Security Technician

Kelley Create; Boise, Northern (ID, KY); Hybrid; USD 36,000 - 50,000; Full time

Job summary

Kelley Create is seeking a Security Technician in Boise, ID to deploy and support security solutions, manage escalations, and act as a product manager for security vendors.

You will develop security policies and documentation to ensure high-value services, and maintain security posture across partner systems.

Qualifications

• Three years or more experience in IT support or consulting.
• Three years direct end-user service experience.
• Experience supporting security products and incidents.

Responsibilities

• Install, configure, and support security solutions including email protection, endpoint protection, MFA, security training, and threat detection systems.
• Advise partners on security best practices and product use.

Skills

Customer service

Attention to detail

Multi-tasking

Communication

Team collaboration

Documentation

Microsoft Office

Education

BA/BS in related field

Tools

Microsoft Office

Security products

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Security Technician

Full Time Professional Boise, ID, US

30+ days ago Requisition ID: 1729

Salary Range: $26.00 To $36.00 Hourly

JOB SUMMARY

The Security Technician is primarily responsible for deploying, configuring, and supporting security solutions, managing security escalations and remediations, and being the product manager for security solutions vendors.

The Security Technician will also develop and maintain security policies and documentation, ensuring that Kelley Create delivers high-value, effective security services to meet the needs of our partners. This role is critical in maintaining the integrity of partner systems and advancing the organization's overall security posture.

ESSENTIAL FUNCTIONS OF THE JOB

• Install, configure, and support security solutions, including but not limited to email protection, endpoint protection, MFA, security awareness training, and threat detection systems.
• Serve as a security subject matter expert, confidently advising partners on best practices and the effective use of our security products.
• Collaborate and build strong relationships with solution partners.
• Respond to and manage security-related incidents and escalations from partners or internal teams.
• Provide technical assistance and guidance to partners during the deployment and configuration of security products.
• Monitor and maintain security systems to ensure optimal performance and security compliance.
• Conduct root cause analysis of security incidents and implement appropriate remediations.
• Collaborate with other IT teams and security vendors to resolve complex security issues.
• Conduct security assessments and present findings and recommendations to partners.
• Develop, maintain, and update security policies, procedures, and best practice guides for internal use and partner reference.
• Continual evaluation of security solutions with proactive recommendations of new solutions to stay current with industry standards and best practices.
• Identify security needs or gaps and propose solutions.
• Knowledge of security frameworks such as NIST & CIS.
• Create detailed technical documentation for the deployment, configuration, and support of security products.
• Create and maintain end user documentation to support security solutions and services
• Conduct trainings of security solutions for internal team members
• Afterhours security incident response as needed.
• Other duties as assigned.

SKILLS AND ABILITIES

• Ability and desire to provide exceptional customer service
• Ability to act with a sense of urgency while paying attention to detail
• Ability to multi-task effectively and thrive in a fast-paced environment
• Ability to communicate in a positive, effective, and efficient manner
• Ability to work independently and as part of a team
• Ability to prepare, organize and present information to groups of people
• Ability to work afterhours for security escalations
• Proven experience in deploying and supporting security products.
• Strong understanding of network security, endpoint protection, and threat management.
• Experience with security incident management, including detection, response, and remediation.
• Familiarity with security frameworks and standards.
• Excellent communication skills, with the ability to articulate complex security concepts to non-technical audiences.
• Proficient with Microsoft Office Applications

EXPERIENCE REQUIREMENTS

• Minimum of three (3) years' experience in an IT support or consulting role
• Minimum of three (3) years' experience providing excellent exceptional service directly to end users
• Minimum of three (3) years' experience supporting security products

EDUCATION / CERTIFICATION REQUIREMENTS

• A BA/BS in related field is preferred
• One or more of the following industry certifications Security+, CySA+, MCSA/E, MOS, CCNA, are preferred
• Possesses valid driver's license and proof of insurance, acceptable driving record, and reliable transportation

PHYSICAL REQUIREMENTS ESSENTIAL TO PERFORM THE DUTIES OF THE JOB

• Frequently communicates with co-workers, customers, and vendors in person, on the telephone, and on the computer to provide assistance
• Frequently operates a motor vehicle while traveling to partner sites
• Frequently exposed to outside elements when traveling to partner sitesFrequently sits and/or stands for long periods of time
• Frequently uses the computer with fingers and hands for documentation, research, and troubleshooting
• Frequently works in a well-lit, tempered room
• Frequently views the computer to perform duties
• Frequently bends, stoops, kneels, or climbs when installing or moving computers, monitors, servers, etc.
• Occasionally lifts objects such as office supplies, computers, monitors, and servers with weight up to 50 pounds