Security Systems Technician II

Socket.dev

Cincinnati (OH)

On-site

USD 65,000 - 85,000

Full time

14 days+

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Benefits offered by this job

Bonus opportunities

Generous PTO

401(k) plan with employer matching

Health benefits for employees and/or a

Profit sharing

Job summary

K Group Companies is seeking a Field Service Technician II to join our team serving clients in the Minneapolis area. You will lead installation teams, configure and program devices, and deliver customer training at a basic operations level.

The role emphasizes leadership, project oversight, and high-quality service delivery. The position requires hands-on field experience, knowledge of security systems (nurse call, CCTV), and strong communication skills.

Qualifications

Minimum 2 years with a construction trade.
Knowledge of high/low voltage electrical systems.
Hands-on field experience from previous work experience.
Basic telecommunication knowledge (TCP/IP, networking, computers, VoIP).
Ability to read architectural drawings.
Team management or supervisory experience.
Experience with service ticketing processes.
1+ year of experience with fire, CCTV, intrusion, nurse call systems.

Responsibilities

Execute Level I installer duties following documentation to uphold standards.
Manage project/service tickets and provide timely updates.
Understand project scopes and service expectations; own assigned tasks.
Lead a team by delegating tasks and fostering collaboration.
Mentor Level I installers and solicit feedback for improvement.
Maintain communication with Project Delivery Coordinators, Project Managers, and customers.
Work with nurse call, card access, and video surveillance systems on diverse projects.
Pursue professional development; focus on leadership and communication skills.
Perform Factory Authorized Testing (FAT) before installation and ensure systems meet quality standards.
Configure and commission systems to deliver reliable, fully operational solutions.
Take on additional tasks as needed.

Skills

Team leadership

Project coordination

Communication skills

Networking basics

TCP/IP knowledge

Reading drawings

Nurse call/CCTV knowledge

Leadership delegation

Vendor coordination

Tools

Nurse call systems

Video surveillance

Job description

Field Service Technician Level II Overview:

We are seeking a dedicated Field Service Technician II to join our team and serve our clients in Minneapolis, Minnesota area! The Field Service Technician Level II will not only carry out the essential responsibilities expected of a Level 1 installer but will also demonstrate advanced skills, training, certifications, and leadership abilities necessary to lead installation teams effectively. The role will encompass expertly configuring and programming a wide range of devices and management platforms, overseeing system commissioning, and delivering comprehensive customer training at a basic operations level. The multifaceted position is pivotal in ensuring the seamless execution of installations and maintaining high standards of customer satisfaction.

Field Service Technician Level II Responsibilities:

Execute all Level I installer roles and responsibilities, following our comprehensive documentation to uphold the highest standards of installation and service

Demonstrate exceptional organizational skills in handling project and service tickets, ensuring streamlined interaction and prompt updates in alignment with assignments

Exhibit a deep understanding of project scopes and service expectations taking full accountability for assigned tasks, and consistently delivering outstanding results

Assume leadership responsibilities by delegating tasks within the team’s capabilities, fostering a collaborative environment that encourages growth and productivity

When leading a team, mentor Level 1 installers, maintaining high standards, and actively seeking their feedback for continuous improvement

Establish and maintain regular and effective communication channels with Project Delivery Coordinators, Project Managers, and customers as needed, ensuring seamless project execution

Showcase expertise in working with nurse call systems, card access systems, and video surveillance products, contributing to the successful implementation of diverse projects

Purse ongoing professional development opportunities, with a particular focus on leadership and communication skills, to further enhance contribution to the team

Skillfully perform Factory Authorized Testing (FAT) of products before installation, ensuring all systems meet the highest quality and performance standards

Demonstrate proficiency in system configuration and the successful commissioning of systems, providing clients with reliable and fully operational solutions

Embrace the flexibility of the role by willingly accepting additional job duties that may be assigned in the course of our business operations, further enriching the dynamics of this job description

Field Service Technician Level II Qualifications:

Minimum 2 years with a previous construction trade

Advance knowledge of electricity (high and/or low voltage)

Hands-on/field experience from previous work experience

Basic telecommunication knowledge (TCP/IP, general networking, computers, VoIP, etc.)

Ability to identify and use common low voltage cabling

Possesses and maintains a working knowledge of basic IT networking, configurations and IP addressing

Ability to read architectural drawings

Team management/supervisor experience

Previous experience completing projects within scope

Previous experience with service ticketing processes

Required 1+ year of previous knowledge in fire, CCTV, intrusion, emergency nurse call systems

Excellent communication skills

Must have valid US Driver’s license

About K Group Companies

K Group Companies is a locally owned technology services provider headquartered in Grand Rapids, Michigan, with a proud history dating back to 1980. While rooted in West Michigan, we support customers across the United States by delivering innovative, high-quality technology solutions across managed IT, physical security, and integrated services.

As a third-generation, family-owned business, we’ve built our reputation on long-term relationships, trusted expertise, and a commitment to doing things the right way—for our customers and for each other.

We believe great workhappens when people feel connected to their purpose, their team, and their growth.

Why K Group Companies?

At K Group Companies, culture is built on long-standing relationships, both with our customers and with each other. Our team is made up of people who take pride in solving problems, supporting one another, and delivering work that reflects the standards we’vebuilt our reputation on. Whetherit’sdesigning secure environments for customers, supporting critical IT infrastructure, or collaborating across teams, weoperateas one organization working toward shared success.

We also believe work should be fulfilling and enjoyable. From friendly gaming competitions in our Team Zone arcade to grabbing lunch together in the community, we value connection and teamwork just as much as technical excellence.

What you can expect here: