Security Systems Service Technician in Methuen

Energy Jobline ZR; Methuen (MA); On-site; USD 70,000 - 90,000; Full time

Job summary

Platinum Protection Systems LLC is seeking a Security Systems Service Technician to install, troubleshoot, repair, maintain, and commission commercial electronic security and low-voltage systems. This role covers access control, video surveillance, intercom, intrusion detection, networking, and related building systems.

The technician will diagnose problems, perform preventive maintenance, and document service findings while communicating clearly with customers about corrective actions.

Qualifications

• Experience installing or servicing electronic security, access control, video surveillance, and intruder systems.
• Proven ability to troubleshoot complex security deployments.
• Familiarity with low-voltage wiring and networked devices.

Responsibilities

• Install, service, configure and troubleshoot access control and video surveillance systems.
• Diagnose system failures using proper test equipment and documented procedures.
• Repair or replace defective equipment and perform preventive maintenance.
• Document findings, repairs, and deficiencies for customers.
• Communicate clearly with customers about problems and actions.

Skills

Security systems

Troubleshooting

Low-voltage wiring

IP networking

Education

High school diploma or equivalent

Technical training preferred

Tools

Mercury Security hardware

Hanwha WAVE

DMP intrusion

Job description

Job DescriptionJob Description:

Platinum Protection Systems LLC is seeking an Security Systems Service Technician to install, troubleshoot, repair, maintain, and commission commercial electronic security and low-voltage systems. This is not an entry-level cable-pulling position. The technician will work on sophisticated security systems in commercial, municipal, institutional, residential community, and industrial environments. Our projects frequently involve integration between access control, video surveillance, intercom, intrusion detection, networking, fiber optics, automatic doors, gates, elevators, and other building systems. The ideal candidate is a strong troubleshooter who understands that modern security systems are a combination of electrical, electronic, mechanical, network, software, and communications technologies. Technicians must be comfortable diagnosing problems rather than simply replacing equipment until a system works.

Primary Responsibilities Service &Troubleshooting

• Respond to customer service calls involving access control, video surveillance, intrusion detection, intercom, gate, network, and related security systems.
• Diagnose system failures using logical troubleshooting procedures and appropriate test equipment.
• Troubleshoot power supplies, batteries, relays, inputs, outputs, communications buses, network connectivity, field wiring, controllers, readers, locks, cameras, and peripheral devices.
• Identify whether a problem originates with the security system, network, door hardware, automatic door operator, elevator equipment, fire alarm interface, gate equipment, or another connected system.
• Repair or replace defective equipment and restore systems to proper operation.
• Perform preventative maintenance and system inspections.
• Document service findings, repairs, recommendations, and remaining deficiencies.
• Communicate clearly with customers regarding system problems and corrective actions.

Access Control Systems

Install, service, configure, and troubleshoot commercial access control systems, including:

• Avigilon ACM
• Mercury Security controllers and interface boards
• MP1501, MP1502, MP2500 and related Mercury hardware
• MR52 and other downstream interface modules
• Card readers and credential technologies
• Electric strikes
• Magnetic locks
• Electrified mortise and cylindrical locks
• Request-to-exit devices
• Door position switches
• Automatic door operator interfaces
• Power supplies and intelligent lock power controllers
• Wireless locking systems
• Elevator access control
• Gate access control
• Intercom-to-access-control integrations

Technicians should understand concepts including

• Normally open and normally closed circuits
• Supervised inputs
• Relay logic
• Fail-safe versus fail-secure locking
• REX and door monitoring
• Lock power
• Reader communications
• RS-485 communications
• OSDP
• Wiegand
• Controller addressing
• Networked access control architecture

Video Surveillance Systems

Install, configure, service, and troubleshoot IP video surveillance systems, including:

• Hanwha Vision cameras
• Hanwha WAVE VMS
• Avigilon video systems
• Uniview cameras and recorders
• IP cameras
• NVRs and video servers
• PoE switches
• Video storage systems

Responsibilities may include

• Camera replacement and commissioning
• Camera aiming and focusing
• IP addressing
• Firmware updates
• Recording troubleshooting
• Video retention troubleshooting
• Network bandwidth troubleshooting
• PoE troubleshooting
• VMS configuration
• Server and storage troubleshooting
• Camera credential and communication troubleshooting

Technicians should understand the relationship between cameras, switches, VLANs, servers, storage, recording software, and the customer's network infrastructure.

