Self Checkout and Shopper Attendant

Houchens-Food-Group-Inc; Hardinsburg (KY); On-site; USD 17,000 - 22,000; Full time

Job summary

Houchens Food Group is seeking a Shopper Attendant in the Grocery department. You will assist customers, answer questions about products, and support Self-Checkout operations.

You will maintain product knowledge, greet customers, and promote a welcoming store environment while adhering to safety procedures and company guidelines.

Qualifications

• Minimum: ability to handle stressful situations.
• Minimum: effective communication skills.
• Minimum: knowledge of basic math.

Responsibilities

• Promote trust and respect among associates.
• Create an environment where customers feel welcome and helped by answering questions about products.
• Gain and maintain knowledge of products and respond to questions with suggestions.
• Greet customers and invite use of Self-Checkout; anticipate needs and thank them for shopping with us.
• Demonstrate new features to customers.
• Report pricing and Self-Checkout discrepancies to the Manager on Duty.
• Reduce the need for customer interventions at Self-Checkout.
• Understand POS system, payment types and checkout best practices.
• Display a positive attitude.
• Stay current with ads and promotions.
• Follow safety procedures and report unsafe conditions.

Skills

Stress management

Effective communication

Basic math

POS system familiarity

Tools

POS System

Job description

Description

Self-Check out

Shopper Attendant

Department Grocery

JOB TITLE Shopper Attendant

REPORTS TO Store Manager

Minimum Position Qualifications:

• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math

Essential Job Functions

• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Greet and invite customers to use Self-Checkout, anticipate customer's needs, provide assistance and thank them for shopping with us.
• Demonstrate new features to customers.
• Report pricing and Self-Checkout discrepancies to the Manager on Duty.
• Responsible for reducing the amount of customer interventions at Self-Checkout.
• Understand the Point of Sale (POS) system, acceptable payment types and various checkout best practices.
• Display a positive attitude.
• Stay current with present, future, seasonal and special ads.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Collaborate with team members to encourage teamwork.
• Report all safety risks or issues, and illegal activity: including robbery, theft or fraud.
• Adhere to all local, state, federal laws and company guidelines.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.
• Other job-related tasks as assigned.

SKILLS & ABILITIES

• Computer Skills
• General
• Other Requirements
• Always required to have access to a phone, able to read and understand operating instructions for equipment in the store such as electronic cash register, able to operate a cash register for up to 8 hours or longer, able to lift 25 pounds at least once during shift and have good oral communication skills. Must be able to perform basic math calculations to make change, complete shift reports and account for a variety of products during vendor check in.
• PHYSICAL DEMANDS
• Physical Abilities Lift /Carry
• Stand C (Constantly) 10 lbs. or less O (Occasionally)
• Walk O (Occasionally) 11-20 lbs. O (Occasionally)
• Sit O (Occasionally) 21-50 lbs. N (Not Applicable)
• Handling / Fingering C (Constantly) 51-100 lbs. N (Not Applicable)
• Reach Outward C (Constantly) Over 100 lbs. N (Not Applicable)
• Reach Above Shoulder N (Not Applicable)
• Climb N (Not Applicable)
• Crawl N (Not Applicable)
• Squat or Kneel O (Occasionally)Bend O (Occasionally)
• Push / Pull
• 12 lbs. or less N (Not Applicable)
• 13-25 lbs. N (Not Applicable)
• 26-40 lbs. N (Not Applicable)
• 41-100 lbs. N (Not Applicable)

• N (Not Applicable) Activity is not applicable to this occupation.
• O (Occasionally) Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)
• F (Frequently) Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)
• C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day)
• Other Physical Requirements
• Ability to wear Personal Protective Equipment (PPE) (Agree to wear back belt when lifting and handling heavy objects.)
• WORK ENVIRONMENT
• Grocery
• Prepared by: ____________________________ Date: _______________________________
• Approval Signature: __________________________ Date: ____________________________
• Approval: __________________________________
• Approval: __________________________________
• The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

Houchens Food Group is an equal opportunity employer. Hiring decisions are made without regard to race, color, sex, national origin, religion, disability, or pregnancy. Applicants may request accommodations based on religious beliefs, disability, or pregnancy.

Subject to pre-employment background and drug screening.