SECURITY SUPERVISOR -

UNM Hospital; Albuquerque (NM); On-site; USD 60,000 - 90,000; Full time

Job summary

UNM Hospital is seeking a full-time Security Supervisor to oversee and monitor security activities, protect patients, visitors, staff and property, and act as liaison to law enforcement. This role leads and trains personnel, ensures compliance with policies, and serves as incident commander for security emergencies.

Responsibilities include investigations, escort services, vehicle operation, and daily shift reporting.

Qualifications

• High School or GED required.
• Associate degree preferred.
• Related discipline is acceptable for education specialization.

Responsibilities

• Provide personal protection to patients, visitors, and staff.
• Conduct investigations and follow-ups on misappropriation, assault, robbery, or policy violations.
• Maintain awareness of fire and disaster procedures and safety regulations.
• Provide escort services to and from Medical Center offices.
• Assist with ground ambulances when needed.
• Manage parking control and remove unauthorized vehicles.
• Safely operate Hospital vehicles in compliance with policies.
• Conduct routine interior and exterior area inspections and document hazards.
• Serve as a role model to promote a positive work environment.
• Respond to situations presenting safety risks to people and property.
• Facilitate staff communication and problem solving; refer to appropriate resources.
• Supervise staff duties, training, discipline, and scheduling.
• React quickly and calmly under emergencies.
• Attend staff meetings to discuss problems and changes in policy.
• Encourage professional development through training and workshops.
• Maintain a daily shift report detailing incidents and duties.
• Review officer reports for accuracy and completeness.

Skills

Leadership

Investigations

Security Operations

Crisis Management

Communication

Staff Supervision

Education

High School Diploma or GED

Associate Degree

Job description

Receive 17% Weekday Nights, 26% Weekend Nights and 15% Weekend Day shift differentials

Compensation Disclaimer

Compensation for this role is based on a number of factors, including but not limited to experience, education, and other business and organizational considerations.

Department: Security - UH

FTE: 1.00

Full Time

Shift: Rotating

Position Summary

Supervise and monitor all security activities including protection of patients, visitors, staff and property. Responsible for personnel efficiency and performance. Provide leadership and act as a liaison to law enforcement and as an initial incident commander for security related emergencies. Serve as a role model to promote a positive work environment. Ensure Adherence to Hospital and departmental policies and procedures. No patient care assignment.

Detailed Responsibilities

• PROTECTION - Provide personal protection to all patients, visitors or staff in the form of assistance with uncooperative, difficult or violent individuals
• INVESTIGATE - Conduct investigations and follow-up regarding reports of misappropriation of hospital property, assault, robbery, burglary, motor vehicle accidents and any other violations of law or hospital policy
• PROCEDURES & REGS - Maintain complete awareness of responsibilities concerning current fire and disaster procedures; maintain complete awareness and compliance with all safety regulations
• ESCORT - Provide escort service to and from medical center offices for all patients, visitors and staff as required
• AMBULANCE - Assist as needed with ground ambulances
• PARKING - Provide parking control as assigned to include monitoring and removing unauthorized vehicles in patient or employee parking areas, fire lanes, reserved areas and all restricted areas
• VEHICLES - Safely operate Hospitals vehicles in compliance with all city, State, Federal and University and departmental regulations and/or policies
• PATROL - Conduct interior and exterior inspections of all assigned areas and lights; fill out safety hazard reports as required
• ROLE MODEL - Serve as a role model to promote a positive work environment
• SAFETY/SECURITY - Respond to any situation that may present a safety hazard or risk to people and property
• COMMUNICATION - Act as a liaison between staff, patients, and visitors to promote and facilitate communication, problem solving, decision making, crisis intervention, and conflict management; refers individuals to appropriate resources
• SUPERVISION - Develop efficient organizational structure. Supervise employees and select, terminate, train, educate, correct deficiencies, perform appraisals, issue discipline, counsel, schedule work assignments; encourage staff teamwork and growth initiatives
• EMERGENCY RESPONSE- React quickly, calmly, and effectively under emergency conditions
• MEETINGS - Attend staff meetings with all department employees on a routine basis to discuss problems, changes in policy, and new procedures for a more efficient and economical operation
• DEVELOPMENT - Enhance professional growth and development through participation in educational programs, reading current literature, attending in-services, meetings and workshops
• DAILY SHIFT REPORT - Maintain a daily report of all encounters during their tour of duty; this includes all significant incidents, duties, or assignments during the shift
• REPORTS - Review reports submitted by officers. Conducts a preliminary review of Security Officer’s reports ensuring that spelling, grammar, and required statements, pictures, or other evidence is collected and documented; conducts incident reports on violations of regulations, policies, procedures, and criminal incidents

Qualifications

Education:

Essential

• High School or GED Equivalent

Nonessential

• Associate Degree

Education specialization

• Related Discipline

Experience

Essential:

• 1 year directly related experience

Nonessential

• Security experience in a hospital setting

Credentials

Essential

• Int'l Assoc for Healthcare Security & Safety Cert w/in 1Y
• Valid New Mexico Driver's License
• UNM Vehicle Operator's Permit w/in 60 days
• Obtain and maintain Agressive Behav Cert w/in 1 year
• Obtain and maintain conducted elec weapons trng w/in 1 year

Nonessential

• Obtain and maintain crisis interventiton cert w/in 1 year

Physical Conditions

Heavy Work: Exerting 50 to 100 pounds of force occasionally, and/or 25 to 50 pounds of force frequently, and/or 10 to 20 pounds of force constantly to move objects or people. Physical Demand requirements are in excess of those for Medium Work.

Essential

Working conditions:

• Sig Haz: Physical risk/injuries due to combative patients
• May be required to work on ladders or scaffolding
• Sig Hazard: Chemicals, Bio Hazardous Materials req PPE
• Subject to random alcohol and substance testing
• May be required to travel to various work sites
• May perform subordinate tasks in high census/vol
• May be required or is required to perform on-call duties
• May work rotating shifts, holidays and weekends
• Tuberculosis testing is completed upon hire and additionally as required