is part of Saks Global's portfolio of world-class luxury retailers and real estate assets.

YOU WILL BE:

As the Sales Manager, you possess total ownership of the sales experience within your Saks Fifth Avenue store and occupy a critical role in the achievement of the company's objectives. Within this role, you facilitate partnerships across functions and leverage team skills to build a customer-centric sales experience, all while being a steward of the Saks Fifth Avenue brand. You have an appetite for driving sales by developing the clienteling skills and selling behaviors of a team of high-performing direct reports. You maintain high visibility on the selling floor to coach and develop our selling force, while refining the art of connecting with clients to build sustainable relationships through exceptional service and regular outreach. With strong oversight of onboarding, training, ongoing education, and performance management of the selling team, you foster a powerful sense of teamwork and collaborative spirit to successfully achieve the store's goals.

WHAT YOU WILL DO:

People

• Responsible for actively recruiting and seamlessly onboarding new hires. Acting with a sense of urgency, hiring quality talent to plan for and create talent bench
• Train and develop top talent by supporting team members in identifying career development goals and opportunities for growth and exposure; set clear goals and communicate to direct reports in alignment with department objectives and support in achievement strategy
• Foster an environment of accountability by leading team in appropriately enforcing policies and procedures, ensuring understanding from all associates
• Evaluate and calibrate performance and productivity fairly for direct reports, provide feedback with consistent follow-up, coach and mentor associates on opportunities for improvement
• Develop direct reports to build their personal brand as a fashion authority through proactive outreach, leveraging social media platforms to build fashion influencer presence, and broaden connections beyond client base
• Drive continued education initiatives for direct reports, with a focus on product knowledge training, client events and experiences, and targeted selling and clienteling
• Promote a positive environment of achievement, recognition, and celebration
• Resolve work-related concerns and conflicts as soon as they arise, finding common ground and settling disputes fairly and with minimal disruption
• Empower team to take ownership of internal and external customer problems and resolve them quickly
• Oversee scheduling of department associates with sensitivity to promotional calendar and business needs, while managing team's daily prioritization of tasks
• Create and maintain an environment of trust and collaboration by encouraging team members to share feedback and make recommendations for improvement
• Speak with truth and candor, modeling how to challenge the status quo appropriately

Customer Experience

• Exhibit Saks Fifth Avenue's culture and values, and create a friendly, upbeat atmosphere where customer service is consistent with Company standards
• Role model exceptional service and client relationship building skills by consistently delivering memorable client experiences, planning and supporting client appointments to maximize results, and informing clients of in-store events to enhance engagement and loyalty
• Execute all client development-specific initiatives in-store and collaborate with functional partners, including store leadership, marketing, vendors, and merchants, to identify top clients and seamlessly execute events/experiences
• Proactively build