Sedgwick Southfield Open House Hiring Event: Meet Your Future Team & Launch Your Career!

Sedgwick; Southfield (MI); Hybrid; USD 21,000 - 30,000; Full time

Job summary

Sedgwick is hosting an Open House Hiring Event in Southfield, MI, offering the chance to join a global provider of risk, benefits and claims services. The event highlights hybrid/in-office work options and full-time Care Team Representative roles designed to assist clients across multiple lines of business.

Attendees will meet team members, learn about career paths, and gain insight into Sedgwick's culture focused on care, balance, and growth.

Qualifications

• High school diploma or GED required.
• 1 year of customer service experience or equivalent.
• Inbound call center experience preferred.
• Excellent verbal and written communication skills.

Responsibilities

• Acts as primary liaison with callers from multiple client accounts.
• Assists with questions and solves problems related to claims processes.
• Performs claim intake and full-service customer support within regulatory requirements.
• Educates customers about documentation, timelines, and status of claims.
• Documents call details clearly and accurately in the system.
• Directs calls to appropriate contacts or escalates as needed.

Skills

Verbal & written communication

PC literacy

Typing speed

Organizational skills

Interpersonal skills

Multitasking

Teamwork

Customer service

Education

High school diploma or GED

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Sedgwick Southfield Open House Hiring Event: Meet Your Future Team & Launch Your Career!

Open House Hiring Event – Launch Your Career With Us!

Sedgwick is a leading global provider of technology-enabled risk, benefits and integrated business solutions. The company provides a broad range of resources tailored to our clients’ specific needs in casualty, property, marine, benefits, brand protection and other lines. Every day, in every time zone, the most well-known and respected organizations place their trust in us to help their employees regain health and productivity, guide their consumers through the claims process, protect their brand and minimize business interruptions. Our more than 31,000 colleagues across 80 countries embrace our shared purpose and values as they demonstrate what it means to work for an organization committed to doing the right thing – one where caring counts.

You’re Invited: Hiring Event –

Join a Team That Connects & Collaborates!

At our company, connection is at the heart of everything we do. Our teams collaborate in person while enjoying the flexibility of a hybrid work environment. We’re excited to meet candidates who are ready to work hybrid/in-office from our Southfield, MI and grow their careers with us!

We’re Hiring for Full-Time Roles:

• Care Team Representatives

Event Details

Date: Thursday, November 19th, 2026

Time: 9:00 to 3:00

Location: 300 Galleria Officentre Southfield MI 48034

Want a Sneak Peek?

• A Day in the Life of a Care Team Representative:

SED23026 - Mariah_01-09-24

Come meet our team, explore meaningful career paths, and see how you can make an impact—starting here. We can’t wait to connect with you!

PRIMARY PURPOSE Of a Care Team Representative

To provide excellent service displaying empathy to callers regarding claims for multiple lines of business, including but not limited to, expediting the claims process and providing detailed claim notes on all calls, resolving issues with one call/one person response, and directing calls to appropriate escalation path as needed.

ESSENTIAL FUNCTIONS And RESPONSIBILITIES

• Acts as primary liaison with callers from multiple client accounts within a shared services environment.
• Follows specifications in assisting with questions and solving problems related to the claims application and servicing processes.
• Performs claim intake and full-service customer support within regulatory requirements, company, and client expectations at all times.
• Educates and informs the customer about documentation required to file/process a claim, required time frames, payment information, and claim status.
• Educates claimants/callers on client requirements and benefit plans documenting all required details of the call in a concise professional manner.
• Enters verbal and written claim information that meets both the internal and external customer’s requirements accurately into the appropriate system.
• Directs customer calls to the appropriate contact at multiple locations or escalates to Service Center Specialist/management as needed.
• Attendance during scheduled work hours is required.

ADDITIONAL FUNCTIONS And RESPONSIBILITIES

• Performs other duties as assigned.

Qualifications

Education & Licensing

High school diploma or GED required.

Experience

One (1) year customer service experience or equivalent combination of education and experience required. Inbound call center experience preferred.

Skills & Knowledge

• Excellent verbal and written communication skills
• PC literate, including Microsoft Office products, Windows environment
• Must meet minimum typing requirements
• Strong organizational skills
• Good interpersonal skills
• Ability to multi task in fast paced environment
• Ability to support multiple clients across communication channels and utilize multiple systems simultaneously
• Ability to work in a team environment and/or independently
• Ability to meet or exceed Performance Competencies
• Ability to meet all attendance expectations

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work‑related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Computer keyboarding, travel as required

Auditory/Visual: Hearing, vision and talking.

NOTE: Credit security clearance, confirmed via a background credit check, is required for this position.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

#entrylevel

#contractcenterrep

Sedgwick is an Equal Opportunity Employer and a Drug‑Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.