Security Specialist, Assistance

International SOS; Center Square (PA); On-site; USD 90,000 - 120,000; Full time

Job summary

International SOS is seeking a Security Specialist, Assistance to join the regional Security Assistance team. The role involves delivering high-quality security risk assessments, coordinating security responses, and supporting travelers, international assignees, and clients.

Reporting to the Security Director, Assistance, you will manage three 12-hour shifts per week on a rotational basis, travel to assess security environments as required, and help expand the provider network to enhance

Qualifications

• Experience delivering security risk assessments tailored to client itineraries.
• Coordinate responses to security requests and produce Plans of Action (POA) as needed.
• Track tasks and liaise with clients traveling complex environments.
• Travel to assess security situations and expand provider networks.
• Communicate progress to international stakeholders and clients.

Responsibilities

• Deliver bespoke verbal and written security risk assessments.
• Coordinate responses to security requests for assistance; produce POAs.
• Set up, coordinate and monitor tracking tasks using GPS and client communications.
• Provide security advice to callers and organize appropriate security assistance.
• Ensure proper handover of cases at shift changes and communicate progress to stakeholders.

Skills

Regional security landscape

Written and verbal communication

Prioritizing and coordinating

Customer service

Regional language skills

Analytical under pressure

Risk assessments

IT skills (MS Office)

Education

Bachelor's degree

Master's degree preferred

Security/Risk management related field

Job description

This role will report to the office located 785 Arbor Way, Blue Bell PA

Rotational basis, No Night Shift, 3 day x 12 hour shift schedule.

The Security Specialist, Assistance is an integral member of the regional Security Assistance team. Under the direction and guidance of the Security Director, Assistance, and the Security Managers, Assistance, the Security Specialist, Assistance will be tasked with the delivery of high-quality security risk assessments, advice and the coordination of security assistance on a profile and itinerary-specific basis to travelers, international assignees, domestic nationals, and client's risk managers. The Security Specialist, Assistance will contribute to operational readiness by carrying out tasking to maintain and develop the security provider network and internal Concepts of Operations.

The Security Specialist, Assistance will also be tasked with intelligence collection, processing, and analysis to provide timely security assessments and advice to International SOS’ clients and internal stakeholders, through primarily, but not exclusively, written reports, as required due to roster and surge requirements.

The position operates for three 12-hour shifts per week managed across 7 days a week on a rotational basis. On a rostered basis, the Security Specialist, Assistance may be assigned to provide support to clients on a global basis by giving preliminary security risk assessments and advice, escalating requests for assistance as appropriate. Shift adjustments may be applied to accommodate crisis response situations globally.

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Core Client Support:

• Deliver high-quality, bespoke, verbal and written security risk assessments tailored to an organisation or individual’s s profile and itinerary, escalating to senior management as required.
• Under the guidance of Security Assistance management, coordinate and oversee responses to security requests for assistance, including the production of Plans of Action (POA) for specific Requests for Information (RFAs) as required.
• Set up, coordinate and monitor tracking tasks using GPS and communication with clients travelling complex working environments.
• Ensure client awareness of the current security environment in countries in the region(s).On occasion and as required travel to countries of responsibility to assess the current security situation, local provider capabilities and expand the existing network of security contacts to further support clients and aid operational planning.

Security Assistance Case Management:

• Receive and assess all security related calls and ascertain the assistance requirements of Intl.SOS clients.
• Collect logistical, security and other pertinent information to the medical event/incident.
• Give security advice to callers, employers, employees and organise and supervise appropriate security assistance accordingly.
• Be responsible for security case direction and ongoing security related tasks with respect to security assistance cases, ensuring that there is an appropriate security handover of cases at the beginning/ end of each shift.
• Professionally communicate verbally and/or in writing to relevant parties/clients at various international locations the progress of security assistance cases.

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Required Skills and Knowledge:

• Intermediate knowledge of political and security landscape within the region
• Proficient written and verbal communication skills
• Proficient at prioritizing and co-ordinating
• Proficient in customer service
• Regional language skills (desired)
• Ability to critically analyze multiple streams of information under time pressure
• Demonstrated experience in the application of risk assessments
• Strong IT skills including Microsoft Office Suite and other applications

Required Work Experience:

• Typically at least 5 years of security experience in corporate, military, police, intelligence, NGO or private sector
• Experience in customer service or a client facing role
• Experience of writing for a business audience is desired
• Experience of managing crisis and complex security escalations
• Previous experience of working in a culturally diverse, cross-border matrix environment
• International travel experience
• Travel experience to multiple countries including more challenging risk environments.

Preferred experience:

• Risk and Crisis management.
• Experience in writing to senior management and decision makers.
• International work experience, including in more challenging risk environments.
• Experience of working in a customer/client focused role.

Required Qualifications:

• Educated to a degree level (or relevant professional training) in a field related to security, risk management, international politics or international relations.
• Bachelor’s degree level; Master’s degree level is preferred. Degree in politics, international relations or related subject is desired

Travel / Rotation Requirements -

• Some travel, sometimes on urgent request.
• Day shift work including occasional overtime based on operational requirements.