Security Specialist

International SOS; Blue Bell (NJ); On-site; USD 90,000 - 130,000; Full time

Job summary

International SOS is a leading security risk management provider offering 24/7 support to protect people and organisations worldwide.

The Security Specialist, Assistance plays a key role in delivering high-quality risk assessments, coordinating security responses, and supporting global operations. This role requires extensive security experience, strong written communication skills, and the ability to work across diverse teams in a 24/7 environment.

Qualifications

• Bachelor’s degree in security, risk management, international politics or related field is required.
• Master’s degree is preferred for advanced roles.
• Typically 5+ years of security experience in corporate, military, police, intelligence, NGO or private sector.

Responsibilities

• Deliver bespoke security risk assessments tailored to client profiles and itineraries, escalating to senior management as required.
• Coordinate and oversee responses to security requests for assistance, including Plans of Action for RFAs.
• Set up, coordinate and monitor tracking tasks using GPS and client communications.
• Support development of the security provider network and Concepts of Operations.
• Inform clients about the current security environment in the region and assist in travel risk planning.

Skills

Security risk management

Crisis management

Intelligence analysis

Written communication

Client facing

Education

Bachelor's degree in security or related field

Master's degree preferred

Job description

At International SOS, we are in the business of protecting and saving lives. For 40 years, we have delivered customised security risk management, health, and wellbeing solutions to organisations worldwide. With a presence in 90 countries and a team of nearly 13,000 experts, we provide 24/7 support to help organisations fulfil their Duty of Care responsibilities.

Now, we’re looking for talented individuals to join our team and make a difference.

Description

The Security Specialist, Assistance is an integral member of the regional Security Assistance team. Under the direction and guidance of the Security Director, Assistance, and the Security Managers, Assistance, the Security Specialist, Assistance will be tasked with the delivery of high-quality security risk assessments, advice and the coordination of security assistance on a profile and itinerary-specific basis to travelers, international assignees, domestic nationals, and client's risk managers. The Security Specialist, Assistance will contribute to operational readiness by carrying out tasking to maintain and develop the security provider network and internal Concepts of Operations.

The Security Specialist, Assistance will also be tasked with intelligence collection, processing, and analysis to provide timely security assessments and advice to International SOS’ clients and internal stakeholders, through primarily, but not exclusively, written reports, as required due to roster and surge requirements.

The position operates for three 12-hour shifts per week managed across 7 days a week on a rotational basis. On a rostered basis, the Security Specialist, Assistance may be assigned to provide support to clients on a global basis by giving preliminary security risk assessments and advice, escalating requests for assistance as appropriate. Shift adjustments may be applied to accommodate crisis response situations globally.

Essential Job Duties and Responsibilities

Core Client Support

• Deliver high-quality, bespoke, verbal and written security risk assessments tailored to an organization or individual’s s profile and itinerary, escalating to senior management as required.
• Under the guidance of Security Assistance management, coordinate and oversee responses to security requests for assistance, including the production of Plans of Action (POA) for specific Requests for Information (RFAs) as required.
• Set up, coordinate and monitor tracking tasks using GPS and communication with clients travelling complex working environments.
• Contribute to operational planning and readiness as required by supporting in the maintenance and development of the security provider network and assisting in the building of Concepts of Operations.
• Ensure client awareness of the current security environment in countries in the region(s).On occasion and as required travel to countries of responsibility to assess the current security situation, local provider capabilities and expand the existing network of security contacts to further support clients and aid operational planning.

Security Assistance Case Management

• Receive and assess all security related calls and ascertain the assistance requirements of Intl.SOS clients.
• Collect logistical, security and other pertinent information to the medical event/incident.
• Give security advice to callers, employers, employees and organize and supervise appropriate security assistance accordingly.
• Be responsible for security case direction and ongoing security related tasks with respect to security assistance cases, ensuring that there is an appropriate security handover of cases at the beginning/ end of each shift.
• Provide clear case direction at the transmission handover process in the assistance center each day
• Professionally communicate verbally and/or in writing to the relevant parties/clients of the progress of the subscriber security assistance status and appropriate recommendations.

Required Work Experience

• Typically at least 5 years of security experience in corporate, military, police, intelligence, NGO or private sector
• Experience in customer service or a client facing role
• Experience of writing for a business audience is desired
• Experience of managing crisis and complex security escalations
• Previous experience of working in a culturally diverse, cross-border matrix environment
• Crisis Management, Travel Risk Management, Intelligence, Security planning

Preferred experience

• Risk and Crisis management.
• Experience in writing to senior management and decision makers.
• International work experience, including in more challenging risk environments.
• Experience of working in a customer/client focused role.

Required Qualification

• Educated to a degree level (or relevant professional training) in a field related to security, risk management, international politics or international relations.
• Bachelor’s degree level; Master’s degree level is preferred. Degree in politics, international relations or related subject is desired

Travel / Rotation Requirements

• Some travel, sometimes on urgent request.
• Day shift work including occasional overtime based on operational requirements.

By joining International SOS, you will contribute to a global network dedicated to protecting people and organisations. We offer a dynamic and respectful workplace where expertise, innovation, and collaboration drive our success.

13,000 experts | 1,200+ locations | 90 countries | 110+ languages