Security Solution Engineer I
Proofpoint
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Benefits offered by this job
Job summary
Proofpoint is seeking a Security Solutions Engineer to strengthen customer security postures in enterprise environments. You will serve as a trusted technical advisor, implementing and tuning DLP and CASB solutions, and guiding customers to maximize value from Proofpoint technologies.
In this customer-facing role, you’ll troubleshoot complex issues, collaborate with cross-functional teams, mentor junior engineers, and participate in on-call rotations to ensure service levels and security
Qualifications
- Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or related field or equivalent professional experience.
- Minimum 2 years hands-on experience with DLP technologies or CASB solutions.
- Excellent troubleshooting and communication skills.
- Ability to convey complex technical concepts to diverse audiences.
Responsibilities
- Serve as SME for DLP/CASB technologies, guiding customers and internal teams.
- Lead troubleshooting for customer environments, including upgrades and break/fix scenarios.
- Design and optimize DLP/CASB policies and detection logic.
- Collaborate with Program Analysts to tune customer security solutions.
- Ensure systems are configured, scalable, and meet customer growth needs.
- Escalate complex issues through internal/vendor channels.
- Document activities and manage projects in CRM/case systems.
- Review change requests for accuracy and successful implementation.
- Support achievement of customer Service Level Objectives (SLOs).
- Stay current on threats and best practices; mentor junior engineers.
- Participate in on-call rotation for after-hours support.
- Maintain flexibility to support customer needs.
Skills
Education
Tools
Job description
Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.
Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.
At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values.
Bold in how we dream and innovate
Responsive to feedback, challenges and opportunities
Accountable for results and best in class outcomes
Visionary in future focused problem-solving
Exceptional in execution and impact
The Security Solutions Engineer (SSE) is a seasoned information security professional responsible for strengthening the security posture of customer IT environments. In this customer-facing role, you will serve as a trusted technical advisor, ensuring the health, performance, and optimization of critical security solutions while helping customers maximize the value of their investments.
As a technical subject matter expert, you will manage the implementation, configuration, maintenance, and continuous improvement of technologies such as Data Loss Prevention (DLP) and Cloud Access Security Broker (CASB). You'll collaborate closely with customers and cross-functional teams to troubleshoot complex issues, optimize security policies, and deliver innovative solutions that protect critical business assets.
This role requires a combination of deep technical expertise, strong communication skills, and a passion for solving complex security challenges in dynamic enterprise environments.
- Serve as the technical Subject Matter Expert (SME) for DLP and CASB technologies, providing guidance to customers and internal teams.
- Lead troubleshooting efforts for customer environments, including upgrades, patching, maintenance, and break/fix scenarios.
- Design, configure, and optimize DLP and CASB policies and detection logic to improve customer security posture.
- Collaborate with Program Analysts and fellow Security Solutions Engineers to develop and tune customer security solutions.
- Ensure systems are optimally configured and scalable to support future customer growth.
- Escalate complex technical issues through established internal and vendor support channels.
- Document activities and manage projects using internal CRM and case management systems.
- Review and validate change requests to ensure accuracy and successful implementation.
- Support team objectives by helping achieve customer Service Level Objectives (SLOs).
- Stay current on emerging cybersecurity threats, industry trends, and best practices.
- Mentor junior engineers and analysts by sharing technical knowledge and best practices.
- Participate in an on-call rotation, providing after-hours and weekend support as required.
- Maintain flexibility to support customer needs and business priorities.
- Perform other duties as assigned.
- Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or a related field, or equivalent professional experience.
- Proven experience in Information Security, Network Security, or a related technical discipline.
- Minimum of 2 years of hands-on experience with Data Loss Prevention (DLP) technologies, including platforms such as Proofpoint, Symantec, McAfee/Trellix, or Forcepoint, and/or Cloud Access Security Broker (CASB) solutions including Proofpoint, CloudSOC/Elastica, Skyhigh, or Netskope.
- Strong understanding of
- Enterprise networking concepts
- Technical support and systems administration
- Windows Server administration
- Unix/Linux administration
- Excellent troubleshooting and analytical problem-solving skills.
- Ability to communicate complex technical concepts effectively to both technical and non-technical audiences.
- Strong organizational and time-management skills with the ability to manage multiple priorities.
- Self-motivated with a collaborative mindset and a customer-first approach.
- Passion for solving complex technical challenges through creative and innovative solutions.
- 2+ years of experience supporting web proxy or secure email gateway technologies.
- Experience administering Microsoft SQL Server or Oracle databases.
- Knowledge of regular expressions (Regex).
- Experience with scripting or programming languages such as Python, PowerShell, Bash, Perl, or Java.
- Vendor certifications related to supported technologies.
- Industry certifications such as CISSP, Security+, Network+, or equivalent.
- Competitive compensation
- Comprehensive benefits
- Career success on your terms
- Flexible work environment
- Annual wellness and community outreach days
- Always on recognition for your contributions
- Global collaboration and networking opportunities
Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.
We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com.
Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable compensation and/or equity. We offer a competitive benefits package, including flexible time off, a comprehensive well-being program with two paid Wellbeing Days and two paid Volunteer Days per year, plus a three-week Work from Anywhere option.
SF Bay Area, New York City Metro Area
Base Pay Range 92,800.00 - 136,070.00 USD
California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska
Base Pay Range 75,000.00 - 110,000.00 USD
All other cities and states excluding those listed above
Base Pay Range 68,600.00 - 100,650.00 USD
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