Security Systems Engineer

Moss; Indianapolis (IN); Hybrid; USD 85,000 - 120,000; Full time

Benefits offered by this job

Company vehicle

Tools and technology provided

Ongoing certification opportunities

Job summary

MOSS is seeking a Security Systems Engineer to serve as the primary onsite representative for a major enterprise customer in downtown Indianapolis, combining field engineering, installation, and advanced troubleshooting.

You will support access control, video surveillance, and related low-voltage systems across Indiana, with about 24 hours per week in Indianapolis and travel as needed, in a hybrid onsite role with ongoing certification opportunities.

Qualifications

• 5+ years of experience installing and supporting enterprise physical security systems.
• Experience with enterprise access control and video management platforms.
• Strong troubleshooting skills across hardware, software, networking, and operating systems.
• Excellent customer service and communication skills.
• Self-motivated with the ability to work independently while managing multiple priorities.
• Valid driver's license with the ability to travel throughout Indiana.

Responsibilities

• Serve as the primary onsite technical contact for a large enterprise customer in downtown Indianapolis ~24 hours per week.
• Install, configure, troubleshoot, repair, and maintain enterprise physical security systems.
• Support access control, video surveillance, intercom, intrusion detection, and related low-voltage tech.
• Perform system upgrades, preventive maintenance, commissioning, and service calls.
• Coordinate with project managers, engineers, and field technicians to ensure project success.
• Document service activities, system changes, and customer communications.
• Participate in after-hours on-call rotation for emergency support.
• Travel throughout Indiana to support installations and service projects.
• Expand technical knowledge through training.

Skills

Security systems

Enterprise access control

Video management

Troubleshooting

Customer service

Communication

Independent work

Driver's license

Tools

LenelS2

Milestone

AXIS

i-PRO

Windows Server

SQL Server

Networking CCNA

VMware

Hyper-V

Job description

Location: Indianapolis, IN (Hybrid - Onsite Customer & Field Support)

MOSS is a fast-growing, family-owned technology integrator headquartered in Grand Rapids, Michigan, serving customers throughout Michigan, Indiana, and Ohio. We specialize in physical security, networking, audiovisual, structured cabling, managed IT services, and life safety solutions. Our mission is simple: provide customers with one trusted partner for all of their technology needs.

We're looking for a motivated Security Systems Engineer to become a key member of our Indiana team. This position combines onsite customer support, field engineering, installation, and advanced technical troubleshooting while working with one of the largest employers in downtown Indianapolis.

Position Summary

As a Security Systems Engineer, you will serve as the primary onsite representative for MOSS at a major enterprise customer in downtown Indianapolis approximately 24 hours each week. You will build trusted relationships with customer personnel while providing technical support, troubleshooting, system maintenance, installations, and project assistance across a wide range of physical security technologies.

The remainder of your time will be spent supporting projects and service work throughout Indiana alongside the MOSS engineering and project teams.

Key Responsibilities

• Serve as the primary onsite technical contact for a large enterprise customer in downtown Indianapolis approximately 24 hours per week.


• Build strong working relationships with customer stakeholders while representing MOSS in a professional manner.


• Install, configure, troubleshoot, repair, and maintain enterprise physical security systems.


• Support access control, video surveillance, intercom, intrusion detection, and related low-voltage technologies.


• Perform system upgrades, preventative maintenance, commissioning, and service calls.


• Diagnose hardware, software, network, and server-related issues with minimal supervision.


• Support Windows servers, networking equipment, SQL databases, and security system infrastructure.


• Coordinate with project managers, programmers, engineers, and field technicians to ensure successful project execution.


• Document service activities, system changes, and customer communications.


• Participate in an after-hours on-call rotation to provide emergency support when required.


• Travel throughout Indiana as needed to support customer installations and service projects.


• Continuously expand technical knowledge through training and manufacturer certifications.

Qualifications

Required

• 5+ years of experience installing and supporting enterprise physical security systems.


• Experience with enterprise access control and video management platforms.


• Strong troubleshooting skills across hardware, software, networking, and operating systems.


• Excellent customer service and communication skills.


• Self-motivated with the ability to work independently while managing multiple priorities.


• Valid driver's license with the ability to travel throughout Indiana.

Preferred

Experience with one or more of the following technologies:

• LenelS2


• Milestone


• AXIS Communications


• i-PRO


• Microsoft Windows Server


• SQL Server


• Networking (CCNA or equivalent)


• VMware or Hyper-V

Manufacturer and industry certifications are highly valued but are not required.

Why Join MOSS?

At MOSS, you'll do more than install systems—you'll become a trusted technology partner for some of the region's largest organizations.

We offer:

• Competitive compensation based on experience.


• Company vehicle (if applicable), tools, and technology.


• Ongoing manufacturer certification and professional development opportunities.


• Opportunities to work with industry-leading physical security and networking technologies.


• A collaborative, family-oriented culture where your ideas and expertise make a real impact.


• Opportunities for long-term career growth within a rapidly expanding organization.

MOSS is an Equal Opportunity Employer and is committed to creating an inclusive workplace where all employees have the opportunity to succeed.