Security System Supervisor
Texas Health and Human Services
An application made for this job — a tailored resume and cover letter that speak straight to the posting.
Benefits offered by this job
Job summary
Texas Health and Human Services Commission (HHSC) seeks a Program Supervisor IV to lead the security system operations at Kerrville State Hospital. The role focuses on supervising electronic security systems, including access control, video surveillance, and telecommunications, ensuring compliance and safety for staff and patients.
The position requires advanced supervisory skills, knowledge of schematics/blueprints, and experience with CAFM/CAPPS.
Qualifications
- Knowledge of large complex video systems and software.
- Knowledge of access control systems.
- Knowledge of multi frequency radio communication devices.
- Knowledge of other electronic systems including A/V, video conferencing, paging, and intercom systems.
Responsibilities
- Directs and oversees the facility’s Video Surveillance System operations.
- Oversees the Access Control System program goals and incident response.
- Plans equipment requirements and supervises installation and maintenance of security systems.
- Supervises telecommunications equipment and infrastructure upgrades.
- Manages contracts and vendors for security system maintenance.
Skills
Education
Tools
Job description
Date: Sep 18, 2026
Location:
KERRVILLE, TX
Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.
Telework: Not Eligible for Telework
MOS Codes: 0203,0207,0302,0370,0520,0602,0802,1802,1803,2340,5502,6302,6502,7202,7208,7210,7220,7502,8005,8858 9702,16GX,60C0,611X,612X,63G0,641X,712X,86M0,86P0,8U000,9G100,BOSN,ELC,ISS,MAT,MED,MLES,MSSD,MS SR,OSS,WEPS
Would you thrive in an environment where you learn and grow personally and professionally all while helping make a positive impact on people’s lives? Do you appreciate being around others like yourself who are dependable, trustworthy, hard workers who believe in the value of teamwork? HSCS is dedicated to building an atmosphere where employees feel valued and supported while providing specialized care for Texans in need. HSCS is comprised of ten psychiatric hospitals, two youth residential treatment facilities, and thirteen state supported living centers. Psychiatric hospitals are a hub of excellence for forensic mental health and complex psychiatric care, with all facilities accredited by The Joint Commission. They provide state-of-the-art treatment that is recovery-oriented and science-based. If providing hope and healing through compassionate, innovative, and individualized care interests you, we welcome your application for the position below.
The position requires advanced skills performing highly complex supervisory level electronic security systems support work for the existing and new Austin State Hospital facilities. The position requires institutional knowledge of various electronic security systems such as electronic building access control systems, video surveillance systems and telecommunications systems. The position will require the ability to read and interpret schematics and blueprints of fiber optics, traditional and video systems surveillance equipment. The position will be accountable for the Installation, Preventative Maintenance (maintaining accurate manufacturer recommendations) and Corrective Maintenance of Electronic Security System equipment. This position will be an integral part of future needs of the existing and new hospital facilities as it relates to security of staff and patients. Will work with Central Office Maintenance & Construction to forecast needs or upgrades/replacement of equipment. This position will have direct reports and will be required to conduct annual performance reviews, account for staff activities in CAFM and CAPPS. This will be the lead contact for Electronic Security Systems vendors and contracts for the existing and new facilities.
Performs other duties as assigned. Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location.
Attends work on a regular basis and may be asked to work a specific shift schedule or, at times, even a rotating schedule, extended shift and/or overtime in accordance with agency leave policy and performs other duties as assigned.
In tandem with hospital leadership, Risk Management and Plant operations, position establishes surveillance program goals and procedures utilizing key metrics and monitors for required outcomes based on industry best practices. Directs and oversees the facility’s Video Surveillance System, ensuring monitors operational status and security compliance. Serves as the primary liaison with contractors to plan camera placement, oversee installations, and coordinate preventive and corrective maintenance for optimal system performance.
Provides oversight for the facility’s Access Control System. To obtain the highest level of safety and security, position develops program goals based on legislative audit findings, type and number of incidents, performance metrics and budget allowances. Provides consultation to departments on personnel access needs and security controls for property. Plans equipment requirements, supervises installation, and ensures preventive and corrective maintenance to maintain secure and efficient access management. Manages contractor work on campus and ensure adherence to contractual obligations in the areas of surveillance, access and telecommunications.
Maintains and manages the facility’s internal and external fiber optic and copper cabling to ensure reliable connectivity for client record systems, access control, telecommunication, and fire systems. Plans, evaluates, develops budget, implements, and coordinates repairs and upgrades to sustain operational efficiency.
