Selling Lead - Full Time - Citadel

Belk, Inc. & Belk eCommerce LLC.; Colorado Springs (CO); On-site; USD 34,000 - 46,000; Full time

Job summary

Belk is seeking a Selling Lead to drive sales, uphold a consistent customer experience, and maintain presentation and safety standards on the sales floor in Colorado Springs. You will partner with management to coach associates and ensure a customer-centric environment where teamwork helps achieve goals.

Responsibilities include omni-channel selling, opening/closing, and resolving customer concerns, with a focus on training new associates and maintaining merchandising standards.

Qualifications

• Experience in retail preferred.
• High School Diploma or GED equivalent.
• Excellent communication skills.

Responsibilities

• Care for our customers: Be friendly and role model behavior on the sales floor.
• Selling and servicing our customer comes first; any task is interruptible.
• Build a connection with our customers through suggestive selling.
• Be comfortable with technology to provide a seamless Omni shopping experience.
• Open and close the store, including weekends.
• Resolve customer service issues quickly and efficiently.
• Support Store Management with daily operations and merchandising.

Skills

Customer service

Communication

Sales skills

Retail operations

Education

High School Diploma or GED

Tools

Excel

Access

Job description

Job Summary

At Belk we have a vision to reimagine the shopping experience. As a Selling Lead, you will drive sales, ensure a consistent customer experience, maintain presentation and safety standards, and resolve customer concerns. You will partner with management closely to ensure our team of associates cares for our customers in an environment where we thrive by winning together. You are empowered to do the right thing. We believe all goals can be achieved through growing outstanding teams!

Essential Functions

List 5 -10 tasks that make up the essential functions required to perform this job

Job Functions

• Care for our customers: Be friendly and role model behavior on the sales floor
• Selling and servicing our customer comes first; any task is interruptible
• Build a connection with our customers through suggestive selling
• Be comfortable with technology to provide a seamless Omni shopping experience
• Meet or exceed solicitation goal for Belk Credit Rewards program
• Train associates about store assortment and inventory available through Omni resources/belk.com
• Resolve customer service issues quickly and efficiently
• Supports Store Management with coordination of the daily operations of the store including merchandising new product to the floor
• Work proactively with others to maintain visual and merchandising presentation standards to ensure a seamless customer experience
• Ensure the timely floor setup, including signage, for promotional and seasonal business activity
• Do the right thing: Role model adaptability to change
• Maintain a welcoming and friendly attitude toward associates and customers
• Role model best practices in selling behaviors, merchandising process, and pricing procedures to ensure a seamless customer experience
• Maintain a safe shopping and working environment by ensuring associates use safety equipment in accordance with OSHA regulations
• Open and close the store, including weekends
• Grow outstanding teams: Model customer service behaviors as well as coach in the moment to customer service behaviors Drive customer service during assigned shifts by celebrating wins in the moment and communicating further coaching needs to management team.
• Train new associates using Onboarding Guides and best practices to ensure new associate understands their roles and responsibilities
• Lead floor presentation adjustments in anticipation of new product
• Teach associates to present merchandise consistent with merchandising standards
• Lead floor replenishment and use discretion to tailor standards to store needs

Other duties as assigned

• Open and close the store, including weekends.
• Follow all Cash Office and Asset Protection procedures for opening and closing the store
• Remain current on all company policies and ensures that all policies, standards, and procedures are maintained and followed in a consistent manager

Education / Experience Requirements

Please select from below the expected Contribution Level for this role Position Contribution Level : Entry Level Minimum Education & Experience: Experience in retail preferred Preferred Education & Experience: High School Diploma or GED equivalent Experience in retail preferred

Knowledge / Skills Requirements

EX: Proficient in Excel and Access; able to type "X" words a minute; understanding of retail store operations Knowledge & Skills Retail or customer service management Excellent communication skills

Physical Requirements

Describe any physical requirements of job. EX: ability to stand for majority of work day; ability to communicate clearly in English; ability to lift up to 50 lbs. above shoulder level, etc. Physical Ability to use computer keyboard, standard telephone and other related business equipment Must be able to lift up to 40 lbs. Ability to push / pull receiving equipment weighing up to 500 lbs. such as rolling flats, z-racks and pallet jacks Ability to stand for long periods of time Ability to twist, bend and stoop to retrieve items from floor, shelves, racks, and hooks and place Items on floor, shelves, racks and hooks Ability to work at a safe and steady pace Reporting Relationships: Enter the Position Title of the supervisor and the Position Title(s) of those supervised (enter "Direct Reports" if multiple roles / enter "N/A" if no direct reports) Supervisor Sales Team Manager or Store Manager Supervises N / A

Accessibility Guidelines

Belkcareers.com is committed to making the on-line application experience easy and accessible to individuals with disabilities. We are constantly making improvements to comply with the spirit of the "Americans with Disabilities Act," and the Web Content Accessibility Guidelines. If any of the information on the belkcareers.com website is not accessible to you due to a disability, please contact us via email at [e-mail]. Please provide the location of the inaccessible information and the format you wish to have the information presented and we will be happy to send it to you, either via your email address or a separate mailing address you provide. If you prefer, you may contact one of our friendly Shared Services representatives at 1-800-588-3700 and we will be happy to assist you with the application process. We are an Equal Opportunity Employer: Belk is an equal-opportunity employer committed to providing a workplace free from harassment or discrimination. All employment decisions are to be made without regard to race, color, age, sex, gender identity, sexual orientation, hair style, hair texture, religion, marital status, pregnancy, national origin/ancestry, citizenship, physical/mental disability, genetic information, military/veteran status, or any other basis prohibited by law. We’d love to have your smiling face on our team but not until you’re 16! Since you’re here you might as well do a little shopping. www.belk.com We set trends through our merchandise and, more importantly, through the way we work. At Belk you will find a positive, inclusive, vibrant and fast-paced environment where you have access to all the tools and resources necessary to be effective in your job. Furthermore, we know access to senior leadership is critical to making company-wide initiatives a reality and getting great ideas to the forefront of our business. Time and time again, our associates are grateful for the opportunities they have to meet with Belk's senior most leaders. Diversity is about embracing our differences and realizing they are what makes us stronger. We believe in an inclusive environment where everyone feels valued, respected, and welcomed to bring their whole selves to work or to shop. We are on a mission to break down inequality and leverage our influence to make a position impact against racism every day. Above all else, here you'll find opportunities to make huge impact. It's the result of dynamic initiatives, financial and structural support, and strong investments in the areas that are taking Belk to new heights. Back to Belk Careers Home Back to Belk Store Jobs List Accessibility Guidelines Belkcareers.com is committed to making the online application experience easy and accessible to individuals with disabilities. We're constantly making improvements to comply with the "Americans with Disabilities Act" and the Web Content Accessibility Guidelines. If you can’t access information on belkcareers.com due to a disability, you may contact one of our friendly Shared Services representatives at 1-800-588-3700 to help you with the application process. We are an Equal Opportunity Employer Belk is an equal-opportunity employer committed to providing a workplace free from harassment or discrimination. All employment decisions are to be made without regard to race, color, age, sex, gender identity, sexual orientation, hair style, hair texture, religion, marital status, pregnancy, national origin/ancestry, citizenship, physical/mental disability, genetic information, military/veteran status, or any other basis prohibited by law.