Intercom & Entry Systems

Install and service commercial IP intercom and entry systems, including systems such as:

• IP video intercom stations
• Door stations
• Indoor answering stations
• SIP-based systems
• Cloud-connected intercom systems
• Access-control-integrated door release

Technicians should be comfortable troubleshooting network connectivity, SIP communications, relays, door release interfaces, audio/video issues, and remote/cloud communications.

Intrusion & Alarm Systems

Install, program, service, and troubleshoot commercial intrusion systems and related devices, including:

• DMP
• Honeywell/Resideo commercial alarm systems
• Door contacts
• Motion detectors
• Glass-break detectors
• Panic devices
• Alarm communications
• Cellular communicators
• Relay and integration interfaces

Gates, Barrier Arms & Vehicle Access

Service and integrate electronic security equipment associated with vehicle gates and parking systems, including:

• Barrier arm operators
• Slide and swing gate operators
• Vehicle detection loops
• Safety loops
• Photoelectric safety devices
• Gate access control
• Long-range vehicle credentials
• Intercom systems
• Gate operator/access control interfaces

Networking

Modern security systems depend heavily on IP networking. Technicians must have a working understanding of:

• IPv4 addressing
• Subnet masks
• Default gateways
• DHCP
• Static IP addressing
• DNS
• TCP/UDP
• Ethernet
• PoE / PoE+ / PoE++
• Managed network switches
• VLANs
• Trunk and access ports
• Basic routing
• Network troubleshooting
• Web-based device configuration
• Network cabling

Technicians should be comfortable using tools such as: Ping, ARP, IP configuration utilities, network cable testers, Laptop-based diagnostic utilities, Device web interfaces. Advanced networking knowledge involving firewalls, routing, VPNs, managed switching, or enterprise network infrastructure is highly desirable.

Fiber Optics

Depending on experience, technicians may install and troubleshoot fiber-optic infrastructure supporting security systems. Experience with any of the following is highly desirable:

• Single-mode fiber
• Multimode fiber
• Fusion splicing
• Fiber termination
• SFP/SFP+ modules
• Fiber patch panels and LIUs
• Optical power meters
• OTDR testing
• Fiber loss troubleshooting
• 1 Gb and 10 Gb fiber Ethernet

Low-Voltage Installation

Perform professional installation work including:

• Low-voltage cable installation
• Cable termination
• Equipment mounting
• Security panels
• Power supplies
• Enclosures
• Network equipment
• Card readers
• Cameras
• Door devices
• Intercom stations
• Raceway and conduit coordination
• Equipment labeling

Commissioning

Technicians may be responsible for commissioning completed installations. This can include:

• Verifying device wiring
• Configuring controllers
• Assigning IP addresses
• Updating firmware
• Testing locks and door operation
• Testing access credentials
• Testing alarm inputs
• Testing REX devices
• Testing door position monitoring
• Testing cameras
• Confirming recording
• Testing intercom calls
• Testing gate operation
• Confirming network communication
• Verifying battery backup operation
• Completing system documentation

Documentation

Accurate documentation is an important part of this position. Technicians are expected to:

• Complete service tickets with meaningful technical information.
• Document the actual cause of system failures.
• Record equipment that was replaced.
• Record programming or configuration changes.
• Identify additional deficiencies discovered while onsite.
• Maintain accurate device names and system information.
• Take appropriate photographs of completed work.
• Mark up drawings when field conditions differ from construction documents.
• Assist with as-built documentation.
• Record IP addresses and network information when applicable.
• Experience reading construction drawings, security drawings, riser diagrams, wiring diagrams, floor plans, equipment schedules, and AutoCAD drawings is highly desirable.

