Selling Administrator

Everstory Partners; Linwood (PA); On-site; USD 23,866 - 33,992; Full time

Benefits offered by this job

Medical, dental, vision, life, AD&D and STD insurance

Tuition reimbursement

401(k) with company match

Employee referral bonus

Job summary

Everstory Partners is seeking an Administrator in Linwood, Pennsylvania. This full-time role involves creating a customer-focused environment by answering phones, scheduling, and assisting leadership. Responsibilities include contract processing, banking duties, and maintaining records.

Applicants should have a high school equivalency, effective phone skills, and at least one year of administrative or customer service experience. The position offers a competitive salary of $21.00 per hour plus commission, 401(k) with a company match, and various benefits.

Qualifications

• Minimum one year of experience in administration or customer service.
• Ability to type 40 words per minute with minimal errors.
• Valid state driver’s license and access to a personal vehicle for some locations.

Responsibilities

• Answer phones and schedule appointments.
• Process contracts and handle quality control.
• Perform banking duties including cash receipt entry and deposits.
• Maintain records and customer files.
• Coordinate onboarding responsibilities for new team members.

Skills

Effective phone skills

Excellent filing skills

Basic math and computer skills

Customer service skills

Organizational skills

Multitasking ability

Education

High school equivalency

Tools

Everstory CRM

Job description

Why Everstory

At Everstory Partners, our mission is to create supportive spaces where individuals and families can find solace, meaning, and hope in the midst of loss. We understand the profound and complex nature of grief and are committed to providing compassionate and personalized support. Grief is not a problem to be solved alone, but rather a natural part of the human experience. We stand as a steady presence, a source of comfort and guidance, and a partner in celebrating the life and legacy of the person who has passed.

Job Type: Full‑time

The Impact You Will Make

The Administrator role is multifaceted, allowing you to learn multiple parts of the business while supporting customers and team members. You will be responsible for creating a customer‑focused environment with every interaction you have—answering phones, scheduling appointments, helping onboard team members, and assisting your location’s leadership team.

• Contract processing and quality control, ensuring all contracts are valid before entry.
• Banking duties: cash receipt entry, deposit slips, credit card transactions, and bank deposits (including occasional bank visits).
• Daily processing of cemetery IOAs (Interment Order and Authorization) per company standards.
• Selling at‑need and pre‑need business by meeting with families, explaining Everstory products, and offering the best options for the deceased.
• Entering and tracking sales using Everstory CRM.
• File maintenance and record keeping: update customer files, scan documentation, and preserve records of memos, e‑mails, policies, and programs.
• Human resources: coordinate onboarding responsibilities as needed.
• Accounts payable: ensure all bills are paid promptly and process purchases and invoices through the system.
• Accounts receivable: collect past and present balances due for delinquent contracts.
• Deeds and certificates: provide to Sales Management weekly, log and process per location or state guidelines; verify trust certificates.
• Work and memorial orders: order memorials when paid in full and manage work orders for park services.
• White board meetings: participate in daily meetings between administration, maintenance, and sales.
• Reporting: produce trust, state‑required, and month‑end reports as necessary.

Requirements

• Effective phone skills.
• Excellent filing skills and ability to type 40 words per minute with minimal errors.
• Basic math and computer skills, including word processing, spreadsheets, or Google equivalents.
• Adherence to company policies and confidentiality of employee and customer information.
• Great customer service and interpersonal skills.
• Proficient organizational skills.
• Ability to multitask efficiently and work independently or as part of a team.
• Ability to complete tasks and meet deadlines quickly.
• Valid state driver’s license and access to a personal vehicle for some locations.
• High school equivalency required.
• Minimum one year of experience in administration or customer service.
• Availability for some holidays, evenings, and weekends as needed.

Our Investment in You

• Medical, dental, vision, life, AD&D and STD insurance.
• Tuition reimbursement.
• Anniversary award for each year of service.
• Career advancement and training (Aspiring Managers Program).
• Employee assistance fund (Everstory Cares).
• Legend award program.
• Funeral and cemetery benefits.
• Employee referral bonus.
• 401(k) with company match.

Everstory Partners is an Equal Opportunity Employer and is committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, military or veteran status, gender identity or expression, or any other basis protected by local, state, or federal law.

Salary Description

$21.00 per hour plus commission.