Security / Surveillance Supervisor

Desert Diamond Casino Why; Ajo (AZ); On-site; USD 42,000 - 64,000; Full time

Job summary

Desert Diamond Casino-Why is seeking a Security/Surveillance Supervisor to oversee the security and surveillance staff under the Operations Manager. You will protect casino assets, guests, and team members while ensuring compliance with regulations and internal policies.

Responsibilities include supervising officers, maintaining video logs, coordinating investigations, and training new personnel. Evening/weekend shifts may be required in a fast-paced casino environment.

Qualifications

• High school diploma or GED with 3 years in security or law enforcement; 1 year in supervisor role.
• Experience in the gaming industry preferred; must be 18+ and clear background.
• Pass pre-employment drug test, background check, and obtain gaming license.

Responsibilities

• Supervise security/surveillance staff and function as working supervisor.
• Ensure compliance with regulations, policies, and gaming codes.
• Maintain and verify video logs and reports; assist investigations.
• Train new officers and conduct performance evaluations.
• Prepare productivity and incident reports.

Skills

Investigative skills

Policies & procedures

Fraud detection

Supervisory techniques

English communication

Surveillance equipment

Report writing

Windows software

Stress management

Team communication

Education

High School Diploma or GED

Security supervisory experience

Tools

Surveillance software

MS Office

Computer skills

Job description

Position Summary

Under direct supervision of the Desert Diamond Casino-Why Security/Surveillance Operations Manager, supervises and oversees the security/surveillance staff. Protects the assets of the casino property, guest and team members.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities

• Functions in the capacity of a Desert Diamond Casino-Why Security/Surveillance Officer as a working supervisor.
• Ensures all team members are complying with regulations, ordinance, MICS, gaming compact, policies and procedures.
• Ensures all Security/Surveillance equipment is functioning properly throughout their respective shift.
• Ensures that all video logs and reports are completed by Desert Diamond Casino-Why Security/Surveillance Officers.
• Ensures all gaming irregularities are reported to the Tohono O’odham Gaming Office.
• Ensures all safety inspections are completed and any identified issues are fixed
• Prepares productivity reports, observations reports, trouble reports, and investigation summaries.
• Assists in any internal or external investigations conducted by the Tohono O’odham Gaming Officer or authorized Law Enforcement Agency.
• Responsible for training new Desert Diamond Casino-Why Security/Surveillance Officers.
• Responsible for the protection of Tohono O’odham Gaming Enterprise asset
• Completes performance evaluations of Desert Diamond Casino-Why Security/Surveillance Officers.
• Completes and conducts disciplinary actions when necessary.
• May be assigned the additional duty as an EMT if they are selected and meet the casino certification requirements.
• Maintains a good communication with co-workers and maintains a positive and professional work environment.
• Contributes to a team effort and accomplishes related results as required.
• Performs other duties as required.

Minimum Qualifications

Education And Experience

High School Diploma or GED plus three (3) years of experience in security, surveillance or law enforcement; one (1) of the (3) years must have been in a supervisory or lead officer capacity. Experience in the gaming industry preferred. Must be 18 years of age or older. No felony, theft, or stealing convictions. Must be able to pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain a gaming license and to include the following:

Knowledge, Abilities, Skills, And Certifications

• Knowledge of investigative procedures and techniques.
• Knowledge of Policies and Procedures.
• Knowledge of fraud detection.
• Knowledge of supervisory techniques.
• Ability to communicate effectively in the English language, both verbally and in writing with staff and the general public.
• Ability to operate surveillance equipment.
• Ability to solve practical problems and deal with a variety of concrete variables in situation where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Ability to analyze information and write reports.
• Skill in operating business computers and office machines, including in a Windows environment, specifically Word, Excel, Access, and presentation software (such as PowerPoint).
• Ability to work in a stressful fast paced environment.

Physical Demands

While performing the duties of this job, the team member regularly is required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The team member frequently is required to walk. The team member occasionally is required to stand; and stoop, kneel, crouch, or crawl. The team member must occasionally lift and/or move up to 25 pounds. Must be able to pass the STEP Fitness exam.

Work Environment

Work is generally performed in an office and casino setting with exposure to second-hand smoke and a high noise level. Evening and/or weekend work may be required. Extended hours and irregular shifts may also be required.

Source: Hospitality Online