Security Systems Specialist - Overnight Sift (Johns Hopkins University, Bloomberg Center)

Johns Hopkins University; Baltimore (MD); On-site; USD 22,317 - 39,674; Full time

Job summary

Johns Hopkins University is hiring a Security Systems Specialist for the overnight shift. This role involves monitoring CCTV systems, providing information and assistance to the university community, and responding to emergencies. Applicants should possess a high school diploma and two years of relevant experience.

The position requires demonstrates proficiency in customer service and communication, along with the ability to handle complex situations calmly. Flexibility to work weekends and holidays is essential.

Qualifications

• Must successfully complete a university criminal background check.
• 2 years of experience working with security systems required.
• Ability to adapt to new technologies and handle crisis situations.

Responsibilities

• Monitor CCTV systems for security events and respond appropriately.
• Provide assistance and information to university personnel and visitors.
• Perform basic system diagnostics on security technologies.

Skills

Microsoft Office Suite

CCTV systems

Video analytics

Software troubleshooting

Customer service

Communication skills

Education

High School diploma or GED

Associate of Arts (AA) degree in relevant fields

Job description

Johns Hopkins University, Bloomberg Center is seeking motivated, enthusiastic and customer service-oriented individuals for the position of University Security Systems Specialist - Overnight Shift. The position will work evening shift, 10:30 pm to 7:00 am supporting the delivery of security and safety services.

Specific Duties & Responsibilities

• Monitor and respond to proprietary closed circuit television systems for events or activities that may require a security response.
• Provide general assistance and information to university students, faculty, staff and visitors.
• Complete tasks as it may be necessary for the operation of the Command Center.
• Answer telephone and radio emergency or non-emergency calls, assess the nature of the call and determine appropriate level of response.
• Dispatch the appropriate level of public safety response per university policy and guidelines.
• Coordinate responses of HBC Public Safety, Facilities Management, Student Affairs and transmit pertinent information to university security personnel.
• Track locations of public safety personnel and relay pertinent information.
• Contact and facilitate law enforcement and/or Fire and EMS response to university incidents.
• Keep Public Safety management apprised of emerging and ongoing incidents.
• Create and maintain manual and computerized reports, logs, records and data.
• Promulgate schedules of events and building access requirements.
• Serve as the University switchboard and the liaison for student's health care and facilities emergency maintenance during non-business hours.
• Work flexible shifts and unscheduled overtime on any day of the week, including holidays or weekends to assist with operational and special event assignments.
• Other duties as assigned.

Technical Skills & Expected Level of Proficiency

• Proficiency in Microsoft Office Suite.
• Ability to perform basic system diagnostics, including checking camera connectivity, and system alerts.
• Proficient in CCTV systems, video analytics, camera positioning, and knowledge of different surveillance technologies.
• Must be familiar with basic software troubleshooting of any camera systems issues.
• Strong ability to adapt to new technologies, upgrades, and evolving security tools.
• Ability to handle both common and crisis situations calmly and efficiently.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Exceptional written and verbal communication skills and be able to prepare comprehensive reports and logs in neat, legible handwriting.
• Exceptional customer service and communication skills and the ability to interact with others in a professional and effective manner.
• Must have demonstrated ability to handle complex assignments.
• Must be available to work weekends, holidays and other than regularly scheduled shifts.

Requirements

• Applicants must successfully complete a university criminal background investigation and a post-offer/pre-employment drug/alcohol test for employment.
• This position is "Required Attendance Onsite" per University Policy HR030. The position is required to report for all scheduled work/shifts regardless of the operating status of the University and/or during emergency situations. The position may also need to work weekends, nights, holidays or overtime as needed to ensure staffing.

Minimum Qualifications

• High School diploma or GED required.
• Two years related experience working with security systems, including familiarity with communication technology and call-taking techniques.
• Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

• Prior law enforcement communications call center, security company communications center, or emergency management agency experience.
• Crime analyst or criminal research specialist experience.

• Associate of Arts (AA) degree in Criminal Justice, Business, Liberal Arts, Cyber Security or Social Sciences.
• Typing proficiency level of PROFESIONAL, measured in WPM.

Classified Title: Security Systems Specialist

Job Posting Title (Working Title): Security Systems Specialist - Overnight Shift (Johns Hopkins University, Bloomberg Center)

Role/Level/Range: ATO 37.5/02/OD

Starting Salary Range: $16.20 - $28.80 HRLY (Commensurate w/exp.)

Employee group: Full Time

Schedule: Mon - Fri 5 days 10:30 pm - 7:00 am

FLSA Status: Non-Exempt

Location: District of Columbia

Department name: 555 Penn Public Safety

Personnel area: University Administration