Provides supervision, leadership, and oversight to assigned team members, including scheduling and leave management, performance evaluations, coaching, corrective actions, and terminations. Ensures team members meet operational and security standards.
Maintains and manages facility audiovisual conferencing equipment and cable television systems. Ensures proper functionality, facilitates repairs, and coordinates with service providers as needed.
Supervises the installation, maintenance, and repair of the facility’s telecommunications equipment and infrastructure. Ensures seamless operation of communication systems to support facility needs.
Manages patient and staff wireless phone services, ensuring reliable communication access. Oversees service plans, device distribution, and troubleshooting to support operational and security requirements.
Provides planning and oversight for telecommunications repairs and pathway maintenance that impact facility operations. Ensures continuity of services and security during maintenance or system upgrades.
Provides oversight and record retention of surveillance systems. Oversees the production of video and works with special investigators pertaining to recordings of unauthorized departures, abuse behavior, claims of injury by patients or staff.
Performs other duties as assigned to include but is not limited to actively participating and/or serving in a supporting role to meet the hospital’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation including nuclear emergency response drills, exercises and actual response to accidents. Such participation may require an alternate shift pattern assignment and/or location.
- Knowledge of large complex video systems and software
- Knowledge of access control systems
- Knowledge of multi frequency radio communication devices
- Knowledge in a variety of other electronic systems including, A/V, video conferencing units, paging, and intercom systems.
- Skill in using logic and reasoning to identify the strengths and weaknesses of alternative.
- solutions, conclusions, or approaches to problems and in operating computers and applicable computer software.
- Skills in Project Management
- Skill in working collaboratively and cooperatively with colleagues, agencies, and vendors.
- Skill in developing and maintaining interpersonal relationships, including the ability to work with people under pressure, negotiate among multiple parties, resolve conflicts, and establish and maintain effective working relationships with various personnel in governmental entities and other organizations.
- Ability to identify issues and effectively solve problems. Ability to exercise sound judgment in making critical decisions. Ability to analyze, plan and establish goals as well as implement objectives. Ability to evaluate, analyze and make innovative recommendations for program improvements that increase efficiency or improve the customer experience. Ability to analyze complex issues and develop plans for preventing problems. Ability to collaborate and develop effective professional relationships with coworkers and stakeholders. Ability to develop work plans and organize work.
- Ability to communicate technical information to individuals with various levels of technical knowledge.
- Ability to prioritize time and manage multiple project deadlines.
Must possess a valid Texas driver license or obtain it no later than 90 days after hire date to drive a state vehicle. Applicants with an out-of-state driver license must provide an original certified driving record from the state of driving licensure. Eligible driving record required based on HHSC Fleet Management policy.
Graduation from an accredited four-year college or university with major coursework in construction, business automation, or technical field (such as HVAC, Electrical, Plumbing, or Carpentry) is and a minimum of six months’ experience required
Associate degree in any field and a minimum of twenty-(24) four months experience required in construction, business automation, or technical field (such as HVAC, Electrical, Plumbing, or Carpentry)
No degree and a minimum of four (4) years of experience required in construction, business automation, or technical field (such as HVAC, Electrical, Plumbing, or Carpentry (HVAC, Electrical, Plumbing, or Carpentry).
Five (5) years of experience in a supervisory role in one of the maintenance specialty fields (HVAC, Electrical, Plumbing, or Carpentry) preferred.
Applicants must pass a fingerprint criminal background check, pre-employment drug screen, and registry checks including the Client Abuse/Neglect Reporting System (CANRS), Nurse Aid, Medication Aide and Employee Misconduct, List of Excluded Individuals/Entities (LEIE). Males between the ages of 18-25 must be registered with the Selective Service.
All applicants must be at least 18 years of age to be considered for employment at a state-operated facility. Waco and Terrell Center for Youth applicants must be 21 years of age.
Flexibility in work hours may be required for this position. The position may be required to work overtime and/or extended hours.
Compliance with HHSC immunization policy and state hospital operating procedures related to immunizations is required. According to the Centers for Disease Control and Prevention, healthcare workers are considered to be at significant risk for acquiring or transmitting hepatitis B, measles, mumps, rubella, varicella (chicken pox), tetanus, diphtheria, pertussis (whooping cough), and influenza. All these diseases are vaccine preventable. As a result, state hospital policy requires employees be vaccinated according to their level of contact with individuals. In the event you choose to not be immunized for the influenza virus, you may be required to wear a mask and take other protective measures.
Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.
Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.
In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form
This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.
San Antonio
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
