Selling Flex Associate - Haywood Mall

Belk; South Carolina; On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K with Matching Contribution

Generous PTO

Merchandise Discounts

Paid Maternity and Paternal Leave

Growth and Professional Development

Employee Assistance Programs

Education and Tuition Reimbursement

Job summary

Belk is seeking a Selling Flex Associate to deliver a positive customer experience through friendly service, product recommendations, and efficient transactions. The role emphasizes relationship building, merchandising upkeep, and collaboration with store teams to meet objectives.

This hourly position requires enthusiasm for customer service, adaptability across tasks, and availability for nights, weekends, and holidays.

Qualifications

• Strong customer service orientation and a drive to meet store objectives.
• Ability to learn product information and communicate it effectively to customers.
• Willingness to work nights, weekends, and holidays.
• Comfort with technology, smartphones and Windows-based devices.
• Must regularly move around store areas and lift up to 40 lbs.

Responsibilities

• Greet and engage customers, provide personalized service and recommend products.
• Assist with merchandise selection and suggestive selling to drive sales.
• Process transactions accurately and handle inquiries, returns, and concerns.
• Maintain appealing displays, signage, fitting rooms and cleanliness.
• Support store operations with pricing, promotions and product placement.
• Follow loss prevention and safety procedures.
• Collaborate with teammates to deliver a positive store culture.
• Contribute to achieving daily store objectives.

Skills

Customer service

Sales techniques

Relationship building

Product knowledge

Technology literacy

Flexible schedule

Teamwork

Tools

POS system

Job description

The Selling Flex Associate delivers a positive customer experience by providing excellent service through building relationships, assisting with merchandise selection, making product recommendations, and processing transactions. This role drives sales and store key metric performance, maintains merchandise presentations, and works closely with store operation teams to meet store objectives. The Selling Flex Associate promotes a friendly store environment that builds customer loyalty and customer satisfaction. This is an hourly position.

What you will do

• Demonstrate ownership and initiative in achieving personal goals, store objectives, and daily priorities.
• Greet, engage, and assist customers warmly, creating a welcoming environment and providing personalized service to enhance customer shopping experience.
• Apply suggestive selling techniques and offer product recommendations to meet customer needs and drive sales.
• Build genuine relationships with customers to foster loyalty and repeat business.
• Process transactions accurately and efficiently. Handle customer inquiries, returns, and concerns with professionalism, promptness, and care.
• Maintain visually appealing selling areas, merchandise presentation standards, accurate signage, fitting rooms, and cleanliness through daily recovery and stock replenishment.
• Leverage training tools, use resources, and embrace feedback to continuously boost product knowledge, build selling skills, and strengthen performance. Stay informed of products, promotions, policies, and store events to deliver accurate information to customers and enhance service.
• Contribute to a positive store culture by building connections with teammates, sharing knowledge, and celebrating individual and team achievements.
• Support store operations by assisting with store fulfillment, pricing, promotional sets, product placement, and other tasks as assigned.
• Follow asset protection procedures, safety guidelines, and security protocols, supporting store shortage control, inventory accuracy, and minimizing risk in designated area.

Skills and Abilities

• Dedication to customer service and a drive to achieve store objectives.
• Skills and experience to perform in the role and a commitment to continuously learn.
• Ability to take ownership of assigned tasks and contribute to store success.
• Communicate with excellence.
• Comfortable with technology, including smart phones, tablet computers and Windows-based operating systems.
• Available to work a flexible schedule based on business needs, including nights, weekends, and holidays.
• Must regularly move around all store areas and be accessible to customers.
• Must bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.

The job posting highlights the most relevant / essential responsibilities and requirements of the role. It is not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.

Benefits we offer

• Medical, Dental, and Vision
• 401K with Matching Contribution
• Generous PTO
• Merchandise Discounts
• Paid Maternity and Paternal Leave
• Growth and Professional Development Opportunities
• Employee Assistance Programs
• Education and Tuition Reimbursement Programs

*Benefit eligibility dependent on role and/or full-time/part-time status

Your career. Your runway.

At Belk, we’re focused on what matters most to our customers and associates. We try new things and adapt quickly. Whether showcasing emerging fashion trends or embracing new ways of doing business, we approach our work with curiosity and a problem-solving mentality. We’ve been doing that for more than 135+ years and continue to evolve!