Security Team Specialist II

Commonwealth of Massachusetts; Boston (MA); On-site; USD 59,000 - 80,000; Full time

Job summary

Commonwealth of Massachusetts is hiring for the Security Team Specialist II in the Metro Boston Area DMH. The role involves patrols, traffic control, and safeguarding hospital operations during a first shift (7:00 am – 3:00 pm), with Tuesday and Wednesday as days off.

Responsibilities include supervising staff, incident reporting, and ensuring safety across buildings and grounds. Qualifications include 2+ years of security experience or equivalent; CPR/AED/First Aid certifications in some units;

Qualifications

• Two (2) years of full-time security experience or equivalent in protecting buildings, equipment or individuals.
• CPR, AED and first aid certifications are required for certain departments.
• Substitutions: an Associate’s degree may substitute for up to one year of experience; a Bachelor's degree may substitute for required experience.
• Incumbents may need a valid motor vehicle driver’s license.

Responsibilities

• Supervises Security Team Specialists I.
• Patrols buildings, grounds and adjacent areas; guards against trespass, theft, fire and property damage.
• Maintains order among visitors and staff; directs traffic and enforces parking controls.
• Provides personal protection and investigations of suspicious activities as required.
• Escorts medically ill and mental health clients to appointments.
• Coordinates maintenance of firefighting equipment and alarms; reports defects.
• Monitors switchboard and alarm panels; responds to malfunctions.
• Prepares reports on investigations and incidents.
• Preserves crime scenes and serves court summons as needed.

Job description

An Official website of the Commonwealth of Massachusetts

Job Description - Security Team Specialist II (260005I9)

Job Description

The Metro Boston Area Department of Mental Health (DMH) is currently hiring for the position of Security Team Specialist II.

Schedule and Work Hours

This position is 40 hours per week, working the first shift, (7:00 am – 3:00 pm). Days off are Tuesday and Wednesday.

Duties and Responsibilities (these duties are a general summary and not all inclusive):

• Supervisor of Security Team Specialists I.
• Patrols all buildings, grounds, and adjacent areas of the hospital at regular intervals and guards against trespass, theft, fire, and damage to property.
• Maintains order among visitors and staff; maintains motor vehicle traffic controls on hospital grounds including parking, speeding and other traffic conditions and takes necessary measures to prevent unauthorized use of hospital roads and parking facilities.
• Performs security duties such as screening visitors, directing traffic, and enforcing parking controls.
• Provides personal protection to individuals as required including but not limited to, searching for missing goods and persons, conducting surveillance, and investigating complaints and reports of suspicious activities.
• Assists with providing custodial supervision of medically ill and mental health clients, and escorts them to various appointments.
• Coordinates the maintenance of hospital firefighting equipment, alarm systems and other safeguards; reports defects and request repairs in order to ensure compliance with safety standards and requirements.
• Monitors hospital switchboard, gauges, and alarm indicator panels; takes necessary action in event of malfunction or alarm, including system resets.
• Prepares reports on investigations conducted and noteworthy incidents during tour of duty.
• Preserves crime scenes and fire sites, performs searches and inspections, serves court summons to patients or staff, and performs job related duties for safety and security as necessary and as directed.

Required Qualifications:

• Skill to deal tactfully with others and interact with individuals who are under physical and/or emotional stress.
• Capability to maintain a calm composure in stressful and emergency situations.
• Ability to make decisions and acting quickly in dangerous or emergency situations.
• Capacity to exercise discretion in handling confidential information.
• Demonstrated proficiency in gathering information through questioning individuals, conducting interviews, and gathering information by examining records and documents.
• Ability to lift persons or heavy objects.

Preferred Qualifications:

• Prior health care facility security or law enforcement experience.
• CPR Certified, First Responder and NARCAN trained.
• Ability to solve problems and relate to hospital staff, constituents, and other community members in a positive and professional manner.
• Talent for recognizing the cultural diversity of the campus community and ensure sensitive and equitable treatment of all who work and visit the campus.
• Bilingual or multilingual fluency is preferred.

DMH Mission Statement:

The Department of Mental Health assures and provides access to services and support to meet the mental health needs of individuals of all ages, enabling them to live, work and participate in their communities. The Department establishes standards to ensure effective and culturally competent care to promote recovery. The Department sets policy, promotes self-determination, protects human rights and supports mental health training and research.

Pre‑Offer Process:

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

For questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1-800- 510-4122 Ext. #4.

Qualifications

Minimum Entrance Requirements:

• Applicants must have at least (A) two (2) years of full-time, or equivalent part-time experience in work involving the protection and/or security of buildings, equipment or individuals or (B) any equivalent combination of the required experience and substitutions below:
• Applicants applying for positions within the Department of Youth Services, Department of Mental Health and Department of Public Health are required to obtain and maintain a valid certification in Cardiopulmonary Resuscitation (CPR), Automated External Defibrillator (AED) and first aid. Additionally, applicants applying for positions within the Department of Youth Services are required to obtain and maintain a valid certification in crisis intervention and suicide prevention.
• Substitutions:
• I. An Associate’s degree with a major in a related field may be substituted for maximum of one (1) year of the required experience. *
• II. A Bachelor’s degree or higher, with a major in a related field may be substituted for the required experience.*
• Incumbents may be required to have a current and valid motor vehicle driver’s license at a class level specific to assignment.

Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

Title 101 CMR 23.00 (“Regulation”) requires certain agency staff to have received the COVID-19 vaccination and Influenza vaccination, or have taken required mitigation measures, to prevent viral infection and transmission in State Hospitals and State Congregate Care Facilities. The Regulation applies to this position. Successful candidates will be required to acknowledge and attest to your vaccination status for both COVID-19 and Influenza.

Equal Opportunity Statement

An Equal Opportunity / Affiantive Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC)may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Official Title : Security Team Specialist II

Job

Public Safety

Agency

Department of Mental Health

Schedule

Full-time

Shift

Day

Job Posting

Aug 11, 2026, 4:50:01 PM

Number of Openings

1

Salary

59,393.62 - 80,225.60 Yearly

If you have Diversity, Affinity Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator : William Herbert / [e-mail] - 6173488473

Bargaining Unit : 02-AFSCME - Service/Institutional

Confidential : No

Potentially Eligible for a Hybrid Work Schedule : No