Customer Interaction

Our technicians regularly interact directly with customers, facility managers, IT departments, property managers, general contractors, electricians, door hardware contractors, elevator contractors, and other trades. Technicians must be able to:

• Communicate professionally with customers.
• Explain technical issues in understandable terms.
• Work with customer IT departments when network assistance is required.
• Coordinate troubleshooting with other trades.
• Maintain a professional appearance and attitude.
• Respect customer facilities and operational requirements.
• Recognize when additional work requires customer authorization.

Technical Skills

Strong candidates will have experience with several of the following:

• Commercial access control
• Mercury Security hardware
• Avigilon ACM
• IP video surveillance
• Hanwha WAVE
• Avigilon video
• Uniview
• IP intercom systems
• Akuvox
• DMP intrusion systems
• Honeywell commercial intrusion systems
• Electronic locking hardware
• Automatic door operator interfaces
• Gate systems
• Elevator access control
• TCP/IP networking
• Managed network switches
• Fiber optics
• Fusion splicing
• OTDR testing
• Windows computers and servers
• Serial communications
• RS-485
• OSDP
• Relays and control circuits
• Low-voltage power systems

Required Qualifications

Experience installing or servicing electronic security, access control, video surveillance, alarm, networking, or similar low-voltage systems.

Strong electrical and electronic troubleshooting skills.

Ability to use a digital multimeter.

Working knowledge of low-voltage wiring.

Basic understanding of IP networking.

Ability to use a Windows laptop for system configuration and diagnostics.

Ability to read wiring diagrams and technical documentation.

Strong mechanical aptitude.

Ability to independently troubleshoot technical problems.

Professional communication skills.

Valid driver's license and acceptable driving record.

Ability to safely use ladders and common installation tools.

Ability to lift and carry equipment typically encountered during security system installation and service.

Ability to work independently as well as part of a team.

Qualifications Experience with one or more of the following is strongly :Avigilon ACMMercury SecurityHanwha WAVEAvigilon videoAkuvoxDMPHoneywell commercial intrusionNetworkingManaged switchesFiber opticsFusion splicingOTDR testingAutomatic doorsGate operatorsElevator access controlEnterprise commercial security systems Manufacturer certifications are beneficial but are not required for a candidate with strong relevant experience.

What We Are Looking For

The most important qualification for this position is troubleshooting ability. A successful Platinum technician should be able to walk into a system they did not originally install, understand how it is supposed to operate, identify what is actually happening, isolate the problem, and determine the correct repair.

We value technicians who:

• Want to understand why something failed.
• Can troubleshoot without immediately calling someone else for the answer.
• Are comfortable learning unfamiliar equipment.
• Pay attention to installation quality.
• Understand that documentation is part of completing the job.
• Can work effectively with IT professionals and other trades.
• Take ownership of service calls from diagnosis through resolution.
• Recognize when something doesn't look right and investigate it.
• Leave a customer's system and installation in better condition than they found it.

Work Environment

Work locations may include:

• Commercial buildings
• Municipal facilities
• Housing properties
• Office buildings
• Industrial facilities
• Parking garages
• Schools
• Multi-building campuses
• Mechanical and electrical rooms
• Network and telecommunications rooms
• Exterior gates and parking areas
• Construction sites

The position may occasionally require work outside normal business hours for emergency service, system cutovers, customer operational requirements, or projects that cannot be completed during occupied hours. Some regional travel may be required depending on project and customer requirements.

About Platinum Protection Systems

Platinum Protection Systems LLC provides commercial electronic security integration, installation, service, and system design. Our work extends beyond individual security devices. We design, install, integrate, troubleshoot, and maintain complete systems involving access control, video surveillance, intrusion detection, intercom, networking, fiber optics, gates, door hardware interfaces, and related technologies. Our technicians work on everything from individual service problems to large multi-building security systems and enterprise security infrastructure. We are looking for technicians interested in expanding their technical abilities and working with increasingly sophisticated security technology.

Company Description:

iPad Based Service App for Calls, Account History, Service Tickets, Contact Information.