Selling and Service Specialist, Maison Madison

Hermès Paris; New York (NY); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Commission and bonus incentives

Medical, Dental, Vision

Life Insurance and Disability

Paid time off

Job summary

Hermès Paris in New York is seeking a Selling and Service Specialist to support front and back of house operations and uphold the Hermès standard of service. You will process transactions, support CRM, and assist in organizing client appointments and events in a fast-paced luxury boutique.

The role requires 1 year of luxury retail experience, strong communication, and attention to detail. Daily activities include POS processing, client interaction, and post-sale follow-up to ensure timely

Qualifications

• 1 year of selling and retail experience, preferably in luxury environments.
• Strong communication and customer service skills.
• Ability to multi-task in a fast-paced setting and handle cash/COS duties.

Responsibilities

• Assist top sales specialists by organizing gifting initiatives and client experiences.
• Support sales team to reach monthly goals and prep for in-store appointments.
• Process sales at POS, manage charge sends and transfers, and ensure accurate CRM entries.

Skills

Customer service

POS familiarity

Communication skills

Multi-tasking

Organizational skills

Tools

Microsoft Office

Retail Operating Systems

POS functions

Job description

The Team:

The HermèsMaison Madison Boutiqueopened in 1983and focuses on providing extraordinary service to clients as a part of the New York Region. This position will report to the Senior Floor Director and will work collaboratively with the sales team and selling support teams to support the client experience in a fast-paced, luxury environment.

The Opportunity

The Selling and Service Specialist (SSS) provides clerical support for both front and back of house operations in the Hermès boutique. The SSS is responsible for processing and ensuring the accuracy of all transactions (including receptions, CRM, SKUs, monetary payment, and client verification) and the administration support of after sales services when needed. Partners with management team on POS decisions.

All other duties as assigned by the supervisor.

About the Role:

• Assist top volume drivingSales Specialists and Selling Supervisorsby organizing gifting initiatives and experiences for clients and referrals, in tandem with Client Development Relationship Management team and Concierge team.
• Responsible for supporting assigned Sales Specialists and Selling Supervisors and Maison Madison overall in reaching monthly sales goals.
• Prepare for in-store appointments with charge send and item pulls, set up fitting rooms in tandem with Selling Management and Concierge, ensure accurate processing of sales at POS, and post-sale follow up with shipping for timely client deliveries.
• Communicate, engage and clientele effectively for in-store animation and events via company digital devices and note cards.
• Collaborate with the Sales team assist in planning client appointments
• Plan and organize appointment scheduling into company calendar system and support as a host to each appointment in a personalized manner dedicated to the specific client.
• Support with post-sale follow up of alterations, repairs, and personalization.
• Serve as an Hermès Ambassador in representing gracious client service to clients, and support to the assigned Sales professional
• Assist with the fulfilment of POS activities such as charge sends and transfer requests.
• Accurately record point of sales transaction at the register: processing sales, sends, repairs, assist in preparation of opening and closing procedures with management.
• Consistently provide high levels of service to our clients within the Hermès standard of service: prompt and friendly greeting, offer to assist and answer questions, and assistance with wrapping and packaging at point of sale.
• Support of sales team with selling process: hanging merchandising, returning merchandise to floor, retrieving stock, physical preparation of stock room.
• Provide assistance as needed in stockroom operations: support all areas of merchandise flow including replenishment, physical EAS tagging, ticketing etc. Provides assistance as needed in physical inventory preparation.
• Recording accurate and detailed CRM files that provide meaningful detail of purchase history and sales analysis.
• Answering phones in a timely manner and exhibiting friendly and appropriate customer service.

Supervisory Responsibility:

NO

Budget Responsibility:

NO

Decision Making Responsibility:

NO

About You:

• Passionate about interacting with clients in a warm and generous manner.
• Positive client service skillset and engaging in a pleasant, warm, and welcoming demeanor.
• High level of accuracy in completing tasks and ability to navigate logistics of preparing, setting, and assisting in client appointments.
• Flexibility and dependability in scheduling according to needs of the business.
• Candidate should be organized, and self-motivated.
• 1 year of selling and retail experience, in a luxury environment preferred.
• Strong communication skills.
• Experience with POS and/or cash handling strongly preferred.
• Customer service oriented.
• Ability to multi-task in a fast-paced environment.
• Detail oriented.
• Strong organization, communication, and follow-up skills.
• Computer skills must be proficient in: Microsoft Office, Retail Operating Systems, and POS functions.
• Ability to handle difficult situations with grace, compassion, and composure.
• Ability to lift between 0-25 lbs. without assistance.

The hourly range for this position is $25.19 - $28.15. Actual rates are determined based on the job, location, and individual experience.

Hermès Benefits Overview

• Commission and bonus incentives based on sales performance
• Medical, Dental, Vision
• Life Insurance and Disability
• Paid time off (15 vacation days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time)
• Paid Parental Leave and Transition Time
• 401(k) and Roth Retirement Plan with company matching and profit sharing
• Various voluntary benefits (e.g., flexible spending accounts, fitness reimbursement, voluntary life insurance)
• Product discount and EAP resources
• Access to Calm App, Health Advocate, Family Building Support, and more!

We are looking for a candidate that has a combination of the above attributes and can perform the key functionsof the role with or without reasonable accommodations.

COMPANY OVERVIEW

Since 1837, Hermès has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create, the constant search for beautiful materials, the transmission of a savoir-faire of excellence and the aesthetic of functionality define the singularity of Hermès, a house dedicated to making highly-crafted, beautiful objects made to stand the test of time.

An independent, family-owned company, Hermès is dedicated to keeping production in France through its 42 workshops, The Hermès organization is also a truly global community with a network of 310 stores in 49 countries. Hermès employs more than 15,000 people worldwide with over 6,000 of the workforce being Hermès craftspeople engaged in making artisanal products, nurturing a 180+ year tradition of creativity and innovation.

At Hermès, our actions for sustainable development and corporate social responsibility are founded in values passed down by generations of humble artisans who have shaped the story of our house and the integrity of our objects. The roots of Hermès' success and longevity lie in a sense of responsibility; a quest for authenticity and respect for time and preservation of natural resources. All at Hermès wish to leave a positive footprint on the world, a mission that's at the heart of our commitment to progress. This narrative can be experienced in a series of short films “Footsteps Across the World” available on our website.

OUR COMMITMENT

Family is at the heart of Hermès. At Hermès of Paris, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity, inclusion and family both within our own walls and in the wider world. At Hermès of Paris we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Hermès of Paris family. We support our individual team members personal and professional success through a culture that values equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves. Beyond the walls of our Maison, we advance our DIF values through the work that we do in partnership with our community and non-profit partners.

At Hermès of Paris, we are proud to be an equal opportunity workplace. It is the policy of Hermès of Paris, Inc. that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay off or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. Hermès of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.

We collect personal information (PI) from you in connection with your application for employment with Hermes, including the following categories of PI: identifiers, personal records, commercial information, professional or employment information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. For additional details or if you have questions, contact us at [e-mail]. Please do not submit resumes or applications to this email address.